Roswell, Georgia, United States · On-site
Overview At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers…
Skills: Customer Service, Cash Handling, Interpersonal Communication, Microsoft Office Suite, Retail Sales
Kennesaw, Georgia, United States · On-site
Overview At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers…
Skills: Operations Management, Inventory Control, Staff Scheduling, Performance Management, P&L Management
Braintree, Massachusetts, United States · On-site
Overview At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers…
Skills: Customer Service, Club Fitting, Retail Sales, Product Knowledge, Interpersonal Communication
Delray Beach, Florida, United States · On-site
Overview At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers…
Skills: Interpersonal Communication, Strategic Forecasting, Conflict Resolution, P&L Management, Servant Leadership
Scottsdale, Arizona, United States · On-site
Overview At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers…
Skills: Club Fitting, Golf Equipment Sales, Customer Service, Trackman, Sam Putt Lab
Grand Rapids, Michigan, United States · On-site
Overview At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers…
Skills: Club Repair, Re-gripping, Re-shafting, Loft and Lie Adjustment, Customer Service
Tampa, Florida, United States · On-site
Overview At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers…
Skills: Customer Experience, Retail Operations, Club Repair, Cash Handling, Conflict Resolution
Fairfax, Virginia, United States · On-site
$23/hr–$26/hr
23.00 - 26.25 USD Hourly Overview At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest gr…
Skills: Golf Instruction, Club Fitting, Customer Service, Swing Analysis, TrackMan
Lady Lake, Florida, United States · On-site
Overview At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers…
Skills: Customer Service, Cash Handling, Interpersonal Communication, Microsoft Office Suite, Organization
Southlake, Texas, United States · On-site
Overview At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers…
Skills: Customer Service, Cash Handling, Interpersonal Communication, Microsoft Office Suite, Retail Sales
Southlake, Texas, United States · On-site
Overview At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers…
Skills: Customer Service, Inventory Management, Merchandising, Order Fulfillment, Microsoft Office Suite
Southlake, Texas, United States · On-site
Overview At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers…
Skills: Customer Service, Retail Sales, Interpersonal Communication, Microsoft Office Suite, Visual Merchandising
Timonium, Maryland, United States · On-site
Overview At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers…
Skills: Logistics Management, E-Commerce Fulfillment, Inventory Control, Retail Operations, Team Leadership
White Plains, New York, United States · On-site
Overview At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers…
Skills: Customer Service, Cash Handling, Interpersonal Communication, Microsoft Office Suite, Organization
Kennesaw, Georgia, United States · On-site
Overview At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers…
Skills: Customer Service, Cash Handling, Interpersonal Communication, Microsoft Office Suite, Organization
Las Vegas, Nevada, United States · On-site
Overview At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers…
Skills: Operations Management, Inventory Control, Staff Scheduling, Performance Management, P&L Management
White Plains, New York, United States · On-site
Overview At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers…
Skills: Customer Service, Club Fitting, Retail Sales, Product Knowledge, Interpersonal Communication
Roswell, Georgia, United States · On-site
Overview At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers…
Skills: Customer Service, Club Fitting, Retail Sales, Product Knowledge, Interpersonal Communication
Charlotte, North Carolina, United States · On-site
Overview At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers…
Skills: Customer Service, Cash Handling, Interpersonal Communication, Microsoft Office Suite, Organization
Roswell, Georgia, United States · On-site
Overview At PGA TOUR Superstore, we’re always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers,…
Skills: Inventory Management, Allocation, Replenishment, Merchandise Planning, Data Analysis
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The Associate is responsible for managing front-end operations, including processing payments, returns, and exchanges while engaging customers to build lasting relationships. They also maintain the visual standards of the cashier and club desk areas to ensure a premium customer experience.
Candidates must have a high school diploma or equivalent and possess strong communication and basic computer skills. Previous experience in retail sales or customer service is preferred, along with the ability to meet physical demands and maintain a flexible schedule.
At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis.
