Jobs at Reed & Mackay (Now Hiring) — 3 open

JOB PURPOSE:

The main role of a Navan Pro Consultant is to build relationships and understand the needs of our client’s while delivering a ‘high touch’ service that saves clients time and drives down their total cost of travel.

 KEY RESPONSIBILITIES:

Service Expectation

• Provide a dedicated, consistently high level of service to all clients tailored to their individual requirements with a desire to always exceed client expectation.
• Effectively manage your workload to meet all deadlines as required, either set by the client or within R&M
• Ability and willingness to service different client industry sectors across the wider business
• Demonstrate innovative thinking and provide a consultative approach
• To be proficient in R&M and Navan Technology, sharing knowledge with the client to ensure an all- encompassing service
• To be responsible for the delivery of all air, rail, car rental, ferry, black car and charter reservations and to advise clients on best practice utilising R&M and Navan technology

Operational Excellence

• Manage your own full client portfolio to the highest R&M and Navan standard, demonstrating extraordinary customer service to your wider team
• Pro-actively build meaningful and long-lasting relationships both internally and externally
• Always exceed client’s expectation
• Identify and implement opportunity to add value to each booking
• Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-date knowledge of industry innovations (e.g., airline direct connect)
• Working with IFD (International Fares Desk) to proactively identify cross market and local inventory differences
• Procure the best hotel rates for clients utilising GDS and non GDS channels, as well as leveraging supplier relationships to gain the best result
• Monitor all bookings for further saving opportunities up until completion of the trip
• Utilise detailed understanding of the client policy to drive compliance whilst maximising opportunity to enhance the traveller experience
• Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-date knowledge of industry innovations (e.g., airline direct connect)
• Monitor all bookings for further saving opportunities up until completion of the trip
• To be proficient in all R&M and Navan Technology and to ensure knowledge is shared and maintained amongst the team
• To oversee the client experience by utilising mixed mode booking tools and to provide 1st line support for both offline/online bookings
• Demonstrate proactive thinking when providing travel solutions
• Able to provide cost effective solutions across all aspects of travel
• To always comply with the client policies and guidelines
• Achieve SLAs for all accounts
• Regular interaction with overseas colleagues
• Apply Quality Control procedures and processes in line with company and GREC requirements

WHAT WE'RE LOOKING FOR:

• Exceptional telephone manner and written skills
• Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines
• Has a proven record of experience in a core business travel environment
• Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus
• Experience of mixed mode booking tools, and 1st line product support for both offline/online bookings
• Comprehensive knowledge of the travel industry and products in the market including different aircraft types and cabins
• Knowledge of Low-Cost Carriers in the market and their different products available
• Fully conversant with various rail, black car, LCC, OTA booking systems
• Have a ‘team player’ approach to an office environment
• Experience in using MS software packages
• Ability to build an exceptional rapport with all clients
• Excellent attention to detail
• Have an enthusiastic approach and willingness to learn attitude
• Independently commit to attend and complete all relevant training
• Achieve individual and team-based business objectives