Bilingual Patient Intake Coordinator (English/Spanish)

Why NexGen?

Position Summary

What You'll Do

• Answer high-volume inbound calls on our New Patient Hotline with professionalism, empathy, and efficiency.
• Respond promptly to new patient referrals, attorney referrals, web inquiries, and text messages.
• Collect patient demographics, accident details, insurance information, attorney information, and required documentation.
• Schedule new patient appointments across multiple providers and clinic locations.
• Coordinate medical records and communicate with referral sources to obtain missing information.
• Maintain accurate documentation in our EMR and CRM systems.
• Keep referral sources informed of scheduling updates and appointment outcomes.
• Identify and resolve scheduling issues proactively before they become problems.
• Work collaboratively with Front Desk, Medical Assistants, Case Management, and providers to create a seamless patient experience.
• Protect patient privacy and maintain HIPAA compliance at all times.

What We're Looking For

• Has an owner mindset and takes pride in delivering exceptional work.
• Moves with urgency while maintaining accuracy.
• Enjoys solving problems instead of waiting for someone else to fix them.
• Communicates confidently and professionally with patients, attorneys, and teammates.
• Stays organized while managing multiple priorities.
• Maintains a positive attitude during busy days.
• Welcomes feedback and is always looking to improve.
• Loves being part of a team that wins together.

Qualifications

• 1–2+ years of experience in medical front office, patient access, intake, scheduling, referral coordination, or healthcare call center.
• Personal injury experience strongly preferred.
• Experience with attorney communication, Letters of Protection (LOPs), or workers' compensation is a plus.
• Comfortable handling a high volume of inbound and outbound calls.
• Strong computer skills with EMR/PM systems, Microsoft Outlook, and accurate data entry.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Reliable, dependable, and accountable.
• Bilingual (English/Spanish) strongly preferred.

What We Offer

• Competitive salary
• Comprehensive benefits package
• Paid Time Off (PTO)
• Paid holidays
• Healthcare reimbursement stipend
• Company-sponsored 401(k)
• Career growth and advancement opportunities
• Ongoing training and professional development
• A positive, supportive, and high-performing team culture

Why You'll Love Working Here