Leeds, England, United Kingdom · Hybrid
Methods Business and Digital Technology Limited Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in…
Skills: Analytical skills, Problem-solving, Communication skills, Technical support, Incident management
Manchester, England, United Kingdom · Hybrid
Methods Business and Digital Technology Limited Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in…
Skills: Analytical skills, Problem-solving, Communication skills, Customer service, Server patching
London, England, United Kingdom · Hybrid
Methods Business and Digital Technology Limited Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in…
Skills: Analytical skills, Problem-solving, Communication skills, Technical support, Server patching
London, England, United Kingdom · Hybrid
Methods is an established £100m Digital Transformation company, part of the Alten Group, which over the last 34 years has provided innovative business and digital technology services. We have over 50 active clients many …
Skills: IT support, Helpdesk, Case management, Salesforce, Windows
Glasgow, Scotland, United Kingdom · Hybrid
We are seeking a Senior Data Engineer with strong SQL and Java expertise to design and deliver scalable data solutions. In this role, you will leverage Java's robustness and Scala's functional data-processing power to bu…
Skills: Java, SQL, Data engineering, ETL/ELT pipelines, Data modelling
Newcastle upon Tyne, England, United Kingdom · Hybrid
About us Our mission is to improve and safeguard public services. We apply digital tools and ways of working to ensure our public services are centred around citizens and communities. We partner with central and local go…
Skills: Product Management, Product Strategy, Stakeholder Management, User Research, Data Analysis
Manchester, England, United Kingdom · Hybrid
About us Our mission is to improve and safeguard public services. We apply digital tools and ways of working to ensure our public services are centred around citizens and communities. We partner with central and local go…
Skills: Product Management, Product Strategy, Stakeholder Management, User Research, Data Analysis
London, England, United Kingdom · Hybrid
User Researcher Methods Business and Digital Technology Limited Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public se…
Skills: User research, Usability testing, User-centered design, Agile, Stakeholder management
Sheffield, England, United Kingdom · Hybrid
User Researcher Methods Business and Digital Technology Limited Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public se…
Skills: User research, User centered design, Usability testing, Interviewing, Surveys
Birmingham, England, United Kingdom · Hybrid
User Researcher Methods Business and Digital Technology Limited Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public se…
Skills: User research, User centered design, Usability testing, Interviewing, Surveys
Manchester, England, United Kingdom · Hybrid
User Researcher Methods Business and Digital Technology Limited Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public se…
Skills: User research, User centered design, Usability testing, Interviewing, Surveys
Glasgow, Scotland, United Kingdom · Hybrid
About the Role We are seeking an experienced Senior Java / SQL Developer to join our growing engineering team. The successful candidate will be responsible for designing, developing, and supporting enterprise-grade appli…
Skills: Java, SQL, Spring Boot, Spring Cloud, Hibernate
Stevenage, England, United Kingdom · Hybrid
Methods Business and Digital Technology Limited Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in…
Skills: Infrastructure Architecture, Compute, Vmware, Physical Infrastructure, Storage
London, England, United Kingdom · Hybrid
Since our establishment in 1990, Methods has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Our mission is to improve and safeguard public…
Skills: Microsoft 365 Architecture, SharePoint Online, Microsoft Teams, Microsoft Purview, EDRMS
London, England, United Kingdom · Hybrid
We are looking for a Mid-Level Java / .NET Developer with strong Azure experience to contribute to the delivery of digital services for the public sector. You'll work as part of a collaborative team building solutions th…
Skills: Java, .NET 8/Core, C#, Azure, RESTful API
London, England, United Kingdom · Hybrid
3rd Line Back End Developer Methods Business and Digital Technology Limited Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way t…
Skills: Java, RESTful APIs, Microservices, Postgres/SQL, Active MQ
London, England, United Kingdom · Hybrid
Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-ba…
Skills: Azure, Microsoft Technologies, Technical Design, Deployment, Communication Skills
London, England, United Kingdom · On-site
Methods are recruiting for a Front of House Coordinator to join us in our Headquarter London Office. We are looking for immediately available candidates. Reporting to Office Manager Working hours: 40 hrs + 1-hour lunch b…
Skills: Interpersonal Communication, Microsoft Word, Microsoft Excel, General Technology Skills, Organizational Skills
Bristol, England, United Kingdom · Hybrid
$80k–$120k/yr
About Methods: Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 year…
Skills: Data Governance, Information Management, Master Data Management, Data Quality, Metadata Management
Sheffield, England, United Kingdom · Hybrid
$80k–$120k/yr
About Methods: Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 year…
Skills: Data Governance, Information Management, Master Data Management, Data Quality, Metadata Management
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The Service Desk Analyst is responsible for the reactive and proactive resolution of information system problems, including incident classification and documentation. They also coordinate timely responses to support queries and maintain accurate records of customer interactions.
Candidates must possess strong analytical and problem-solving skills with a broad knowledge of server and desktop operating systems, networks, and Microsoft cloud offerings. Excellent communication skills and the ability to work flexibly, including out-of-hours when necessary, are essential.
