Company Description McArthurGlen Group, Europe’s leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 20+ designer outlets in 8 countries. We are currently looking…
Skills: Customer service, Communication, Problem solving, Administrative tasks, IT skills
Company Description McArthurGlen Group, Europe’s leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 20+ designer outlets in 8 countries. We are currently looking…
Skills: Customer service, Communication, Problem solving, Administrative tasks, IT skills
Unternehmensbeschreibung McArthurGlen ist Europas führender Eigentümer, Entwickler und Manager von Designer-Outlets. Wir verfügen zur Zeit über 20+ Designer-Outlets in Europa und Vancouver, Kanada. Wir suchen zwei Guest …
Skills: Customer service, Communication, Sales, Problem solving, MS Office
Unternehmensbeschreibung McArthurGlen ist Europas führender Eigentümer, Entwickler und Manager von Designer-Outlets. Wir verfügen zur Zeit über 20+ Designer-Outlets in Europa und Vancouver, Kanada. Wir suchen einen Guest…
Skills: Customer Service, Guest Relations, Communication Skills, MS Office, German Language
Unternehmensbeschreibung McArthurGlen ist Europas führender Eigentümer, Entwickler und Manager von Designer-Outlets. Wir verfügen zur Zeit über 20+ Designer-Outlets in Europa und Vancouver, Kanada. Wir suchen einen Guest…
Skills: Customer Service, Guest Relations, Communication Skills, MS Office, German Language
Unternehmensbeschreibung McArthurGlen ist Europas führender Eigentümer, Entwickler und Manager von Designer-Outlets. Wir verfügen zur Zeit über 20+ Designer-Outlets in Europa und Vancouver, Kanada. Wir suchen zwei Guest …
Skills: Customer Service, Guest Relations, Communication Skills, MS Office, German Language
Unternehmensbeschreibung McArthurGlen ist Europas führender Eigentümer, Entwickler und Manager von Designer-Outlets. Wir verfügen zur Zeit über 20+ Designer-Outlets in Europa und Vancouver, Kanada. Wir suchen zwei Guest …
Skills: Customer Service, Guest Relations, Communication Skills, German Language, English Language
Beschrijving van het bedrijf McArthurGlen Group is Europe’s leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 20+ designer outlets in 8 countries. Our Guest Ser…
Skills: Guest Service, Problem Solving, Administrative Tasks, IT Proficiency, English Proficiency
Unternehmensbeschreibung McArthurGlen ist Europas führender Eigentümer, Entwickler und Manager von Designer-Outlets. Wir verfügen zur Zeit über 20+ Designer-Outlets in Europa und Vancouver, Kanada. Wir suchen einen Guest…
Skills: Customer Service, Guest Relations, Communication Skills, MS Office, English Proficiency
Company Description McArthurGlen Group, Europe’s leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 20+ designer outlets in 8 countries. Job Description We’re se…
Skills: GA4 Analysis, Product Analysis, Business Analysis, User Acceptance Testing, Agile Delivery
Company Description McArthurGlen Group, Europe’s leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 20+ designer outlets in 8 countries. Job Description We’re se…
Skills: GA4 Analysis, Product Analysis, Business Analysis, User Acceptance Testing, Agile Delivery
Company Description McArthurGlen Group, Europe’s leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 20+ designer outlets in 8 countries. Job Description We’re se…
Skills: GA4, SiteImprove, Product Analysis, Business Analysis, Agile Delivery
Unternehmensbeschreibung McArthurGlen ist Europas führender Eigentümer, Entwickler und Manager von Designer-Outlets. Wir verfügen zur Zeit über 20+ Designer-Outlets in Europa und Vancouver, Kanada. Wir suchen einen Guest…
Skills: Customer Service, Communication Skills, Guest Relations, MS Office, German Language
Description de l'entreprise Le groupe McArthurGlen, leader européen dans la propriété, le développement et la gestion de centres outlet, a été fondé en 1993 et gère aujourd’hui plus de 20 centres dans 8 pays! Description…
Skills: Event Coordination, Social Media Management, Content Creation, Canva, Digital Communication
Description de l'entreprise Le groupe McArthurGlen, leader européen dans la propriété, le développement et la gestion de centres outlet, a été fondé en 1993 et gère aujourd’hui plus de 20 centres dans 8 pays! Description…
Skills: Event Coordination, Social Media Management, Content Creation, Digital Communication, Canva
Beschrijving van het bedrijf McArthurGlen Group is Europe’s leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 20+ designer outlets in 8 countries. Our Guest Ser…
Skills: Guest Service, Problem Solving, Communication Skills, Microsoft Word, Microsoft Excel
Company Description McArthurGlen Group, Europe’s leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 20+ designer outlets in 8 countries. Job Description Are you …
Beschrijving van het bedrijf McArthurGlen Group is Europe’s leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 20+ designer outlets in 8 countries. Our Guest Ser…
Skills: Guest Service, Problem Solving, Administrative Tasks, IT Proficiency, English Proficiency
Company Description McArthurGlen Group, Europe’s leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 20+ designer outlets in 8 countries. Job Description We’re se…
Skills: GA4 Analysis, Product Analysis, Business Analysis, User Acceptance Testing, Agile Delivery
Company Description McArthurGlen Group, Europe’s leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 20+ designer outlets in 8 countries. Job Description We are l…
Skills: KYC, Customer Due Diligence, Anti-Financial Crime Controls, Sanctions Screening, Enhanced Due Diligence
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Part-time
Posted 7d ago
~28 hrs/week
Responsibilities
The Guest Experience Advisor is responsible for engaging with guests to address inquiries, resolve issues, and promote products and services. They must also handle administrative tasks and maintain the Guest Services area to ensure a welcoming and organized environment.
