Irvine, California, United States · On-site
Job Summary The Shift Leader plays a key role in assisting the Store Manager with daily store operations, training associates, and ensuring exceptional customer service. This role contributes to achieving business KPIs, …
Skills: Leadership, Interpersonal Skills, Conflict Resolution, Multitasking, Retail Operations
Irvine, California, United States · On-site
Job Summary The Sales Associate is at the heart of delivering outstanding customer experience, consistently providing exceptional service that exceeds expectations. By engaging with customers, identifying their needs, of…
Skills: Customer Service, Sales, Point-of-Sale Systems, Visual Merchandising, Inventory Management
Emeryville, California, United States · On-site
Job Summary The Sales Associate is at the heart of delivering outstanding customer experience, consistently providing exceptional service that exceeds expectations. By engaging with customers, identifying their needs, of…
Skills: Customer Service, Sales, Point-of-Sale Systems, Visual Merchandising, Inventory Management
Frisco, Texas, United States · On-site
$13/hr–$22/hr
Job Summary The Shift Leader plays a key role in assisting the Store Manager with daily store operations, training associates, and ensuring exceptional customer service. This role contributes to achieving business KPIs, …
Skills: Leadership, Interpersonal Skills, Conflict Resolution, Multitasking, Retail Operations
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The Shift Leader assists the Store Manager in daily operations, including training associates and ensuring exceptional customer service. Key duties include managing cash, overseeing store appearance, and driving sales to meet business KPIs.
Candidates should have a high school diploma or equivalent and at least one year of experience as a keyholder or supervisor in retail. Strong leadership skills and the ability to multitask in a fast-paced environment are required.
The Shift Leader plays a key role in assisting the Store Manager with daily store operations, training associates, and ensuring exceptional customer service. This role contributes to achieving business KPIs, upholding store standards, and assisting with various operational tasks, including cashiering, opening and closing, merchandising, customer engagement, cash management, store upkeep, and shipment processing. Additionally, the Shift Leader will actively promote the store’s membership program to foster customer loyalty. By fostering a positive and energetic environment, the Shift Leader helps ensure that Life is for Fun for both the team and customers, creating a dynamic and enjoyable atmosphere that drives success and delivers memorable experiences.
Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
Be empowered to resolve customer concerns professionally and escalate issues to Store Manager when necessary.
Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
Process sales transactions accurately and efficiently using point-of-sale systems.
Participate in store promotions and sales events to support overall business objectives.
Life is for fun!
MINISO is a globally recognized retail brand, offering high-quality, affordable products with innovative designs. Since entering the U.S. market in 2017, we have continued to expand, fostering a dynamic, customer-focused culture. As we grow, we are looking for passionate individuals who thrive in a team-oriented environment, embrace creativity, and are committed to delivering an exceptional shopping experience. If you're ready to be part of a brand that values innovation and teamwork, join us on our journey!
Offices: 1050 Lakes Dr, 110, West Covina, California 91790, US
Life is for fun!
MINISO is a globally recognized retail brand, offering high-quality, affordable products with innovative designs. Since entering the U.S. market in 2017, we have continued to expand, fostering a dynamic, customer-focused culture. As we grow, we are looking for passionate individuals who thrive in a team-oriented environment, embrace creativity, and are committed to delivering an exceptional shopping experience. If you're ready to be part of a brand that values innovation and teamwork, join us on our journey!
Offices: 1050 Lakes Dr, 110, West Covina, California 91790, US
