What you’ll be doing: Working closely with a small team of managers to make sure the store runs like clockwork every day. Taking responsibility for the day to running of the store, often being the only manager in with ac…
Bangor, Northern Ireland, United Kingdom · On-site
Entry level
What you’ll be doing: Collecting stock from the warehouse using heavy roll cages (up to 15KG) to replenish items across the store, keeping our shelves tidy and full of well-presented productsAlways ready to serve our cus…
Skills: Customer service, Stock replenishment, Attention to detail, Communication, Teamwork
What you’ll be doing: Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitmentsManaging the front-end checkout operation…
Cherwell District, England, United Kingdom · On-site
Mid level
What you’ll be doing: Leading a team overnight to deliver all replenishment activities across the store whilst getting stuck in yourself to prioritise deliveries, organise the warehouse and replenish shelves.Often, you g…
Skills: Team leadership, Operational management, Replenishment, Warehouse management, Performance management
What you’ll be doing: Leading a team overnight to deliver all replenishment activities across the store whilst getting stuck in yourself to prioritise deliveries, organise the warehouse and replenish shelves.Often, you g…
East Hertfordshire, England, United Kingdom · On-site
Mid level
What you’ll be doing: Working closely with a small team of managers to make sure the store runs like clockwork every day. Taking responsibility for the day to running of the store, often being the only manager in with ac…
What you’ll be doing: Leading a team overnight to deliver all replenishment activities across the store whilst getting stuck in yourself to prioritise deliveries, organise the warehouse and replenish shelves.Often, you g…
Skills: Team leadership, Operational management, Replenishment, Warehouse management, Performance management
What you’ll be doing: Driving a 3.5 tonne van to deliver groceries to our customers doorsteps, on-time and in a great conditionCompleting checks to ensure the van is organised, clean and roadworthy, and that delivery cas…
Skills: Driving, Customer service, Product knowledge, Problem solving, Teamwork
What you’ll be doing: Taking responsibility for the management of all our non – food products ensuring they are presented fantastically to delight our customers. Ensure your area runs smoothly every day from the shop flo…
What you’ll be doing: Picking and selecting the best quality products on the shop floor that online customers have ordered ready for it to be delivered to their doorsteps – or providing brilliant substitutions where prod…
Skills: Customer service, Order processing, Attention to detail, Inventory management, Digital tools
Customer and Trading Manager - Online (Drumchapel)
Glasgow, Scotland, United Kingdom · On-site
Mid level
What you’ll be doing: Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online serviceBe a visible leader, engaging and coaching a large team of shoppers and d…
London Borough of Sutton, England, United Kingdom · On-site
Entry level
What you’ll be doing: Driving a 3.5 tonne van to deliver groceries to our customers doorsteps, on-time and in a great conditionCompleting checks to ensure the van is organised, clean and roadworthy, and that delivery cas…
Skills: Driving, Customer service, Product knowledge, Problem solving, Teamwork
What you’ll be doing: Role modelling and coaching for high standards and efficiency across the whole food hall.Managing compliance to processes whilst bringing the passion and flare for great shop keeping and customer se…
What you’ll be doing: Working as part of a small team to ensure that all aspects of the store are ready for our customers to provide a convenient and speedy shopping experience Collecting stock from the warehouse using h…
What you’ll be doing: Driving a 3.5 tonne van to deliver groceries to our customers doorsteps, on-time and in a great conditionCompleting checks to ensure the van is organised, clean and roadworthy, and that delivery cas…
Skills: Driving, Customer service, Problem solving, Teamwork, Digital tools
What you’ll be doing: Leading a team overnight to deliver all replenishment activities across the store whilst getting stuck in yourself to prioritise deliveries, organise the warehouse and replenish shelves.Often, you g…
What you’ll be doing: Leading a team overnight to deliver all replenishment activities across the store whilst getting stuck in yourself to prioritise deliveries, organise the warehouse and replenish shelves.Often, you g…
Skills: Team leadership, People management, Operational management, Customer service, Performance management
What you’ll be doing: Lead a small team of food managers to manage the grocery shop floor in one of our supermarketsExecute exciting trading events by working closely with the rest of the store leadership team whether it…
What you’ll be doing: Driving a 3.5 tonne van to deliver groceries to our customers doorsteps, on-time and in a great conditionCompleting checks to ensure the van is organised, clean and roadworthy, and that delivery cas…
Skills: Driving, Customer service, Problem solving, Time management, Communication
What you’ll be doing: Leading a team overnight to deliver all replenishment activities across the store whilst getting stuck in yourself to prioritise deliveries, organise the warehouse and replenish shelves.Often, you g…
Skills: Team leadership, Operational management, Replenishment, Warehouse management, Performance management
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Full-time
Discount card, Annual bonus scheme, Free food and hot drinks, Generous holiday entitlement, Maternity and paternity leave, Pension
Posted 9d ago
Apply by Aug 14
~40 hrs/week
Responsibilities
The Customer and Trading Manager is responsible for the daily operational running of the supermarket, ensuring the store functions efficiently and safely. This role involves managing a team, overseeing performance, handling employee relations, and maintaining high standards of customer service.
Requirements
Candidates must have previous line management experience in a fast-paced, operational environment with a proven track record of delivering KPIs. Strong leadership skills, the ability to coach colleagues, and experience managing performance and employee relations are essential.
Full job description
What you’ll be doing:
Working closely with a small team of managers to make sure the store runs like clockwork every day.
Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop.
Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
Where we have close knit networks of stores and it may mean that you need to help another store now and then.
What makes a great customer & trading manager:
Previous line management responsibilities in a fast-paced, operational environment.
Provides brilliant customer service, and coaches a team to do the same.
Delivers KPI's or other performance indicators.
Can manage disciplinaries, performance issues or other similar employee relations issues.
Leads operations and comfortable doing this alone in the absence of more senior management.
Essential Criteria:
A track record of delivering brilliant customer service and coaching colleagues to do the same.
Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
Has managed employee relations issues, including performance and absence management.
We make good food joyful, accessible and affordable for everyone, every day.
Industry
Retail
Company size
10,001+ employees
Founded
1869
Headquarters
London
LinkedIn followers
486,547
Over 150 years old and still going strong, we’re the UK’s second-biggest retailer. Every day, the nation shops with us because they know they’ll get affordable, good food and excellent service.
We focus on great value and convenient shopping across our family of brands, from Argos, Nectar and Habitat to Sainsbury’s Bank, Smart Charge and Tu.
What’s next for Sainsbury’s?
We've put food back at the heart of our business and we’re taking Sainsbury’s to the next level. We’re investing in technology and people and we’re thinking bigger about how we attract and connect with our customers, while doing everything we can to create a more resilient UK food system.
We make good food joyful, accessible and affordable for everyone, every day.
Industry
Retail
Company size
10,001+ employees
Founded
1869
Headquarters
London
LinkedIn followers
486,547
Over 150 years old and still going strong, we’re the UK’s second-biggest retailer. Every day, the nation shops with us because they know they’ll get affordable, good food and excellent service.
We focus on great value and convenient shopping across our family of brands, from Argos, Nectar and Habitat to Sainsbury’s Bank, Smart Charge and Tu.
What’s next for Sainsbury’s?
We've put food back at the heart of our business and we’re taking Sainsbury’s to the next level. We’re investing in technology and people and we’re thinking bigger about how we attract and connect with our customers, while doing everything we can to create a more resilient UK food system.