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Jobs at Revenera (Now Hiring) — 2 open

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Senior Renewals Account Manager

Bengaluru, Karnataka, India · Hybrid

Senior

Revenera helps product executives build better products, accelerate time to value and monetize what matters. Revenera’s leading solutions help software and technology companies drive top line revenue with modern software…

Skills: People Management, Account Management, Renewals Management, Salesforce, CRM

Revenera logoRevenera

Manager, Billing Operations

Bengaluru, Karnataka, India · Remote OK

Senior+

Revenera helps product executives build better products, accelerate time to value and monetize what matters. Revenera’s leading solutions help software and technology companies drive top line revenue with modern software…

Skills: Consumption-based Billing, NetSuite, Marketplace Billing, Financial Reconciliation, People Management

Revenera logo

Senior Renewals Account Manager

Revenera

Bengaluru, Karnataka, India • Hybrid

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Senior

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  • Full-time
  • bachelor degree
  • Posted 3d ago
  • ~40 hrs/week

Responsibilities

Supervise a team of Renewal Operation Analysts to manage the end-to-end renewal process from quoting to purchase orders. Act as an escalation point for customer issues and provide training to ensure the team meets and exceeds performance targets.

Requirements

Requires over 7 years of experience in operations, account management, or renewals, along with proven people management skills. A bachelor's degree and proficiency in Salesforce or a similar CRM solution are required.

Full job description

Revenera helps product executives build better products, accelerate time to value and monetize what matters.  Revenera’s leading solutions help software and technology companies drive top line revenue with modern software monetization, understand usage and compliance with software usage analytics, empower the use of open source with software composition analysis and deliver an excellent user experience—for embedded, on premises, cloud, and SaaS products.

  • Supervisor a team of Renewal Operation Analysts responsible for:
    • Managing the renewal process from quote to obtaining the purchase order
    • Engaging with customers using phone, email, or other media, on their upcoming renewals
    • Delicately but professionally working through customer objections to secure on-time renewals
    • Responding to customer emails and requests within one business day of receipt
    • Logging all customer interactions in Salesforce.com
  • Act as a point of escalation for any customers issues that the team encounters
  • Training the team on renewal best practices so that they are enabled to meet and beat their targets
  • Ensuring team members meet and exceed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
  • Prepare reporting for senior management on the team’s performance including closed renewals and KPI / SLA metrics
  • Requirements:
  • 7 +years of experience preferably in Operations, Account Management or Renewals
  • Excellent written and verbal communication skills.
  • Prior experience using Salesforce or another CRM solution.
  • Bachelor's degree from an accredited college or university or relevant experience.
  • Should have people management skill.
  • Guide the team in exceeding targets.

Revenera is proud to be an equal opportunity employer.  Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations.  Regarding disability, we encourage candidates requiring accommodations to please let us know by emailing [email protected].

Related keywords

SalesforceCRMRenewalsAccount ManagementKPISLASoftware MonetizationSaaSCloudOperationsPeople ManagementCustomer SuccessPurchase OrdersRevenue Growth

About Revenera

LinkedInVisit site

The enabling technology to take products to market fast, unlock the value of your IP and accelerate revenue growth

Industry
Software Development
Company size
1,001-5,000 employees
Headquarters
Itasca, IL
LinkedIn followers
27,577

Revenera’s solutions help software and IoT companies build and deliver secure products while protecting their IP. Make a great first impression with your software – with the gold standard for Windows and multi-platform installations. Leverage the power of open source and future-proof your business by eliminating compliance and security risk. Implement flexible monetization models, become a digital leader and grow while keeping your customers front and center. For over 30 years, our 1300+ team members worldwide have been passionate about helping our more than 31,000 customers fuel business success. To learn more, visit revenera.com

Offices: 300 Park Blvd, Suite 500, Itasca, IL 60143, US

Software InstallationSoftware MonetizationSoftware Composition AnalysisFlexNet Code InsightInstallShieldInstallAnywhereFlexNet LicensingFlexNet OperationsFlexNet ConnectOpen Source
View all jobs at Revenera

About Revenera

LinkedInVisit site

The enabling technology to take products to market fast, unlock the value of your IP and accelerate revenue growth

Industry
Software Development
Company size
1,001-5,000 employees
Headquarters
Itasca, IL
LinkedIn followers
27,577

Revenera’s solutions help software and IoT companies build and deliver secure products while protecting their IP. Make a great first impression with your software – with the gold standard for Windows and multi-platform installations. Leverage the power of open source and future-proof your business by eliminating compliance and security risk. Implement flexible monetization models, become a digital leader and grow while keeping your customers front and center. For over 30 years, our 1300+ team members worldwide have been passionate about helping our more than 31,000 customers fuel business success. To learn more, visit revenera.com

Offices: 300 Park Blvd, Suite 500, Itasca, IL 60143, US

Software InstallationSoftware MonetizationSoftware Composition AnalysisFlexNet Code InsightInstallShieldInstallAnywhereFlexNet LicensingFlexNet OperationsFlexNet ConnectOpen Source
View all jobs at Revenera

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