Singapore · Hybrid
WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, …
Skills: Contact Centre Transformation, AI Implementation, Automation, Omnichannel Strategy, Regional Model Development
Sepang, Selangor, Malaysia · On-site
WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, …
Skills: Team Management, Corporate Banking, Client Servicing, Process Improvement, English Proficiency
Singapore, Singapore, Singapore · On-site
WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, …
Skills: Security Architecture, Zero Trust, Cloud Security, SIEM/SOAR, EDR/NDR
Hong Kong, Hong Kong Island, Hong Kong S.A.R. · On-site
WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, …
Skills: Card Issuing, Project Management, Credit Card Management, Compliance, System Implementation
Hong Kong, Hong Kong Island, Hong Kong S.A.R. · On-site
WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, …
Skills: Cash Settlement, Nostro Reconciliation, SWIFT, Murex, Financial Reporting
Singapore · On-site
WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, …
Skills: CyberArk EPV, CyberArk Conjur, Windows Server, Linux, PowerShell
Singapore · Hybrid
Bank of Singapore opens doors to new opportunities. At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most impor…
Skills: FATCA, QI, CRS, AEOI, Change Management
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, …
Skills: Process Improvement, Workflow Analysis, Automation, Process Mapping, Lean
Singapore · On-site
WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, …
Skills: Privileged Access Management, CyberArk, Conjur Secrets Management, Team Leadership, Incident Management
Singapore · On-site
WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, …
Skills: Attention To Detail, Communication, Stakeholder Management, Multi-tasking, Analytical Thinking
Singapore · On-site
Bank of Singapore opens doors to new opportunities. At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most impor…
Skills: Client Servicing, Operations Support, Sales Support, Financial Advisory, Administrative Support
Singapore · On-site
WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, …
Skills: Customer Acquisition, Credit Analysis, Financial Analysis, Credit Risk Assessment, Relationship Management
Hong Kong, China · On-site
WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, …
Skills: FX Sales, Rates Sales, Macro Strategy, Institutional Client Coverage, Interest Rate Derivatives
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, …
Skills: Cash Management, Transaction Banking, Product Management, Relationship Management, Payment Systems
Singapore · On-site
WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, …
Skills: Customer Service, Communication Skills, Mandarin Proficiency, Problem Solving, Analytical Skills
Singapore · On-site
WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, …
Skills: Equities Trading, Institutional Brokerage, Electronic Execution, Market Microstructure, DMA
Singapore · On-site
Bank of Singapore opens doors to new opportunities. At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most impor…
Skills: Credit Documentation, Due Diligence, Collateral Perfection, Legal Opinion Review, Stakeholder Management
Singapore · On-site
WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, …
Skills: Python, C++, C#, Java, Quantitative Development
Singapore · On-site
Bank of Singapore opens doors to new opportunities. At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most impor…
Skills: Monitoring, Capital Injections, Securities Reporting, Investment Review, Name-screening
Johor Bahru, Johor, Malaysia · On-site
WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, …
Skills: Customer Relationship Management, Sales, Financial Planning, Interpersonal Communication, Problem Solving
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Lead the transformation of OCBC's contact center into a technology-led regional engagement hub using AI and automation. Scale the Singapore service model across Malaysia, Hong Kong, and Indonesia while aligning regional stakeholders.
Requires over 15 years of leadership experience in large-scale customer engagement or transformation programs within financial services. Must have a proven track record of implementing digital-led solutions and managing multi-market regional initiatives.
As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
At OCBC, we are shaping the future of banking customer experience. This role offers a unique opportunity to transform how we engage with millions of customers across Asia, leveraging technology, human touch, and innovation. You will be part of a leadership succession pathway, driving impact at both Singapore and regional levels.
We are seeking a seasoned leader to drive the transformation of OCBC’s contact center into a forward-looking, technology-led customer engagement hub. This role will shape and execute the next-generation service delivery blueprint, expanding beyond traditional contact center operations into holistic, end-to-end customer engagement across digital, assisted, and human channels.
The successful candidate will also play a key role in succession planning for Service Channels & Transformation (SC&T) and will be expected to groom into larger regional responsibilities over time.
Lead the design and execution of OCBC’s contact centre transformation strategy, evolving it into a regional engagement hub.
Champion AI, automation, and omnichannel models to drive efficiency and differentiated experience.
Establish clear service standards and KPIs to measure and elevate customer outcomes.
Scale Singapore’s model into a regional framework across markets (Malaysia, Hong Kong & Indonesia).
Anticipate and navigate regulatory, cultural, and operational complexities across geographies.
Align regional stakeholders to ensure adoption and consistent delivery.
Partner with digital, data, and technology stakeholders to deliver scalable AI/automation solutions.
Embed a culture of continuous improvement through advanced analytics, customer insights, and new ways of working.
Function as a thought leader and change agent for customer engagement innovation across the Group.
Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation.
But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.
What we offer
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
15+ years in leadership roles driving large-scale customer engagement, contact centers, or transformation programmes.
Proven success in leading multi-market or regional change initiatives in complex environments.
Track record of embedding AI, automation, and digital-led solutions in customer operations.
Deep expertise in financial services, customer journeys, complaint management, and service delivery models.
Strategic thinker with ability to balance vision with operational execution.
Inspirational leader who develops talent, builds resilient teams, and ensures succession.
Future-ready mindset
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
OCBC is the longest established Singapore bank, formed in 1932.
OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker. OCBC and its subsidiaries offer a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services. OCBC’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has more than 570 branches and representative offices in 19 countries and regions. These include about 300 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and over 90 branches and offices in Mainland China, Hong Kong SAR and Macau SAR under OCBC Wing Hang. OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals. OCBC's insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the largest private sector asset management companies in Southeast Asia.
Offices: 65 Chulia St, Singapore, Singapore 049513, SG · 65 Chulia St, Singapore, Singapore 049513, SG
OCBC is the longest established Singapore bank, formed in 1932.
OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker. OCBC and its subsidiaries offer a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services. OCBC’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has more than 570 branches and representative offices in 19 countries and regions. These include about 300 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and over 90 branches and offices in Mainland China, Hong Kong SAR and Macau SAR under OCBC Wing Hang. OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals. OCBC's insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the largest private sector asset management companies in Southeast Asia.
Offices: 65 Chulia St, Singapore, Singapore 049513, SG · 65 Chulia St, Singapore, Singapore 049513, SG
