Overview Edgewater Federal Solutions is seeking a Builds Deployment Technician to support a major national laboratory. The responsibility of a Builds Deployment Technician is to provide support to monitor, install and pe…
Skills: PC Operations, Hardware Installation, Network Settings, Operating Systems, MS Office
Overview Edgewater Federal Solutions is seeking a Senior DevOps Engineer to support a major national laboratory. The successful candidate will support the Systems Design and Architecture Department design and develop hig…
Overview Edgewater Federal Solutions is seeking a Senior DevOps Engineer to support a major national laboratory. The successful candidate will support the Systems Design and Architecture Department design and develop hig…
Overview Edgewater Federal Solutions is seeking a Senior DevOps Engineer to support a major national laboratory. The successful candidate will support the Systems Design and Architecture Department design and develop hig…
Overview Edgewater Federal Solutions is seeking a Senior DevOps Engineer to support a major national laboratory. The successful candidate will support the Systems Design and Architecture Department design and develop hig…
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Senior Cybersecurity Specialist (ISSO and Assessor)
Montgomery County, Maryland, United States · Hybrid
$140k–$170k/yr
Senior+
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Montgomery County, Maryland, United States · Remote OK
$110k–$130k/yr
Senior
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Full-time
high school, associate degree, bachelor degree
Posted 1d ago
Apply by Jun 26
~40 hrs/week
Responsibilities
The technician is responsible for monitoring, installing, and maintaining personal computers, laptops, software, and networks. They will handle service requests, perform system upgrades, and document deployment processes in a ticket tracking system.
Requirements
Requires a high school diploma and at least one year of related experience, with the ability to obtain a U.S. Department of Energy clearance. Candidates must possess working knowledge of PC hardware, network settings, and have customer help desk experience.
Full job description
Overview
Edgewater Federal Solutions is seeking a Builds Deployment Technician to support a major national laboratory.
The responsibility of a Builds Deployment Technician is to provide support to monitor, install and perform maintenance on personal computers, laptop computers, software, and networks. Provide support in responding to system user requests for assistance. Provide support to install and provide basic support for approved PC software; perform upgrades to all computer platforms, train office staff on computers, maintain logs and inventory of equipment repairs, assist in administering all computer platforms as directed and assist in resolving any operations problems.
Responsibilities
Will provide prompt initial response to all assigned service requests, ensuring the standard performance requirement is met or exceeded.
Will ensure the builds Deployment process is followed for every deployment.
All documentation for the build deployment is filled out appropriately.
Will provide the supervisor &/or customer with regular communication regarding status of deployment, notification when deployments are complete and appropriate advice & techniques regarding their new computer.
Will appropriately document all required information into the ticket tracking system, if necessary.
Will ensure that the system is appropriately secured (case is locked, system password protected, etc.).
Will escalate the service request to the appropriate IT support for resolution if problem cannot be handled within provided time constraints.
Will meet required productivity expectations, including team-based metrics.
Will meet all performance service level targets.
Qualifications
HS Diploma and a minimum 1 year, or more, of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties.
Related experience may be substituted for relevant education and vice versa.
Ability to obtain & maintain a U.S. Dept. of Energy Clearance
U.S. Citizenship is required.
Required Skills:
Must have a working knowledge of PC operations which include hardware, network settings, operating system, & MS Office applications.
6 months of customer help desk experience
Intermediate to expert virtual desk expertise (related to equipment connectivity for computing customer). Ability to type 35 WPM
Desired Skills:
Experience in the current customer environment
Associates Degree or bachelor’s degree in information technology, or related discipline.
Experience with ServiceNow.
Experience with KCS methodology.
Any additional requirements determined by the Service Manager.
Ability to type 50+ WPM
About Us:
Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.
It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.
Related keywords
PC OperationsHardwareNetwork SettingsOperating SystemMS OfficeHelp DeskVirtual DeskServiceNowKCS MethodologyU.S. Dept. of Energy ClearanceBuilds DeploymentIT SupportTicket Tracking SystemInformation Technology
Edgewater Federal Solutions was founded in 2002 with the mission of being the best IT consulting company possible for our government clients, our contracting partners and our employees. We give you the opportunity to achieve contracting compliance without sacrificing quality.
Our business has grown steadily, supporting several federal organizations across the U.S. Our success is based on deep institutional knowledge of such entities as the Department of Energy and our unparalleled team of experts in every aspect of the IT life cycle, from program/project management to system/network operations to cyber security. It is this team that inspired the Edgewater slogan, “Our People ... Your Edge.”
The majority of our employees currently have or have previously held a top secret clearance, and many have advanced degrees and certifications in their specialties. Whether a CIO needs to implement a major system integration or a cabinet-level agency wants policy support and governance, Edgewater brings in the optimal combination of talent and knowledge for maximum efficiency and effectiveness.
How do we attract such highly qualified people to our team? By offering compensation that matches or exceeds others in the industry. This, along with Edgewater's stability and extensive experience within government, fosters a sense of confidence, commitment and loyalty in our employees. Our corporate culture breeds success, which in turn engenders your success.
Offices: 5280 Corporate Dr, Suite C130, Frederick, Maryland 21703, US · 6605 Uptown Blvd NE, Suite 140, Albuquerque, New Mexico 87110, US · 850 W Quinn Rd, Suite C, Pocatello, Idaho 83202, US · 11911 Freedom Dr, 9th Floor, Reston, Virginia 20190, US
Information Technology SolutionsEnterprise Systems Engineering & OperationsProgram/Project Management SupportCyber SecurityFederal Government ContractingRecords Managementand Application DevelopmentInformation TechnologyInformation ServicesProfessional Services
Edgewater Federal Solutions was founded in 2002 with the mission of being the best IT consulting company possible for our government clients, our contracting partners and our employees. We give you the opportunity to achieve contracting compliance without sacrificing quality.
Our business has grown steadily, supporting several federal organizations across the U.S. Our success is based on deep institutional knowledge of such entities as the Department of Energy and our unparalleled team of experts in every aspect of the IT life cycle, from program/project management to system/network operations to cyber security. It is this team that inspired the Edgewater slogan, “Our People ... Your Edge.”
The majority of our employees currently have or have previously held a top secret clearance, and many have advanced degrees and certifications in their specialties. Whether a CIO needs to implement a major system integration or a cabinet-level agency wants policy support and governance, Edgewater brings in the optimal combination of talent and knowledge for maximum efficiency and effectiveness.
How do we attract such highly qualified people to our team? By offering compensation that matches or exceeds others in the industry. This, along with Edgewater's stability and extensive experience within government, fosters a sense of confidence, commitment and loyalty in our employees. Our corporate culture breeds success, which in turn engenders your success.
Offices: 5280 Corporate Dr, Suite C130, Frederick, Maryland 21703, US · 6605 Uptown Blvd NE, Suite 140, Albuquerque, New Mexico 87110, US · 850 W Quinn Rd, Suite C, Pocatello, Idaho 83202, US · 11911 Freedom Dr, 9th Floor, Reston, Virginia 20190, US
Information Technology SolutionsEnterprise Systems Engineering & OperationsProgram/Project Management SupportCyber SecurityFederal Government ContractingRecords Managementand Application DevelopmentInformation TechnologyInformation ServicesProfessional Services