Methods Business and Digital Technology Limited
Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future.
Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet.
We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.
Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio.
Methods was acquired by the Alten Group in early 2022.
The Service Desk Analyst is there to achieve the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritisation and initiation of action, documentation of root causes and implementation of remedies to prevent future incidents.
They also process and coordinate appropriate and timely responses to incident reports, including the channelling of requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress towards service restoration.
Accountabilities:
· Timely answering of support queries from multiple channels
· Promptly escalating issues to the relevant party to ensure progression
· Communicate relevant updates in daily ‘stand ups’ and as requested
· Share knowledge with team members
Responsibilities:
· Provide consistent high-quality support to internal and external customers, taking ownership of user problems and proactively dealing with any issues preventing resolution.
· Maintain awareness of all relevant Service Level Agreements
· Deliver a high standard of customer service for all support queries
· Maintain accurate records of customer interactions, capturing sufficiently detailed information from customers.
· Undertake server patching in line with agreed processes.
· Update records of customer environments to reflect actions taken
· Respond in a timely manner to proactive monitoring alerts to meet contractual Service Level Agreements.
· Carry out daily checks on customer environments, where required.
· Contribute to knowledge bases, writing/reviewing technical knowledge articles, where relevant
· Attend weekly meetings with customer technical staff, where required.
· Visit customer sites when required.
· Any other duties as and when required commensurate with organisational position
Essential Requirements
· Strong analytical and problem-solving skills, with the ability to identify root causes in complex scenarios.
· Excellent communication skills via various channels.
· Ability to clearly communicate technical information to a non-technical audience.
· Learn quickly and keep up to date with the latest technology advancements.
· Work under own initiative, while demonstrating effective teamwork.
· Demonstrate flexibility and adaptability to meet the needs of demanding workloads.
· Deliver high quality work within the expected timescale to meet customer service level expectations.
· Have a broad knowledge of server and desktop operating systems, networks and office systems, plus Microsoft cloud offerings.
· Embrace a passion for IT and technology.
· A proven focus and ability to deliver effective customer service, achieving high levels of customer satisfaction through professional attitudes and consideration towards the customer’s own knowledge.
· Willingness and ability to work during weekends and out‐of‐hours when necessary (additional compensation for these hours of working will apply in line with T&Cs).
Desirable Requirements
· Previous helpdesk experience
· ITILv4
· Microsoft Certifications
· Any SQL/Linux knowledge
· Any Office 365, SharePoint, Azure experience
· Any programming/scripting experience
· Any experience of virtualisation i.e. VMWare, Hyper-V
By joining us you can expect:
As well as this, we offer:
The UK’s leading transformation partner for public services.
Methods is the leading digital transformation partner for the UK public sector. We care deeply about making our public services better and have been doing this for 35 years. Methods partners with a range of central government departments and agencies to transform the way public sector operates in the UK. Our mission is to help safeguard public-facing services and apply digital thinking to make sure the future of our public services is centred around citizens. Committed to having social impact, we enjoy an enviable track record of delivering real savings and benefits. We do this by helping you move from vertically integrated legacy infrastructure to a platform business model – allowing you to keep infrastructure costs low and focus on doing what you do best i.e. delivering front-end services. With Methods, you access a range of specialist skills and industry expertise to transform your organisation for the digital age, break free of expensive suppliers, and take control of your customer relationships and operating model. Further information on Methods Group can be found at www.methods.co.uk.
Offices: Saffron House, 6-10 Kirby Street, London, EC1N 8TS, GB · Spaces, Peter House, Oxford Street, Manchester, M1 5AN, GB · Electric Works, Sheffield, S1 2BJ, GB · Alpha Works, Alpha Building, Suffolk Street, Queensway, Birmingham, B1 1TT, GB · Tramshed Tech, Pendyris Street, Cardiff, CF11 6BH, GB
The UK’s leading transformation partner for public services.
Methods is the leading digital transformation partner for the UK public sector. We care deeply about making our public services better and have been doing this for 35 years. Methods partners with a range of central government departments and agencies to transform the way public sector operates in the UK. Our mission is to help safeguard public-facing services and apply digital thinking to make sure the future of our public services is centred around citizens. Committed to having social impact, we enjoy an enviable track record of delivering real savings and benefits. We do this by helping you move from vertically integrated legacy infrastructure to a platform business model – allowing you to keep infrastructure costs low and focus on doing what you do best i.e. delivering front-end services. With Methods, you access a range of specialist skills and industry expertise to transform your organisation for the digital age, break free of expensive suppliers, and take control of your customer relationships and operating model. Further information on Methods Group can be found at www.methods.co.uk.
Offices: Saffron House, 6-10 Kirby Street, London, EC1N 8TS, GB · Spaces, Peter House, Oxford Street, Manchester, M1 5AN, GB · Electric Works, Sheffield, S1 2BJ, GB · Alpha Works, Alpha Building, Suffolk Street, Queensway, Birmingham, B1 1TT, GB · Tramshed Tech, Pendyris Street, Cardiff, CF11 6BH, GB