Reporting to the Sales and Service Manager, a Customer Service Associate is responsible for engaging Customers in the Cashier Area and Club Desk, ensuring excellent service throughout the checkout process. Duties include processing returns, exchanges, gift cards, and promotions, while maintaining a clean, organized front-end area. The Associate will handle payments securely, offer product information, and stay updated on promotions. By delivering world-class service and fostering lasting Customer relationships, the role helps drive sales and ensure a best-in-class Customer experience.
Key Responsibilities:
Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors. Focus on building lasting relationships that keep the Customer coming back.
Greeting and engaging Customers throughout the Front-End areas (Cashier Area, Club Desk)
Executing all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc.
Assist in keeping Front-End areas (Cashier Area, Club Desk) merchandise presence at a premiere stock and visual level to drive sales and the Customer experience.
Ensure all Front-End equipment and supplies are always maintained and operational.
Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
Maintaining the Front-End area in a clean, professional presentation at all times.
Accept cash, credit/debit card payments, and gift cards securely, ensuring all transactions are processed correctly and efficiently in accordance with Standard Operating Procedures (SOP)
Answer basic product questions, provide store information, and direct Customers to specific store areas or team members when needed.
Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links.
Be a champion of the products and services offerings, and inform, educate, and promote offerings to Customers.
Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain the best-in-class experience for our Customers.
Communication: Candidates must have strong listening and interpersonal skills. They must possess good verbal and written communication skills and be able to communicate cross-functionally.
Computer: Candidates must possess basic computer skills with a working knowledge of Microsoft Office Suite.
Organization: Candidates must be able to organize multiple priorities to meet deadlines and objectives.
Education: High School Diploma or equivalent.
Experience: Retail sales, customer service or similar experience preferred.
Working Conditions and Physical Demands: Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
Schedule: Must be able to maintain flexible availability, including nights, weekends, and holidays.
Business Acumen: Ability to quickly learn business acumen with appropriate training.
Accountability: Candidates should demonstrate strong self-accountability and a proactive drive for results.
PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn’t just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination.
An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.
Inspire people to play their best, and grow the game.
At PGA TOUR Superstore, golf and tennis’ leading equipment and apparel destination across the United States, our vision to inspire guides all that we do – including how we grow, train and reward our team. As part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore strives to create a family atmosphere for all of our Associates. We believe in hiring, training and growing individuals who are passionate about our business and embody our company’s core values: put people first, listen and respond, include everyone, innovate continuously, lead by example and give back to others. This commitment to our people, coupled with our expertise in the business, has led us to be one of the fastest growing specialty retailers in the country. PGA TOUR Superstore is headquartered in metro-Atlanta, Georgia, whose chairman and controlling owner (through AMB Group, LLC) is Arthur M. Blank, owner of the NFL’s Atlanta Falcons and MLS’s Atlanta United and co-founder of The Home Depot.
Offices: 1805 Old Alabama Road, Suite 300, Roswell, GA 30076, US · 4990 Dublin Blvd, Dublin, California 94568, US · 2911 George Busbee Pkwy NW, Kennesaw, Georgia 30144, US · 1040 Linton Blvd, Delray Beach, Florida 33444, US · 2255 Newpoint Parkway, Lawrenceville, GA 30043, US
Inspire people to play their best, and grow the game.
At PGA TOUR Superstore, golf and tennis’ leading equipment and apparel destination across the United States, our vision to inspire guides all that we do – including how we grow, train and reward our team. As part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore strives to create a family atmosphere for all of our Associates. We believe in hiring, training and growing individuals who are passionate about our business and embody our company’s core values: put people first, listen and respond, include everyone, innovate continuously, lead by example and give back to others. This commitment to our people, coupled with our expertise in the business, has led us to be one of the fastest growing specialty retailers in the country. PGA TOUR Superstore is headquartered in metro-Atlanta, Georgia, whose chairman and controlling owner (through AMB Group, LLC) is Arthur M. Blank, owner of the NFL’s Atlanta Falcons and MLS’s Atlanta United and co-founder of The Home Depot.
Offices: 1805 Old Alabama Road, Suite 300, Roswell, GA 30076, US · 4990 Dublin Blvd, Dublin, California 94568, US · 2911 George Busbee Pkwy NW, Kennesaw, Georgia 30144, US · 1040 Linton Blvd, Delray Beach, Florida 33444, US · 2255 Newpoint Parkway, Lawrenceville, GA 30043, US