Requirements
Candidates must possess exceptional people skills, proficiency in IT tools like Word and Excel, and be fluent in English, Spanish, and either French or Arabic. The role requires a proactive individual who is flexible with working hours to accommodate the centre's trading schedule.
Full job description
Company Description
McArthurGlen Group, Europe’s leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 20+ designer outlets in 8 countries.
We are currently looking for a permanent part-time Guest Experience Advisor position, working 28 hours per week across any 4 days, with 7-hour shifts.
This is an in person, face to face role welcoming our guests to the centre. Our Guest Services teams bring a diverse range of experience, from students to retirees and all career stages in between. It's about enjoying meeting people and problem solving.
Our Guest Services teams are the face of our organisation, creating extraordinary moments of joy for the millions of guests who visit our centres.
Job Description
Actively engage with guests, addressing inquiries and resolving any issues.
Embrace a culture of “everyone leaves happy” by consistently adopting a positive, proactive and professional approach.
Promote additional products and services, meeting targets, and delivering a positive experience for all guests.
Proficiently handle face-to-face, email and social media feedback, establishing rapport and representing the McArthurGlen brand.
Ensure accurate and timely completion of all administrative tasks, such as online gift card orders.
Take ownership and uphold McArthurGlen's high standards throughout the Guest Services area, creating a welcoming environment that is well-organised and stocked with guest and brand information.
Promote a collaborative working environment, prioritising the guest in all endeavours.
For a detailed description of the responsibilities, see the Job Description
Qualifications
Possess exceptional people skills and genuinely enjoy exceeding guest expectations.
Thrive in a fast-paced setting with customer facing and admin task.
Be proactive and able to make things happen.
Have proficient IT skills including email, Word and Excel.
Have fluent proficiency in English, Spanish and French or Arabic.
Be flexible about in working hours to accommodate the full trading hours of the centre on a rota basis.
Additional Information
At McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible.
Even if you are not sure you fit all the requirements for a particular role, we’d still love to hear from you. There may be another opportunity within McArthurGlen that is more suitable for you now or in the future.
The compensation offered will depend on demonstrated skills, experience, and location. We believe in transparency. Our pay ranges are based on market benchmarks and internal equity, ensuring equitable compensation for equivalent skill levels across roles.
We're committed to creating an inclusive recruitment experience for everyone. If you need any adjustments or support during the application or interview process, please let us know. We're happy to work with you to ensure you can participate fully and showcase your skills and experience. Contact:
McArthurGlen Group, Europe’s leading owner, developer and manager of designer outlets, was founded in Europe by the Kaempfer Partners in 1993. The pioneer of designer outlet retailing in Europe, McArthurGlen has since developed 600,000 sq m of retail space. The company currently manages 21 designer outlets in 8 countries: Austria, Canada, France, Germany, Italy, the Netherlands, Spain and the UK delivering total portfolio revenues of 5.5 billion euros a year.
The centres are home to the most sought-after luxury and premium brands, and offer 90 million fashion-loving customers year-round savings in vibrant, open-air shopping environments.
In 2013, McArthurGlen became a joint venture between the Kaempfer Partners and Simon Property Group Co. (NYSE SPG), a global leader in the ownership of premier shopping, dining, entertainment and mixed-use destinations.
McArthurGlen Group, Europe’s leading owner, developer and manager of designer outlets, was founded in Europe by the Kaempfer Partners in 1993. The pioneer of designer outlet retailing in Europe, McArthurGlen has since developed 600,000 sq m of retail space. The company currently manages 21 designer outlets in 8 countries: Austria, Canada, France, Germany, Italy, the Netherlands, Spain and the UK delivering total portfolio revenues of 5.5 billion euros a year.
The centres are home to the most sought-after luxury and premium brands, and offer 90 million fashion-loving customers year-round savings in vibrant, open-air shopping environments.
In 2013, McArthurGlen became a joint venture between the Kaempfer Partners and Simon Property Group Co. (NYSE SPG), a global leader in the ownership of premier shopping, dining, entertainment and mixed-use destinations.