Portland, Oregon, United States · On-site
$24/hr–$24/hr
Job DetailsJob Location: The Armory - Portland, OR 97209Salary Range: $24.00 - $24.00 HourlyPosition Summary The Patron Services Assistant Manager serves as a key leader within the Patron Services department, supporting …
Skills: Customer Service, Ticketing Operations, CRM Administration, Staff Supervision, Subscription Management
Portland, Oregon, United States • On-site
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Lead the Patron Services department by overseeing ticketing operations, subscription management, and front-of-house services to ensure an exceptional patron experience. Act as the Manager-on-Duty for performances while managing CRM administration and supporting earned-income goals.
Requires 3 years of experience in ticketing, patron services, or arts administration, with a preference for Tessitura CRM experience. Must be able to work a flexible schedule including evenings, weekends, and holidays.
Job DetailsJob Location: The Armory - Portland, OR 97209Salary Range: $24.00 - $24.00 HourlyPosition Summary
The Patron Services Assistant Manager serves as a key leader within the Patron Services department, supporting ticketing operations, patron experience, subscription management, audience retention, and front-of-house services. This position works closely with the Patron Services Manager to ensure exceptional customer service, maximize ticket revenue, strengthen subscriber relationships, and support organizational earned-income goals.
As a working manager, the Patron Services Assistant Manager provides direct patron support while assisting with staff supervision, CRM administration, subscription fulfillment, performance operations, and patron communications. The role serves as Manager-on-Duty for designated performances and events and acts as a primary resource for patrons and subscribers.
The typical schedule for this role is Wednesday - Sunday, including evenings. The Assistant Manager will begin at 32 hours/week, with an increase to 40 hours/week at the beginning of September.
Provide exceptional customer service to patrons in person, by phone, email, and online.
Process subscriptions, single tickets, exchanges, donations, group sales, vouchers, and special ticket requests.
Resolve patron concerns and ticketing issues professionally and efficiently.
Assist with daily Box Office operations, including opening and closing procedures, payment reconciliation, and sales reporting.
Maintain thorough knowledge of productions, pricing structures, seating inventory, patron policies, accessibility services, and theater programs.
Support ticket sales goals through upselling, package recommendations, and patron engagement initiatives.
Ensure accurate implementation of discounts, promotions, and special offers.
Serve as a primary point of contact for subscribers and package holders. Proactively communicate with subscribers regarding package benefits, deadlines, special events, and policy updates.
Coordinate subscription renewals, upgrades, exchanges, and package modifications.
Assist with subscriber acquisition and retention campaigns in partnership with the Marketing department; monitor patron activity for opportunities for improved retention.
Maintain the integrity of the organization's CRM and ticketing database, assisting with reporting, event setup, package and pricing setups, and other database maintenance and improvement tasks.
Serve as a leader on the Patron Services team, including coaching staff members, assisting with hiring and training, and acting as department lead when the Patron Services Manager is unavailable.
Before and during performances, collaborate with colleagues to ensure a seamless patron experience, including supporting accessibility needs and special requests.
Serve as Manager-on-Duty for assigned performances and special events.
Manage Will Call operations and resolve seating or ticketing concerns during performances.
Other duties as assigned.
3 years of experience, or combination of education and experience, in ticketing, patron services, customer service, hospitality, arts administration, or a related field. Experience working in a similar organization or subscription-based venue preferred.
Demonstrated commitment to exceptional customer service and patron engagement.
Experience working with CRM and ticketing systems, Tessitura experience preferred.
Strong written, verbal, and interpersonal communication skills.
Ability to analyze patron needs and recommend appropriate ticketing solutions.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities and deadlines in a fast-paced environment.
Proficiency in Google Suite and similar applications.
Ability to work evenings, weekends, and select holidays based on performance schedules.
The work environment is in an office and in customer-facing box office windows. Movement around the theater building may be required.
Must be comfortable working in an environment in which directions and priorities can change rapidly.
Expect light lifting of up to 20 pounds, with support from colleagues available as needed.
Salary & Benefits
$24/hour
Full-time, hourly, non-exempt
Medical benefits, including health, dental and vision available 1st day of month following hire
Generous paid time off policy
403(b) retirement plan with employer match
Complimentary tickets to all PCS productions
Submit cover letter and resume at pcs.org/jobs
For accommodations in the application process, please email [email protected].
This position will remain open until filled. For best consideration, apply by June 30, 2026.
Portland Center Stage is committed to advancing equity and diversity in all that we do. As an Equal Opportunity Employer, Portland Center Stage does not discriminate in employment based on race, color, religion, sex, sexual orientation, gender identity, or national origin. Qualified applicants are considered for all positions without regard to age, marital status, sexual orientation, or the presence of a non-job-related medical condition or disability. We encourage people of all backgrounds to apply, including people of color, women, LGBTQ individuals, people with disabilities, veterans, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community. Successful candidates will commit to an equitable and inclusive workplace, including but not limited to: racial equity, accessibility for individuals with disabilities, use of gender inclusive language, and cultural sensitivity. Learn more about our commitment and expectations at https://www.pcs.org/idea.
We create transcendent theatrical experiences and community programs that break down the barriers separating people.
Portland Center Stage at The Armory is the largest theater company in Portland and among the top 20 regional theaters in the country. Established in 1988 as a branch of the Oregon Shakespeare Festival, the company became independent in 1994. Around 150,000 visitors attend The Armory annually to enjoy a mix of classical, contemporary and world premiere productions, along with a variety of high quality education and community programs. Eleven productions are offered each season, in addition to roughly 400 community events created — in partnership with 170+ local organizations and individuals — to serve the diverse populations in the city. As part of its dedication to new play development, the company has produced more than 25 world premieres and presents an annual new works festival, JAW: A Playwrights Festival. Home to two theaters, The Armory (originally built in 1891) was the first building on the National Register of Historic Places, and the first performing arts venue, to achieve a LEED Platinum rating. For more information about Portland Center Stage at The Armory and a complete listing of upcoming productions, events and activities, visit the website at www.pcs.org or call 503-445-3700.
Offices: 128 NW Eleventh Avenue, Portland, Oregon 97209, US · 3079 NW Front Avenue, Portland, Oregon 97210, US
We create transcendent theatrical experiences and community programs that break down the barriers separating people.
Portland Center Stage at The Armory is the largest theater company in Portland and among the top 20 regional theaters in the country. Established in 1988 as a branch of the Oregon Shakespeare Festival, the company became independent in 1994. Around 150,000 visitors attend The Armory annually to enjoy a mix of classical, contemporary and world premiere productions, along with a variety of high quality education and community programs. Eleven productions are offered each season, in addition to roughly 400 community events created — in partnership with 170+ local organizations and individuals — to serve the diverse populations in the city. As part of its dedication to new play development, the company has produced more than 25 world premieres and presents an annual new works festival, JAW: A Playwrights Festival. Home to two theaters, The Armory (originally built in 1891) was the first building on the National Register of Historic Places, and the first performing arts venue, to achieve a LEED Platinum rating. For more information about Portland Center Stage at The Armory and a complete listing of upcoming productions, events and activities, visit the website at www.pcs.org or call 503-445-3700.
Offices: 128 NW Eleventh Avenue, Portland, Oregon 97209, US · 3079 NW Front Avenue, Portland, Oregon 97210, US
