JOB PURPOSE: The main role of a Navan Pro Consultant is to build relationships and understand the needs of our client’s while delivering a ‘high touch’ service that saves clients time and drives down their total cost of …
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Full-time
Posted 48d ago
~40 hrs/week
Responsibilities
The role focuses on managing a client portfolio to deliver high-touch travel services and cost-effective solutions. Responsibilities include handling complex reservations across air, rail, and car rental while ensuring compliance with client policies.
Requirements
Candidates must have proven experience in a core business travel environment and proficiency in GDS systems like Sabre, Galileo, or Amadeus. Strong communication skills and a comprehensive knowledge of travel industry products and booking tools are required.
Full job description
JOB PURPOSE:
The main role of a Navan Pro Consultant is to build relationships and understand the needs of our client’s while delivering a ‘high touch’ service that saves clients time and drives down their total cost of travel.
KEY RESPONSIBILITIES:
Service Expectation
Provide a dedicated, consistently high level of service to all clients tailored to their individual requirements with a desire to always exceed client expectation.
Effectively manage your workload to meet all deadlines as required, either set by the client or within R&M
Ability and willingness to service different client industry sectors across the wider business
Demonstrate innovative thinking and provide a consultative approach
To be proficient in R&M and Navan Technology, sharing knowledge with the client to ensure an all- encompassing service
To be responsible for the delivery of all air, rail, car rental, ferry, black car and charter reservations and to advise clients on best practice utilising R&M and Navan technology
Operational Excellence
Manage your own full client portfolio to the highest R&M and Navan standard, demonstrating extraordinary customer service to your wider team
Pro-actively build meaningful and long-lasting relationships both internally and externally
Always exceed client’s expectation
Identify and implement opportunity to add value to each booking
Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-date knowledge of industry innovations (e.g., airline direct connect)
Working with IFD (International Fares Desk) to proactively identify cross market and local inventory differences
Procure the best hotel rates for clients utilising GDS and non GDS channels, as well as leveraging supplier relationships to gain the best result
Monitor all bookings for further saving opportunities up until completion of the trip
Utilise detailed understanding of the client policy to drive compliance whilst maximising opportunity to enhance the traveller experience
Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-date knowledge of industry innovations (e.g., airline direct connect)
Monitor all bookings for further saving opportunities up until completion of the trip
To be proficient in all R&M and Navan Technology and to ensure knowledge is shared and maintained amongst the team
To oversee the client experience by utilising mixed mode booking tools and to provide 1st line support for both offline/online bookings
Demonstrate proactive thinking when providing travel solutions
Able to provide cost effective solutions across all aspects of travel
To always comply with the client policies and guidelines
Achieve SLAs for all accounts
Regular interaction with overseas colleagues
Apply Quality Control procedures and processes in line with company and GREC requirements
WHAT WE'RE LOOKING FOR:
Exceptional telephone manner and written skills
Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines
Has a proven record of experience in a core business travel environment
Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus
Experience of mixed mode booking tools, and 1st line product support for both offline/online bookings
Comprehensive knowledge of the travel industry and products in the market including different aircraft types and cabins
Knowledge of Low-Cost Carriers in the market and their different products available
Fully conversant with various rail, black car, LCC, OTA booking systems
Have a ‘team player’ approach to an office environment
Experience in using MS software packages
Ability to build an exceptional rapport with all clients
Excellent attention to detail
Have an enthusiastic approach and willingness to learn attitude
Independently commit to attend and complete all relevant training
Achieve individual and team-based business objectives
Helping businesses to connect effortlessly across the globe, through service-led corporate travel, people-focused technology, and award-winning event solutions. As part of the Navan Group, we believe in travel and events made easy, and in software designed for the people who use it.
No trip is too complex, and no detail is too small. We track every thread of this interconnected world, for business travel that never unravels.
Specialising in travel and events for the financial, legal, insurance, energy and media sectors, we set the standard for service excellence while revolutionising corporate travel.
Offices: 25 Farringdon Street, London, EC4A 4AF, GB · 25 Abercrombie Court, Prospect Road, Aberdeen, AB32 6FE, GB · Beechavenue 42, 1119 PV Schiphol-Rijk, Amsterdam , NL · 520 Lake Cook Road, Suite 650, Deerfield, IL 60015, US · 2 The Cedars, Apex 12, Colchester, CO7 7QR, GB
Helping businesses to connect effortlessly across the globe, through service-led corporate travel, people-focused technology, and award-winning event solutions. As part of the Navan Group, we believe in travel and events made easy, and in software designed for the people who use it.
No trip is too complex, and no detail is too small. We track every thread of this interconnected world, for business travel that never unravels.
Specialising in travel and events for the financial, legal, insurance, energy and media sectors, we set the standard for service excellence while revolutionising corporate travel.
Offices: 25 Farringdon Street, London, EC4A 4AF, GB · 25 Abercrombie Court, Prospect Road, Aberdeen, AB32 6FE, GB · Beechavenue 42, 1119 PV Schiphol-Rijk, Amsterdam , NL · 520 Lake Cook Road, Suite 650, Deerfield, IL 60015, US · 2 The Cedars, Apex 12, Colchester, CO7 7QR, GB