Work is Sweet! 'Quality without Compromise' is not just a motto at See’s Candies. It is the most important ingredient in our recipe for success. See’s Candies has been in business since 1921 and maintains a reputation fo…
Skills: Customer Service, Upselling, Conflict Resolution, CRM Systems, Multi-channel Communication
Sales Associate - Jefferson Square Shopping Center
Napa, California, United States · On-site
Entry level
Work is Sweet! 'Quality without Compromise' is not just a motto at See’s Candies. It is the most important ingredient in our recipe for success. See’s Candies has been in business since 1921 and maintains a reputation fo…
Skills: Customer Service, Sales, Cash Handling, Product Knowledge, Interpersonal Communication
Work is Sweet! 'Quality without Compromise' is not just a motto at See’s Candies. It is the most important ingredient in our recipe for success. See’s Candies has been in business since 1921 and maintains a reputation fo…
Skills: Retail Management, Team Leadership, Customer Service, Sales Driving, Employee Training
Work is Sweet! 'Quality without Compromise' is not just a motto at See’s Candies. It is the most important ingredient in our recipe for success. See’s Candies has been in business since 1921 and maintains a reputation fo…
Work is Sweet! 'Quality without Compromise' is not just a motto at See’s Candies. It is the most important ingredient in our recipe for success. See’s Candies has been in business since 1921 and maintains a reputation fo…
Skills: Customer Service, Sales, Cash Handling, Product Knowledge, Interpersonal Communication
Work is Sweet! 'Quality without Compromise' is not just a motto at See’s Candies. It is the most important ingredient in our recipe for success. See’s Candies has been in business since 1921 and maintains a reputation fo…
Skills: Customer Service, Sales, Cash Handling, Product Knowledge, Interpersonal Communication
San Francisco, California, United States · On-site
$75k–$90k/yr
Mid level
Work is Sweet! 'Quality without Compromise' is not just a motto at See’s Candies. It is the most important ingredient in our recipe for success. See’s Candies has been in business since 1921 and maintains a reputation fo…
Skills: Short-form Video Production, Content Strategy, TikTok, Instagram Reels, Pinterest
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$22/hr–$25/hr
Full-time
Medical Insurance, 401(k) Eligibility, Vacation, Sick Time, Parental Leave
Posted 56d ago
Apply by Aug 17
~40 hrs/week
Responsibilities
Provide exceptional multi-channel customer service by handling inquiries, orders, and issue resolution via phone, email, chat, and text. Support sales goals through product recommendations and mentor seasonal staff to maintain high performance standards.
Requirements
Requires previous customer service experience and proficiency with CRM systems and multi-channel communication platforms. Candidates must possess strong verbal communication skills and the flexibility to work during peak holiday seasons.
Full job description
Work is Sweet!
'Quality without Compromise' is not just a motto at See’s Candies. It is the most important ingredient in our recipe for success. See’s Candies has been in business since 1921 and maintains a reputation for producing the highest quality candy and providing superior customer service.
See’s is a leader in the confectionery industry with over 250 retail shops across the USA, a growing e-commerce business, and expanding opportunities internationally. We are seeking friendly, enthusiastic individuals who are passionate about helping us grow and thrive in our second century.
Job Description Summary:
To provide exceptional, multi-channel customer service by handling inquiries, orders, and issue resolution with professionalism, accuracy, and enthusiasm. This role supports sales goals through effective communication, upselling, and product knowledge, while also contributing to team success by mentoring seasonal staff and maintaining high performance standards. The ideal candidate is customer-focused, detail-oriented, tech-savvy, and adaptable, with strong communication skills and a commitment to See’s Core Principles.
The pay range for this position is expected to be $22-25 per hour; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.
Job Description:
POSITION RESPONSIBILITIES:
Deliver exceptional customer service via phone, email, chat, and text, aligned with See’s Core Principles.
Manage customer inquiries, order entry, account setup, adjustments, and literature requests.
Recommend products and programs tailored to customer needs; process orders, payments, and shipping details; apply upselling techniques to meet sales goals.
Resolve customer issues promptly andaccurately,document compliments and complaints.
Support seasonal staff by acting asa peer leader, providing guidance, andassistingwith onboarding and training.
Handle escalated calls and ensure customer satisfaction through effective issue resolution.
Serve as a floor support resource, offering real-timeassistanceto agents.
Participate in training to stay updated on products, promotions, and service practices.
Maintain knowledge of all product lines and programs, includingeCommerce,Volume Savings, Fundraising,andCorporate Gifting.
Duties can include handling inbound/outbound calls, chats, cases, tracing, Gift Services order entry, processing shop worksheets,Yumraisingsupport,logo, and Amazon support.
Meet or exceed performance metrics such as call quality, response time, and customer satisfaction.
Ensure regular and punctual attendance per company policy.
Support theSeniorSupervisor in leadingSeasonal Candy Conciergeandmonitoringperformance during training and nesting phases.
COMPETENCIES:
Customer centered
Listening skills
Sales focus
Attention to detail
Effective communication
Integrity
Conflict resolution
MINIMUM QUALIFICATIONS:
Customer service experiencerequired; call center or sales/telemarketing background preferred.
Clear, friendly phone voice with strong verbal communication skills.
Detail-oriented with the ability to work quickly and accurately whilemaintainingprofessionalism and enthusiasm.
Proficient in typing and PC keyboarding by touch.
Familiar with CRM systems, order management tools, live chat, and multi-channel communication platforms.
Flexible availability, especially during peak holiday seasons.
Quick to learnnew technologiesand adapt to change positively.
Experience handling customer interactions across phone, email, chat, and SMS is a plus.
The total compensation package for this position may also include other elements, in addition to a full range of generous medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors
See's is an EOE See’s will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance #131192 and Los Angeles Municipal Code 189.00).
American-Made Delicious since 1921. Quality Without Compromise.
Industry
Retail
Company size
1,001-5,000 employees
Founded
1921
LinkedIn followers
15,756
For 100 years, See's Candies has been dedicated to making candy Mary See's way. Only the finest, freshest ingredients are used in making each recipe. We add no preservatives to our candy. It's quality you can taste in every piece. American made, famous for deliciousness, with the friendliest customer service - since 1921.
Today, you can choose from over 100 different candies and chocolates, whether you are shopping with us online or visiting one of our iconic shops (where every visitor still gets to try a piece, it's our treat!).
Founded and headquartered in California, See's Candies has expanded from one candy shop to over 230 shops across America, as well as a flourishing online shop. Our growth happily continues. Our commitment to taste, quality, tradition and service steadfastly remains.
Mary would be proud.
American-Made Delicious since 1921. Quality Without Compromise.
Industry
Retail
Company size
1,001-5,000 employees
Founded
1921
LinkedIn followers
15,756
For 100 years, See's Candies has been dedicated to making candy Mary See's way. Only the finest, freshest ingredients are used in making each recipe. We add no preservatives to our candy. It's quality you can taste in every piece. American made, famous for deliciousness, with the friendliest customer service - since 1921.
Today, you can choose from over 100 different candies and chocolates, whether you are shopping with us online or visiting one of our iconic shops (where every visitor still gets to try a piece, it's our treat!).
Founded and headquartered in California, See's Candies has expanded from one candy shop to over 230 shops across America, as well as a flourishing online shop. Our growth happily continues. Our commitment to taste, quality, tradition and service steadfastly remains.
Mary would be proud.