Miami, Florida, United States · Remote Solely
Hi, we are RetentionX! RetentionX is the customer value and execution layer for commerce. We close the loop from identity to insight to agentic execution, helping commerce brands understand customer value, identify growt…
Skills: Strategic sales, Account development, Sales cycle management, Business case development, Negotiation
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You will build and execute a strategic sales motion to acquire new high-potential commerce brands through relationship-led outreach. This involves managing the full sales cycle, from initial discovery and business case development to negotiation and closing.
The ideal candidate has a proven track record of selling to eCommerce, MarTech, or CRM buyers and creating deals from scratch. You must be a high-agency professional capable of operating autonomously without a pre-existing sales infrastructure.
RetentionX is the customer value and execution layer for commerce. We close the loop from identity to insight to agentic execution, helping commerce brands understand customer value, identify growth opportunities, and increasingly execute against those opportunities through intelligent workflows and agents.
We work with commerce brands that want to understand where customer value is created, where it leaks, and which actions can drive better retention, LTV, marketing efficiency, merchandising, and growth.
RetentionX has a strong product, an established customer base, and a working inbound motion. We are now hiring our first dedicated sales hire to build a new, relationship-led strategic sales motion for high-potential commerce brands.
This is not a role for someone who wants to wait for marketing-qualified leads or automate their way through a list. Our market is finite and we care deeply about the quality of every relationship we build. We are looking for someone who can create demand through thoughtful account development, credible relationships, warm paths, field activity, and strategic conversations with serious buyers.
Create and close net-new revenue from high-potential commerce brands.
Build a finite, strategic account universe and develop real relationships inside it.
Engage founders, CEOs, CMOs, Heads of eCommerce, Heads of Retention, CRM/lifecycle leaders, and relevant operators.
Run the full sales cycle from account selection and first conversation through discovery, business case, demo, negotiation, and close.
Use agencies, consultants, operators, customer referrals, and eCommerce ecosystem relationships as high-quality introduction paths into new-logo opportunities.
Develop a repeatable sales narrative around customer value, retention, LTV, growth opportunities, tracking/identity, workflows, and agentic execution.
Work with the CEO on strategic accounts, field strategy, pricing, and closing key opportunities.
Document the emerging sales playbook: ICP, account tiers, outreach principles, qualification criteria, demo flow, objections, buying triggers, and close process.
Not a high-volume SDR or cold-email automation role.
Not a role where success is measured by number of sequences, emails sent, LinkedIn connection requests, or generic demos booked.
Not a role built around inheriting existing inbound demand.
Not a customer success or account management role.
Not a soft partnership role where success means signing partners or having friendly ecosystem conversations without revenue.
Not a VP Sales role focused on hiring a team before the sales motion is proven.
You create a new source of qualified strategic opportunities that did not already exist through our inbound motion.
You close net-new commerce-brand revenue at strategic ACVs.
You build trusted relationships with a finite set of high-potential brands and ecosystem connectors.
You create a repeatable, high-quality sales process that can later be scaled without damaging the market.
You help RetentionX move from founder/product-led growth toward a durable, relationship-led strategic sales engine.
You have sold to eCommerce, retail, DTC, commerce technology, MarTech, CRM, analytics, or adjacent buyers.
You have created deals from nothing - not just closed inbound leads that marketing handed to you.
You are comfortable selling to founders, CEOs, CMOs, Heads of eCommerce, Heads of Retention, and CRM/lifecycle leaders.
You have excellent commercial judgment and know how to build trust before pushing for a close.
You are autonomous, high-agency, and able to operate without an SDR team, large brand, or mature sales infrastructure around you.
You understand that in a finite market, relationship quality matters more than activity volume.
You can run discovery, demo strategically, build a business case, negotiate, and close.
E-Commerce Growth OS. Maximize Profit per Customer.
RetentionX, is revolutionizing the way direct-to-consumer (DTC) brands use data and automation to drive growth. We're transforming raw data into actionable insights that dramatically improve retention, optimize acquisition, and maximize your profit per customer. Our Mission: To empower DTC brands with the tools and insights they need to thrive in the competitive eCommerce landscape. ***What We Offer*** Customer Retention: Our platform identifies churn risks, segments customers based on their journey, and creates personalized recovery strategies to win back lost customers. By doing so, we help brands maximize customer lifetime value and foster long-term loyalty. Actionable Insights: Using advanced machine learning algorithms, RetentionX analyzes patterns and trends within your data. We provide clear, data-driven recommendations that anticipate growth opportunities and quantify the potential revenue impact. Automation: We streamline your marketing and operational workflows through powerful automation tools. From creating synced audiences to optimizing customer journeys, our automation capabilities enhance efficiency and effectiveness. ***Proven Success*** 36% Increase in Customer Lifetime Value (LTV): Our clients see substantial improvements in their key performance metrics, including a 36% increase in LTV after 12 months of using RetentionX Enhanced Customer Segmentation: We help brands segment their audiences more effectively, allowing for tailored promotions and improved customer engagement. Revenue Growth: Brands leveraging RetentionX experience significant revenue growth, with some reporting up to a 34% increase in net revenue.
Offices: Miami, US · Munich, DE · Los Angeles, US · 3350 SW 27th Ave, 1704, Miami, Florida 33133, US
E-Commerce Growth OS. Maximize Profit per Customer.
RetentionX, is revolutionizing the way direct-to-consumer (DTC) brands use data and automation to drive growth. We're transforming raw data into actionable insights that dramatically improve retention, optimize acquisition, and maximize your profit per customer. Our Mission: To empower DTC brands with the tools and insights they need to thrive in the competitive eCommerce landscape. ***What We Offer*** Customer Retention: Our platform identifies churn risks, segments customers based on their journey, and creates personalized recovery strategies to win back lost customers. By doing so, we help brands maximize customer lifetime value and foster long-term loyalty. Actionable Insights: Using advanced machine learning algorithms, RetentionX analyzes patterns and trends within your data. We provide clear, data-driven recommendations that anticipate growth opportunities and quantify the potential revenue impact. Automation: We streamline your marketing and operational workflows through powerful automation tools. From creating synced audiences to optimizing customer journeys, our automation capabilities enhance efficiency and effectiveness. ***Proven Success*** 36% Increase in Customer Lifetime Value (LTV): Our clients see substantial improvements in their key performance metrics, including a 36% increase in LTV after 12 months of using RetentionX Enhanced Customer Segmentation: We help brands segment their audiences more effectively, allowing for tailored promotions and improved customer engagement. Revenue Growth: Brands leveraging RetentionX experience significant revenue growth, with some reporting up to a 34% increase in net revenue.
Offices: Miami, US · Munich, DE · Los Angeles, US · 3350 SW 27th Ave, 1704, Miami, Florida 33133, US
