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Northland Family Care logoNorthland Family Care

Patient Services Representative

Kansas City, Missouri, United States · On-site

Entry level

Benefits: Health insurance Paid time off 401(k) Vision insurance Dental insurance About the Role: Northland Family Care in Kansas City, MO is looking for a friendly and dedicated Patient Services Representative to be the…

Skills: Patient Scheduling, Insurance Verification, EHR/EMR Systems, Medical Billing, HIPAA Compliance

Northland Family Care logo

Patient Services Representative

Northland Family Care

Kansas City, Missouri, United States • On-site

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Entry level

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  • Full-time
  • high school, associate degree, professional certificate
  • Health Insurance, Paid Time Off, 401(k), Vision Insurance, Dental Insurance
  • Posted 33d ago
  • ~40 hrs/week

Responsibilities

The representative serves as the first point of contact, greeting patients and managing appointments and check-ins. They are also responsible for verifying insurance, collecting payments, and maintaining patient records in compliance with HIPAA.

Requirements

A high school diploma is required, while an associate degree or medical office certification is preferred. Candidates should have at least one year of experience in a healthcare or customer service setting and proficiency with EHR systems.

Full job description

Benefits:
  • Health insurance
  • Paid time off
  • 401(k)
  • Vision insurance
  • Dental insurance
About the Role:
Northland Family Care in Kansas City, MO is looking for a friendly and dedicated Patient Services Representative to be the welcoming face of our practice. This is a fantastic opportunity to make a meaningful impact on patients' healthcare experiences from the moment they walk through our doors.


Responsibilities:
  • Greet and check in patients in a warm, professional manner at the front desk
  • Schedule, confirm, and manage patient appointments using practice management software
  • Verify insurance eligibility and collect co-pays and patient payments
  • Accurately enter and update patient demographic and insurance information in the EHR system
  • Answer and route incoming phone calls, respond to patient inquiries, and relay messages to clinical staff
  • Maintain patient confidentiality and ensure compliance with HIPAA regulations
  • File electronic faxes into the EHR
Requirements:
  • High school diploma or equivalent required; associate degree or medical office certification preferred
  • 1+ year of experience in a medical office, healthcare, or customer service setting
  • Familiarity with EHR/EMR systems and medical billing or insurance verification
  • Strong communication and interpersonal skills with a patient-first attitude
  • Ability to multitask and stay organized in a fast-paced clinical environment
  • Knowledge of HIPAA guidelines and patient privacy standards
  • Proficient in Microsoft Office and general computer skills
About Us:
Northland Family Care is a trusted primary care provider serving the Kansas City, MO community with compassionate, patient-centered healthcare. Our patients love us for our attentive, personalized approach to family medicine, and our team members thrive in a supportive, collaborative workplace culture. Join a team that truly cares — about its patients and about each other.

Related keywords

Patient ServicesHealthcareEHREMRHIPAAMedical BillingInsurance VerificationPrimary CarePatient DemographicsFront DeskMedical OfficePatient-Centered Care

About Northland Family Care

LinkedInVisit site

Commitment to Health and Compassion to Heal

Industry
Medical Practices
Company size
11-50 employees
Founded
1935
Headquarters
Kansas City, Missouri
LinkedIn followers
120

Welcome to Northland Family Care. Our physicians and other trained health professionals are committed to your health and will provide you expert healthcare advice in a trusted relationship you can rely on. Northland Family Care is recognized as a Level 3 Patient Centered Medical Home by the National Committee for Quality Assurance (NCQA). We are focused on providing you the most up-to-date knowledge of evidenced-based practice guidelines, while continuing to emphasize compassionate medicine. As your medical home, we will build a relationship in which we know you, your family situation, your medical history and your health issues to make sure you get the care you need when you need it.

Offices: 9151 NE 81st Terrace, Suite 100, Kansas City, Missouri 64158, US

mHealthHealth CareClinical TrialsPersonal Health
View all jobs at Northland Family Care

About Northland Family Care

LinkedInVisit site

Commitment to Health and Compassion to Heal

Industry
Medical Practices
Company size
11-50 employees
Founded
1935
Headquarters
Kansas City, Missouri
LinkedIn followers
120

Welcome to Northland Family Care. Our physicians and other trained health professionals are committed to your health and will provide you expert healthcare advice in a trusted relationship you can rely on. Northland Family Care is recognized as a Level 3 Patient Centered Medical Home by the National Committee for Quality Assurance (NCQA). We are focused on providing you the most up-to-date knowledge of evidenced-based practice guidelines, while continuing to emphasize compassionate medicine. As your medical home, we will build a relationship in which we know you, your family situation, your medical history and your health issues to make sure you get the care you need when you need it.

Offices: 9151 NE 81st Terrace, Suite 100, Kansas City, Missouri 64158, US

mHealthHealth CareClinical TrialsPersonal Health
View all jobs at Northland Family Care

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