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OrthoLazer logoOrthoLazer

Patient Care Coordinator

Oak Brook, Illinois, United States · On-site

$18/hr–$20/hr

Mid level$10M raised

Job Title: Patient Care Coordinator OrthoLazer Orthopedic Wellness Centers are redefining how musculoskeletal pain is treated – offering a cutting-edge, drug-free, and non-invasive solution for patients experiencing acut…

Skills: Patient Engagement, Patient Education, Scheduling, EMR Systems, Microsoft Office Suite

OrthoLazer logo

Patient Care Coordinator

OrthoLazer

Oak Brook, Illinois, United States • On-site

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Mid level

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  • $18/hr–$20/hr
  • Part-time
  • Posted 11d ago
  • ~15 hrs/week

Responsibilities

Serve as the primary point of contact for patients, managing scheduling, communications, and front-office operations. Educate patients on laser therapy benefits while ensuring a seamless check-in and check-out experience.

Requirements

Requires 1-3 years of experience in a customer or patient-facing role with a basic understanding of healthcare workflows. Proficiency in EMR systems, Microsoft Office, and handling financial transactions is necessary.

Full job description

Job Title: Patient Care Coordinator


OrthoLazer Orthopedic Wellness Centers are redefining how musculoskeletal pain is treated – offering a cutting-edge, drug-free, and non-invasive solution for patients experiencing acute and chronic conditions. Our approach blends innovative MLS laser technology with a highly personalized patient experience, helping individuals recover faster, move better, and live with less pain.

We are a values-driven organization guided by: Care from Our Core, Pursue Excellence, Communicate Candidly, Shine as One, and We Are Orthopreneurs. These principles shape how we care for patients, support one another, and grow our impact.

Position Overview

As a Patient Care Coordinator, you are the face and voice of the center—playing a vital role in shaping each patient’s experience from their first interaction through their care journey.

This role blends patient engagement, education, and operational excellence, requiring someone who is both highly organized and deeply compassionate. You will help patients feel confident in their decision to pursue care while ensuring the center runs efficiently and professionally.

Key Responsibilities

  • Serve as the first point of contact, delivering a warm, professional, and welcoming experience for every patient
  • Build meaningful rapport with patients, fostering trust and confidence in their care journey
  • Educate prospective and current patients on laser therapy, treatment expectations, and benefits
  • Manage inbound and outbound communications, including multi-line phone systems, text and email follow-up
  • Coordinate and optimize patient scheduling to support clinic flow and laser technician productivity
  • Maintain a clean, organized, and professional front office environment
  • Process patient payments and support daily financial reconciliation processes
  • Assist with patient check-in and check-out procedures, ensuring a seamless experience
  • Support operational workflows that contribute to overall center efficiency and growth

Qualifications

  • 1-3 years of experience in a customer-facing, patient-facing, or client service role
  • Basic understanding of healthcare workflows
  • Experience with EMR systems, scheduling platforms, and Microsoft Office Suite
  • Experience managing high-volume interactions while maintaining composure, attention to detail, and service excellence
  • Experience handling payments, point-of-sale systems, or financial transactions with accuracy and professionalism
  • Strong communication skills, including clear, confident phone presence and professional written communication
  • Team-oriented mindset with a willingness to support overall operations and contribute to a cohesive, service-driven culture

Why OrthoLazer?

  • Be part of an innovative and rapidly growing healthcare model
  • Play a meaningful role in shaping each patient’s experience and care journey
  • Work in a collaborative, purpose-driven team environment
  • Develop expertise in patient engagement, care coordination, and front office operations
  • Gain exposure to advanced, non-invasive orthopedic treatment solutions
  • Opportunity for career growth and advancement within a scaling organization

At OrthoLazer, we don’t just treat pain—we change lives.
If you’re driven by purpose, energized by patient care, and excited to be part of something innovative, we’d love to meet you.

Schedule:

  • Part-Time
  • Monday/Wednesday/Friday
  • 8am - 1pm

Related keywords

MLS Laser TechnologyOrthopedic WellnessPatient Care CoordinationEMRHealthcare WorkflowPatient SchedulingNon-invasive TreatmentMusculoskeletal PainFront Office ManagementPatient Rapport

About OrthoLazer

LinkedInVisit site

OrthoLazer offers patients and their orthopedic doctors an innovative and effective alternative pain management option.

Industry
Medical Practices
Company size
11-50 employees
Founded
2018
Headquarters
Warsaw, Indiana
LinkedIn followers
3,619
Total funding
$10M

OrthoLazer Orthopedic Laser Centers offer both patients and their orthopedic doctors an innovative and effective alternative pain management option to treat acute and chronic orthopedic conditions. Founded by Dr. Scott Sigman – the original opioid-sparing surgeon – these centers further his mission of providing his patients non-operative and non-opioid treatment options. The overwhelming patient response to his first OrthoLazer Center led to the new initiative to make OrthoLazer Centers available to patients nationwide. OrthoLazer Orthopedic Laser Centers are powered by the exclusive MLS M8 Robotic Laser. This FDA-cleared and patented technology treats the pain and inflammation associated with a wide variety of soft tissue injuries, nerve pain, arthritis and surgery with no known side effects. Additionally, the MLS M8 Robotic Laser is the only high-powered laser that is non-invasive, painless, and completely free of the side effects and risks associated with other lasers used in the market today.

Offices: 902 Provident Dr, Suite C, Warsaw, Indiana 46580, US · 17550 W Bluemound Road, #208, Brookfield, WI 53045, US · 227 Chelmsford St, Chelmsford, Massachusetts 01824, US · 333 Elm St, Dedham, Massachusetts 02026, US · 4140 Ferncreek Dr, Fayetteville, North Carolina 28314, US

Pain managementJoint painOrthopedicand Laser therapyHospitalHealth CareMedical
View all jobs at OrthoLazer

About OrthoLazer

LinkedInVisit site

OrthoLazer offers patients and their orthopedic doctors an innovative and effective alternative pain management option.

Industry
Medical Practices
Company size
11-50 employees
Founded
2018
Headquarters
Warsaw, Indiana
LinkedIn followers
3,619
Total funding
$10M

OrthoLazer Orthopedic Laser Centers offer both patients and their orthopedic doctors an innovative and effective alternative pain management option to treat acute and chronic orthopedic conditions. Founded by Dr. Scott Sigman – the original opioid-sparing surgeon – these centers further his mission of providing his patients non-operative and non-opioid treatment options. The overwhelming patient response to his first OrthoLazer Center led to the new initiative to make OrthoLazer Centers available to patients nationwide. OrthoLazer Orthopedic Laser Centers are powered by the exclusive MLS M8 Robotic Laser. This FDA-cleared and patented technology treats the pain and inflammation associated with a wide variety of soft tissue injuries, nerve pain, arthritis and surgery with no known side effects. Additionally, the MLS M8 Robotic Laser is the only high-powered laser that is non-invasive, painless, and completely free of the side effects and risks associated with other lasers used in the market today.

Offices: 902 Provident Dr, Suite C, Warsaw, Indiana 46580, US · 17550 W Bluemound Road, #208, Brookfield, WI 53045, US · 227 Chelmsford St, Chelmsford, Massachusetts 01824, US · 333 Elm St, Dedham, Massachusetts 02026, US · 4140 Ferncreek Dr, Fayetteville, North Carolina 28314, US

Pain managementJoint painOrthopedicand Laser therapyHospitalHealth CareMedical
View all jobs at OrthoLazer

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