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Jobs at Mizkan Euro Ltd (Now Hiring) — 2 open

Mizkan Euro Ltd logoMizkan Euro Ltd

Customer Service & Logistics Coordinator

London, England, United Kingdom · Hybrid

Entry level

Customer Service & Logistics Co-ordinator (UK Market) Chiswick (Hybrid) Things move quickly here and that’s exactly how you like to work! Orders coming in, deliveries to track, queries to resolve and customers rely…

Skills: Customer Service, Logistics Coordination, Supply Chain Management, Order Processing, Stock Management

Mizkan Euro Ltd logoMizkan Euro Ltd

Social & Content Marketing Manager

London, England, United Kingdom · Hybrid

Senior

Digital Marketing Manager (12-Month FTC) Chiswick, London (Hybrid) Fixed-term (Maternity Cover) About the Role This is not your typical marketing role. We’re looking for someone who thrives in a fast-paced, multi-b…

Skills: Project Management, People Management, Stakeholder Management, Brand Strategy, Content Marketing

Mizkan Euro Ltd logo

Customer Service & Logistics Coordinator

Mizkan Euro Ltd

London, England, United Kingdom • Hybrid

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Entry level

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  • Full-time
  • Posted 4d ago
  • ~40 hrs/week

Responsibilities

The role focuses on managing the UK supply chain experience by processing sales orders and resolving delivery queries. It involves coordinating with 3PL partners and internal teams to maintain service performance and accurate reporting.

Requirements

Candidates should have 1-2 years of experience in customer service or supply chain, preferably within the FMCG sector. Proficiency in Excel and strong communication skills are required to handle a fast-paced environment.

Full job description

Customer Service & Logistics Co-ordinator (UK Market)

Chiswick (Hybrid)

Things move quickly here and that’s exactly how you like to work!
Orders coming in, deliveries to track, queries to resolve and customers relying on you to keep everything running smoothly.

If you enjoy variety, solving problems on the go and being at the centre of the action, this is a role where you’ll thrive.

The role

You’ll be at the centre of the UK supply chain experience, keeping customers informed, systems accurate and service performance moving in the right direction.

This is a customer service-first role with strong logistics exposure. You’ll be hands-on with:

  • Processing UK sales and sample orders, rebooking’s, and delivery queries
  • Managing stock shortages: applying reason codes, digging into root cause and communicating clearly with customers
  • Keeping on top of claims and returns: trackers, pending reports, stock loss reporting with key partners
  • Weekly service performance reporting (month-to-date/year-to-date) used for KPI packs and leadership visibility
  • Liaising with our 3PL partner and internal teams to resolve delivery issues quickly
  • End-of-month checks to ensure data is accurate and reporting is rock solid

You’ll work closely across the business, with Sales, Planning, Sites, IT, Finance, Quality, Marketing and our 3PL partners, helping to spot service issues early and keep communication crisp.

Who you’ll be

We’re looking for someone who is:

  • Proactive: you don’t wait to be asked, you spot it and sort it
  • Inquisitive: you want to know why a shortage happened, not just that it did
  • Detail-driven: you care about clean trackers, accurate codes, and reliable reporting
  • Confident: especially when you need to challenge, escalate, or push for answers
  • A team player: willing to chip in, cover colleagues, and keep things moving

If you’ve worked in customer service, supply chain, logistics, or FMCG, you’ll feel at home, but we’re also open to transferable experience from other fast-paced environments if you’ve dealt with stock, customers, and deadlines.

What you’ll bring

  • 1–2 years’ experience in customer service / supply chain (ideally FMCG, but not essential)
  • Strong communication, written and verbal, with confidence to challenge appropriately
  • Comfortable with Excel (you don’t need to be a wizard, but pivots / v-lookups are a bonus)
  • A calm head, organised approach, and the ability to prioritise in a busy inbox world 

Why join us?

Because you’ll learn how supply chain really works and you’ll do it in a supportive team where people genuinely help each other.

You’ll gain exposure across customer service, logistics, planning, performance reporting, and continuous improvement, with clear routes to develop into areas like customer service supervision, inventory/stock roles, inventory control, or planning.

