[\]formal is a software consulting and implementation company helping customers successfully implement and use our partner’s Platform. You’ll serve as a trusted advisor, guiding clients through the entire Gong AI impleme…
Skills: RevOps, Gong AI, Professional Services, Change Management, Project Management
[\]formal is a software consulting and implementation company helping customers successfully implement and use our partner’s Platform. You’ll serve as a trusted advisor, guiding clients through the entire Gong AI impleme…
[\]formal is an AI transformation partner dedicated to turning technology promises into real, measurable business benefits. By blending partner technology vendor top-tier AI engineering with our thoughtful approach to st…
Skills: B2B Sales, Ecosystem Co-Selling, AI SaaS Literacy, Enterprise Deal Management, Relationship Building
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Full-time
Posted 15d ago
~40 hrs/week
Responsibilities
Guide clients through the Gong AI implementation process from initial setup to long-term adoption. Conduct discovery workshops and collaborate with technical teams to integrate the platform with existing systems.
Requirements
Requires over 6 years of consulting experience in customer-facing professional services with a strong background in SaaS and CRM systems. Candidates should possess a deep understanding of RevOps functions and excellent communication skills.
Full job description
[\]formal is a software consulting and implementation company helping customers successfully implement and use our partner’s Platform. You’ll serve as a trusted advisor, guiding clients through the entire Gong AI implementation process—from initial setup to long-term adoption. We bring our partner’s leading AI technology to our clients based on our principle: a friendly, straightforward, and honest approach that efficiently achieves results.
What You'll Be Doing
Provide an exceptional implementation experience, ensuring customers quickly realize the value of the Platform.
Run discovery workshops to identify business needs and recommend elegant solutions.
Manage and prioritize multiple customer engagements simultaneously.
Consult on change management strategies to drive and sustain platform adoption.
Communicate project status, risks, and mitigation plans to key stakeholders, including executives.
Become an expert on the entire product line, including APIs and third-party apps.
Collaborate with customer technical and security teams to deploy the solution and integrate it with their systems.
Partner with our Sales and Customer Success teams to ensure a seamless transition for new customers.
Conduct meetings both on-site and remotely, following our professional services methodology.
Contribute to internal initiatives that help our team and organization grow.
What You Bring
6+ years of consulting experience, ideally in a customer-facing professional services role.
A proven ability to build trust and strong relationships with customers.
Experience with SaaS and/or enterprise software.
An understanding of RevOps and revenue functions, such as forecasting, prospecting, and pipeline management, is a significant advantage.
Knowledge of project management essentials (scope, schedule, and budget).
Strong experience with CRM systems like Salesforce.com, HubSpot, or Dynamics.
The ability to work with various customer operations and technical teams.
A track record of influencing change within customer organizations.
Excellent communication, interpersonal, and writing skills.
An eagerness to thrive in a fast-paced environment.
Willingness to travel as needed.
[\]formal ensures equal employment opportunities for all employees and job applicants without consideration of race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.
Related keywords
Gong AIRevOpsSaaSEnterprise SoftwareSalesforceHubspotDynamicsCRMProfessional ServicesImplementationChange ManagementAPIPipeline ManagementForecastingProspectingProject Management
At nformal, we believe in honesty, transparency, positive spirit, admitting to mistakes & healthy give-and-takes. We live for the strongest digital experiences, not go-lives celebrations.
nformal thinking 101: yes, we’d love to help, your ideas are strong, let us bring our best game to the table and together, we’ll find a way to make them happen, without the unnecessary lingo, endless acronyms and weekly reports.
We are a crew of consulting veterans, obsessed with customer success, always looking at the future of digital business.
We love cutting-edge work, but we also realize sometimes what’s necessary isn’t always shiny. So, whether you are expanding your footprint or needing to migrate to the cloud, we are here to get you there.
We approach projects like road trips, shared with our customers: we look at the destination, plan the trip and figure out the best way to get there, together.
Welcome to the nformal way.
Offices: Montreal, Quebec, CA
CommerceCustomer ExperienceTalent AcquisitionTalent ManagementConsultingImplementationEightfold.AISAPand SAP CXInformation Technology
At nformal, we believe in honesty, transparency, positive spirit, admitting to mistakes & healthy give-and-takes. We live for the strongest digital experiences, not go-lives celebrations.
nformal thinking 101: yes, we’d love to help, your ideas are strong, let us bring our best game to the table and together, we’ll find a way to make them happen, without the unnecessary lingo, endless acronyms and weekly reports.
We are a crew of consulting veterans, obsessed with customer success, always looking at the future of digital business.
We love cutting-edge work, but we also realize sometimes what’s necessary isn’t always shiny. So, whether you are expanding your footprint or needing to migrate to the cloud, we are here to get you there.
We approach projects like road trips, shared with our customers: we look at the destination, plan the trip and figure out the best way to get there, together.
Welcome to the nformal way.
Offices: Montreal, Quebec, CA
CommerceCustomer ExperienceTalent AcquisitionTalent ManagementConsultingImplementationEightfold.AISAPand SAP CXInformation Technology