Barcelona, Catalonia, Spain · Hybrid
Are you passionate about e-commerce and driven to provide exceptional products and services to customers worldwide? Look no further! NETENDERS is currently seeking a highly motivated Customer Service Representative fluen…
Skills: Customer Service, Italian Fluency, English Proficiency, Spanish Proficiency, Phone Communication
Barcelona, Catalonia, Spain · Hybrid
Are you passionate about sales, e-commerce, and building strong client relationships? Do you enjoy opening new business opportunities and working in a fast-paced international environment? Then this role could be the per…
Skills: Outbound Sales, Business Development, Cold Calling, Email Outreach, LinkedIn Networking
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Provide high-quality customer support via email and phone, advising clients on products and the sales process. Manage logistics, delivery issues, and after-sales service while maintaining the company's online reputation.
Requires extensive experience in phone and email customer service with native or fluent Italian and professional English and Spanish. Candidates must be confident on the phone and capable of handling high communication volumes.
Are you passionate about e-commerce and driven to provide exceptional products and services to customers worldwide? Look no further! NETENDERS is currently seeking a highly motivated Customer Service Representative fluent/native in Italian to join our dynamic team.
If you thrive in diverse cultural environments and are seeking an exciting opportunity for professional growth, this position is perfect for you. Join our pioneering and rapidly growing international company, the worldwide marketplace leader in Wholesale Blank Apparel.
Your area of focus:
Provide good service through the online platform via email and phone.
Advise customers on the sales process and products.
Manage logistical and delivery issues.
Provide an after-sales service.
Be the voice of our customer and escalade their feedback.
Take ownership of the customer service excellence and the company's reputation (good reviews on different platforms such as Google, Facebook and Trustpilot).
To excel in this role, you should have:
Extensive experience in Customer Service over the phone & mail.
Excellent communication and interpersonal skills.
Perfect writing & oral skills in Italian. Professional level of English and Spanish (language tests will be realized).
Another European language would be a plus.
Ability to handle high volume emails communication and incoming calls.
Confidence on the phone and sales orientated.
The benefits at Netenders:
💰 Competitive salary and uncapped bonus system
💼 Flexible start and finish times
🌴 23 holiday days per calendar year & 1 extra day on your birthday
🏡 16 days of home office per quarter
🍽️ Ticket restaurant for your daily meal
🩺 Health insurance
🏋️♀️Exclusive access to our gym program for employees
🍩 Brunch every Friday!
🍻 Quarterly team buildings / afterwork
🏢 Nice office in the center of Barcelona
🐶 Pet-friendly office
We are dedicated to fostering a culture of care, proactivity, inclusivity, and excellence. With us, you will find opportunities for professional growth and development, enabling you to flourish in a supportive and dynamic workplace.
If you are passionate, hard-working, and want to join a company in full expansion, apply today and help us shape the future of wholesale apparel.
Netenders is a global distributor of fashion brands, specializing in blank and custom apparel for B2B and B2C.
At Netenders we believe in helping businesses of all sizes move forward. Through our brands: Wordans, Needen, and N-Textil, we supply a wide selection of goods at affordable, scaled prices. We accept orders large and small, and offer significant discounts for bulk orders. We work with wholesalers and retailers of clothing, accessories, and promotional products, helping them shape their image through quality blank apparel and customization services. We currently operate in 22 countries, and treat all our customers with care. An inclusive, ambitious company, we believe in creating practical solutions through collaboration. Our customers choose us because we deliver, no matter the obstacles. With a people-centric approach, we know we can provide an unparalleled customer experience, and create affordable marketplaces for all.
Offices: Via Laietana, 2, Barcelona, Catalonia 08003, ES
Netenders is a global distributor of fashion brands, specializing in blank and custom apparel for B2B and B2C.
At Netenders we believe in helping businesses of all sizes move forward. Through our brands: Wordans, Needen, and N-Textil, we supply a wide selection of goods at affordable, scaled prices. We accept orders large and small, and offer significant discounts for bulk orders. We work with wholesalers and retailers of clothing, accessories, and promotional products, helping them shape their image through quality blank apparel and customization services. We currently operate in 22 countries, and treat all our customers with care. An inclusive, ambitious company, we believe in creating practical solutions through collaboration. Our customers choose us because we deliver, no matter the obstacles. With a people-centric approach, we know we can provide an unparalleled customer experience, and create affordable marketplaces for all.
Offices: Via Laietana, 2, Barcelona, Catalonia 08003, ES