Related keywords

FMCGSupply ChainLogistics3PLKPIsExcelV-lookupsPivot TablesOrder ProcessingStock ShortagesReturns ManagementService PerformanceInventory ControlUK Market

About Mizkan Euro Ltd

LinkedInVisit site

Bringing Flavour to Life

Industry
Food and Beverage Manufacturing
Company size
201-500 employees
LinkedIn followers
8,694

Mizkan Euro Ltd, is the European subsidiary of Mizkan Group, a family-owned, Japanese business started in 1804, which is the number one sushi seasoning supplier in the world. Headed by Kazuhide Nakano, Mizkan Group is a global business with over 3,700 employees world-wide and nearly 220 years’ experience in producing high quality food products. The symbol and slogan of the Mizkan Group is inspired by the global company slogan of “bringing flavour to life”. The symbol, based on the Matazaemon Nakano family crest, shows three bars representing flavour, tang and aroma, while the circle represents the perfect balance of these characteristics in each of the condiments. The Mizkan name and corporate logo reflect the proud heritage and tradition borne out of nearly 220 years of ownership and market leadership of the categories in which it competes. The Company operates under Two Principles – ‘Offer the Customers Only the Finest Products’ and ‘Continuously Challenge the Status Quo’. These principles allow Mizkan Group to improve quality and lead continuous innovation whilst pursuing consistent business growth based on ‘Customer comes first’ motto. With headquarters in West London and manufacturing sites in Middleton, Greater Manchester and Bury St Edmunds, Mizkan Euro Ltd, with its turnover of c.£100m and over 400 employees, is still relatively new to the UK market but pushing towards bigger and bolder horizons whilst staying true to its Mizkan style management and governance which are core to its values and culture. The Company has continued its worldwide trend in producing high quality food products by adding a number of iconic brands, namely Sarson’s vinegar (2012), Haywards Pickled Vegetables (2012) and Branston pickles, relishes and chutneys (2013). These brands form a portfolio, alongside a number of market leading Japanese sushi seasonings and more recently, OSU, apple cider drinking vinegar (2020).

Offices: London, GB

Snack FoodFood and BeverageManufacturing
View all jobs at Mizkan Euro Ltd

About Mizkan Euro Ltd

LinkedInVisit site

Bringing Flavour to Life

Industry
Food and Beverage Manufacturing
Company size
201-500 employees
LinkedIn followers
8,694

Mizkan Euro Ltd, is the European subsidiary of Mizkan Group, a family-owned, Japanese business started in 1804, which is the number one sushi seasoning supplier in the world. Headed by Kazuhide Nakano, Mizkan Group is a global business with over 3,700 employees world-wide and nearly 220 years’ experience in producing high quality food products. The symbol and slogan of the Mizkan Group is inspired by the global company slogan of “bringing flavour to life”. The symbol, based on the Matazaemon Nakano family crest, shows three bars representing flavour, tang and aroma, while the circle represents the perfect balance of these characteristics in each of the condiments. The Mizkan name and corporate logo reflect the proud heritage and tradition borne out of nearly 220 years of ownership and market leadership of the categories in which it competes. The Company operates under Two Principles – ‘Offer the Customers Only the Finest Products’ and ‘Continuously Challenge the Status Quo’. These principles allow Mizkan Group to improve quality and lead continuous innovation whilst pursuing consistent business growth based on ‘Customer comes first’ motto. With headquarters in West London and manufacturing sites in Middleton, Greater Manchester and Bury St Edmunds, Mizkan Euro Ltd, with its turnover of c.£100m and over 400 employees, is still relatively new to the UK market but pushing towards bigger and bolder horizons whilst staying true to its Mizkan style management and governance which are core to its values and culture. The Company has continued its worldwide trend in producing high quality food products by adding a number of iconic brands, namely Sarson’s vinegar (2012), Haywards Pickled Vegetables (2012) and Branston pickles, relishes and chutneys (2013). These brands form a portfolio, alongside a number of market leading Japanese sushi seasonings and more recently, OSU, apple cider drinking vinegar (2020).

Offices: London, GB

Snack FoodFood and BeverageManufacturing
View all jobs at Mizkan Euro Ltd

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