Cambridge, England, United Kingdom · Hybrid
Nuclera is a venture-backed, founder-driven biotech company headquartered in Cambridge, UK with significant operations in Boston, USA. The company’s mission is to improve human health by making proteins accessible. We ar…
Skills: Customer Service, Customer Operations, CRM, ERP, Salesforce
Billerica, Massachusetts, United States · Hybrid
Nuclera is a venture-backed, founder-driven biotech company headquartered in Cambridge, UK with significant operations in Boston, USA. The company’s mission is to improve human health by making proteins accessible. We ar…
Skills: Customer Service, Customer Operations, CRM, ERP, Salesforce
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Provide high-quality support for customer queries regarding orders, delivery, and quotations while collaborating with cross-functional teams to ensure smooth operations. Assist in improving customer service processes and monitoring KPIs to enhance the overall customer experience.
Requires experience in customer service or operations, preferably within the biotech or life sciences sector, and familiarity with CRM/ERP systems like Salesforce. Candidates should possess strong communication skills and a proactive approach to problem-solving in a fast-paced environment.
Nuclera is a venture-backed, founder-driven biotech company headquartered in Cambridge, UK with significant operations in Boston, USA. The company’s mission is to improve human health by making proteins accessible. We are beginning this mission through the launch of our eProtein Discovery™ platform. eProtein Discovery is a breakthrough protein expression, characterization, and purification technology, consisting of a lab-based benchtop instrument, cloud-based software and proprietary cartridges and consumables. The goal is to enable rapid protein access to life science researchers around the world.
We are seeking a self-motivated Customer Service Specialist to join our Customer Support team. This is a unique opportunity to join the customer support team, supporting our global customer base. Based in our Cambridge office, you’ll play a critical role in delivering high-quality, responsive support to Nuclera customers.
As part of a global team, you will help establish local customer operations and collaborate closely with teams including Logistics, Technical Support, Field Application Scientists, and Sales. Your work will ensure a smooth, efficient experience for customers from order placement through to delivery.
This is an ideal opportunity for someone who thrives in a dynamic, science-driven environment and is passionate about providing excellent service.
This role follows a hybrid working model, with a minimum of 3 days per week in our Cambridge office and up to 2 days working from home.
This Customer Service Specialist role offers the opportunity to make a real impact on our global customer operations. If you’re looking to bring your expertise to a growing, mission-driven team and support cutting-edge science, we’d love to hear from you.
About the role:
What we offer:
In addition to competitive salaries, we offer a range of benefits including:
Bring rapid protein access to your benchtop with eProtein Discovery
Nuclera exists to remove uncertainty from protein science. As the pioneer of multiplex protein screening, we help researchers start with clarity, so ideas move faster to result. We believe access to your protein should be a certainty, not a gamble. eProtein Discovery™ is how we deliver on that promise, but our aim is bigger: to make protein access routine for every lab, accelerate breakthroughs in human health, and empower scientists to spend more time on discovery and less on delay. Our eProtein Discovery™ system combines unique cell free expression systems, novel digital microfluidics, and robust screening data, to create an effortlessly multiplex protein screening solution that empowers you to perform your own protein screening, characterization, and small-scale expression in-house within days — even challenging membrane proteins Founded in 2013 by PhD students at the University of Cambridge, the company now has a presence in Cambridge, UK and Boston, MA employing over 100 employees.
Offices: One Vision Park, Chivers Way, Histon, Cambridge, Cambridgeshire CB24 9LF, GB · 1000 Technology Park Dr, Suite B, Billerica, MA 01821, US
Bring rapid protein access to your benchtop with eProtein Discovery
Nuclera exists to remove uncertainty from protein science. As the pioneer of multiplex protein screening, we help researchers start with clarity, so ideas move faster to result. We believe access to your protein should be a certainty, not a gamble. eProtein Discovery™ is how we deliver on that promise, but our aim is bigger: to make protein access routine for every lab, accelerate breakthroughs in human health, and empower scientists to spend more time on discovery and less on delay. Our eProtein Discovery™ system combines unique cell free expression systems, novel digital microfluidics, and robust screening data, to create an effortlessly multiplex protein screening solution that empowers you to perform your own protein screening, characterization, and small-scale expression in-house within days — even challenging membrane proteins Founded in 2013 by PhD students at the University of Cambridge, the company now has a presence in Cambridge, UK and Boston, MA employing over 100 employees.
Offices: One Vision Park, Chivers Way, Histon, Cambridge, Cambridgeshire CB24 9LF, GB · 1000 Technology Park Dr, Suite B, Billerica, MA 01821, US
