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Skills: Solution Design, Requirement Analysis, User Acceptance Testing, Data Analysis, AI Tools
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Full-time
bachelor degree
Posted 29d ago
Apply by Jul 31
~40 hrs/week
Responsibilities
Provide technical support, installation, and configuration for Production Printing systems. Diagnose hardware, software, and network issues while collaborating with internal teams and external vendors to resolve problems.
Requirements
Requires a Bachelor's degree in Electronics, IT, or a related field with 1-3 years of experience in technical support. Candidates should possess strong analytical skills and basic knowledge of hardware and network systems.
Full job description
Job Summary
Job Role: Production Printing(PP) Service Support Engineer
Job Description
Technical Support: Provide technical support including system testing, installation, and configuration for Production Printing (PP) systems.
Troubleshooting & Problem Analysis: Diagnose and isolate issues related to hardware, software, and network components within Production Printing systems.
Vendor & Internal Coordination: Collaborate with internal teams and external suppliers to effectively resolve product-related issues.
Knowledge Development: Update product knowledge, develop training materials, and contribute to enhancing the technical capabilities of the service team.
Service Quality & Compliance: Ensure service quality meets SLA requirements, ISO standards, and workplace safety regulations.
Education
Education: Bachelor’s degree in Electronics, Information Technology, or a related field.
Skills
Experience: 1–3 years of experience in customer service or technical support roles.
Technical Skills: Basic knowledge and understanding of hardware, software, and network systems.
Problem-Solving: Strong analytical thinking with a systematic approach to troubleshooting.
Personal Attributes: Service-minded, strong communication and coordination skills, and results-oriented.
Preferred Qualifications: Experience or knowledge of multifunction printers (MFP) or Production Printing systems will be an advantage.
imagine.change.
Ricoh imagines what the future could bring.
Industry
Information Technology & Services
Company size
10,001+ employees
Founded
1936
Headquarters
大田区, 東京都
LinkedIn followers
11,230
Ricoh is a leading provider of integrated digital services and print and imaging solutions designed to support digital transformation of workplaces and optimize business performance.
Headquartered in Tokyo, Ricoh’s global operation reaches customers in approximately 200 countries and regions, supported by cultivated knowledge, technologies, and organizational capabilities nurtured over its 85-year history. In the financial year ended March 2024, Ricoh Group had worldwide sales of 2,348 billion yen (approx. 15.5 billion USD).
It is Ricoh’s mission and vision to empower individuals to find Fulfillment through Work by understanding and transforming how people work so we can unleash their potential and creativity to realize a sustainable future.
For further information, please visit www.ricoh.com
imagine.change.
Ricoh imagines what the future could bring.
Industry
Information Technology & Services
Company size
10,001+ employees
Founded
1936
Headquarters
大田区, 東京都
LinkedIn followers
11,230
Ricoh is a leading provider of integrated digital services and print and imaging solutions designed to support digital transformation of workplaces and optimize business performance.
Headquartered in Tokyo, Ricoh’s global operation reaches customers in approximately 200 countries and regions, supported by cultivated knowledge, technologies, and organizational capabilities nurtured over its 85-year history. In the financial year ended March 2024, Ricoh Group had worldwide sales of 2,348 billion yen (approx. 15.5 billion USD).
It is Ricoh’s mission and vision to empower individuals to find Fulfillment through Work by understanding and transforming how people work so we can unleash their potential and creativity to realize a sustainable future.
For further information, please visit www.ricoh.com