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Jobs at NRS - Northwest River Supplies, Inc. (Now Hiring) — 1 open

NRS - Northwest River Supplies, Inc. logoNRS - Northwest River Supplies, Inc.

Computer Support Technician

Moscow, Idaho, United States · On-site

$20/hr–$25/hr

Mid level

JOB TITLE: Computer Support Technician REPORTS TO: CIO Location: Moscow, ID Remote Eligible: No ABOUT NRS 100% employee-owned NRS is the world’s leading manufacturer of paddlesports gear and apparel with a 50-year legacy…

Skills: Technical Support, Hardware Troubleshooting, Microsoft 365, Epicor Kinetic, Salesforce

NRS - Northwest River Supplies, Inc. logo

Computer Support Technician

NRS - Northwest River Supplies, Inc.

Moscow, Idaho, United States • On-site

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Mid level

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  • $20/hr–$25/hr
  • Full-time
  • Posted 12d ago
  • ~40 hrs/week

Responsibilities

Provide frontline technical support for employees across office, warehouse, and retail environments by troubleshooting hardware and software issues. Manage user accounts, permissions, and the deployment of devices while documenting solutions in the IT ticketing system.

Requirements

Preferably 1-3 years of IT support experience with strong troubleshooting skills for Windows and macOS devices. Must be proficient with Microsoft 365 and possess the physical ability to lift up to 50 lbs.

Full job description

JOB TITLE: Computer Support Technician

REPORTS TO: CIO

Location: Moscow, ID

Remote Eligible: No

ABOUT NRS

100% employee-owned NRS is the world’s leading manufacturer of paddlesports gear and apparel with a 50-year legacy in the outdoor recreation industry. Founded on the idea that business can be more than just a way to make money, we strive to be the kind of company we would want to do business with, and the kind of company we enjoy working for.

ABOUT THE JOB

The Computer Support Technician provides frontline technical support for NRS employees across office, warehouse, retail, and remote work environments. This role helps keep day-to-day operations running by troubleshooting user issues, supporting hardware and applications, managing accounts and access, and documenting solutions.

This position supports a broad range of current NRS systems, including Microsoft 365, Epicor Kinetic, Salesforce, Webex/Cisco phone systems, warehouse and shipping tools, printers, scanners, handheld devices, and other internal applications.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Respond to support requests through the IT ticketing system, phone, chat, and in-person support.
  • Troubleshoot issues with computers, printers, phones, scanners, accounts, permissions, applications, and connectivity.
  • Provision, configure, deploy, and decommission laptops, desktops, Macs, tablets, handheld computers, phones, printers, and peripherals.
  • Create, modify, disable, and remove user accounts and permissions using documented standards.
  • Support common user issues in current NRS systems, including Epicor Kinetic ERP, Epicor Quick Ship, Salesforce, Microsoft 365, Microsoft Entra ID and MFA, Cisco Secure Client VPN, Webex Calling and Webex Contact Center, BarTender, UPS WorldShip, HazShipper, Fax2Mail, and warehouse, shipping, retail, and internal support applications.
  • Document support requests, troubleshooting steps, and resolutions in the IT ticketing system.
  • Create and maintain user guides, knowledge base articles, and internal IT documentation.
  • Escalate complex issues to the appropriate IT team member while helping gather details and track progress.
  • Identify recurring problems and recommend improvements to systems, processes, or training.
  • Support IT projects, hardware refreshes, application rollouts, and process improvements.
  • Follow NRS standards for security, reliability, scalability, and cost.

QUALIFICATIONS & REQUIREMENTS

  • 1–3 years of IT support, help desk, desktop support, or related experience preferred.
  • Strong troubleshooting skills with computers, applications, printers, accounts, and common user issues.
  • Experience supporting Windows devices; macOS experience is helpful.
  • Familiarity with Microsoft 365 tools such as Outlook, Teams, SharePoint, OneDrive, Word, Excel, and PowerPoint.
  • Basic understanding of user accounts, permissions, MFA, networking, Wi-Fi, VPN, and endpoint support.
  • Strong customer-service skills and the ability to communicate clearly with technical and non-technical users.
  • Ability to manage multiple requests, prioritize work, document activity, and follow through on issues.
  • Willingness to learn new systems and work across office, warehouse, retail, and operations environments.

PHYSICAL REQUIREMENTS

  • Must be able to regularly lift and carry weights ranging from 25lbs to 50 lbs, such as servers or battery backups.
  • Requires bending, stooping, crouching, kneeling, and reaching.
  • Ability to sit/stand for long periods of time.

PREFERRED

  • Relevant Experience.
  • Epicor Kinetic or other ERP support.
  • Salesforce or other CRM support.
  • Warehouse, shipping, manufacturing, or retail technology support.
  • Microsoft Entra ID, endpoint management, or security tool experience.
  • Cisco/Webex phone or contact center support.
  • IT ticketing system experience.

Related keywords

Microsoft 365Epicor KineticSalesforceWebexCiscoMicrosoft Entra IDMFAVPNBarTenderUPS WorldShipHazShipperFax2MailERPCRMHelp DeskDesktop Support

About NRS - Northwest River Supplies, Inc.

LinkedInVisit site
Industry
Sporting Goods
Company size
51-200 employees
Founded
1972
Headquarters
Moscow, Idaho
LinkedIn followers
3,903

Employee-owned NRS, Inc. is a leading manufacturer of high-performance inflatable boats and SUP boards, and of rugged, innovative gear for anyone seeking adventure on the water. Born in a college professor’s garage in 1972 as Northwest River Supplies, NRS has become a major force in the outdoor industry, inspiring and equipping countless paddlers and anglers in the U.S. and around the world.

Offices: 1638 S Blaine St, Moscow, Idaho 83843, US

View all jobs at NRS - Northwest River Supplies, Inc.

About NRS - Northwest River Supplies, Inc.

LinkedInVisit site
Industry
Sporting Goods
Company size
51-200 employees
Founded
1972
Headquarters
Moscow, Idaho
LinkedIn followers
3,903

Employee-owned NRS, Inc. is a leading manufacturer of high-performance inflatable boats and SUP boards, and of rugged, innovative gear for anyone seeking adventure on the water. Born in a college professor’s garage in 1972 as Northwest River Supplies, NRS has become a major force in the outdoor industry, inspiring and equipping countless paddlers and anglers in the U.S. and around the world.

Offices: 1638 S Blaine St, Moscow, Idaho 83843, US

View all jobs at NRS - Northwest River Supplies, Inc.

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