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Jobs at Maryland SPCA (Now Hiring) — 3 open

Maryland SPCA logoMaryland SPCA

Resource and Intake Coordinator

Baltimore, Maryland, United States · On-site

$18/hr–$18/hr

Entry level

Maryland SPCA Job Description Job title: Resource and Intake Coordinator Reports to: Resource Center and Intake Manager Salary: $18-18.50 FLSA status: non-exempt, hourly Schedule: Tuesday through Friday, 11am to 7:30pm a…

Skills: Customer Service, Animal Handling, Animal Behavior, Microsoft Office, Google Voice

Maryland SPCA logoMaryland SPCA

Animal Care Technician

Baltimore, Maryland, United States · On-site

Entry level

Maryland SPCA Job Description Job Title: Animal Care Technician Department: Animal Care/Kennel Reports to: Animal Care and Length of Stay Manger Salary: $18.00 Schedule: Sunday 9:30am-6:00pm, Tuesday and Thursday 10am-6:…

Skills: Animal Handling, Canine Behavior, Feline Behavior, Animal Restraint, Customer Service

Maryland SPCA logoMaryland SPCA

Director of Marketing & Communications

Baltimore, Maryland, United States · On-site

$75k–$85k/yr

Senior

Maryland SPCA Job Description Job title: Director of Marketing and Communications Reports to: Executive Director Salary range: $75,000-$85,000 FLSA status: Exempt Date created: 6/12/2026 Position Summary: The Director of…

Skills: Marketing Strategy, Communications Planning, Public Relations, Brand Management, Content Creation

Maryland SPCA logo

Resource and Intake Coordinator

Maryland SPCA

Baltimore, Maryland, United States • On-site

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Entry level

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  • $18/hr–$18/hr
  • Full-time
  • high school
  • Posted 4d ago
  • ~40 hrs/week

Responsibilities

Counsel pet owners on re-homing resources and manage the intake process for animals entering the shelter. Collect accurate animal history and maintain records in the Shelter Buddy database.

Requirements

Requires a high school diploma or GED and basic knowledge of animal breeds and humane care. Must be proficient in Microsoft Office and possess strong customer service skills for handling difficult situations.

Full job description

Maryland SPCA
Job Description
 
Job title: Resource and Intake Coordinator
Reports to: Resource Center and Intake Manager
Salary: $18-18.50
FLSA status: non-exempt, hourly
Schedule: Tuesday through Friday, 11am to 7:30pm and Saturday, 9am-5:30pm
Date created: 6/23/2026
 
Position Summary:
The Resource and Intake Department is responsible for counseling dog and cat owners looking for help to keep their pet in their home or rehome their pets to keep them out of the shelter. The Maryland SPCA can schedule pet intake as a last resort, as space allows.  The team also helps with lost and found pets and end of life services for owned pets.
Resource and Intake Coordinators counsel pet owners by phone, email, and in person to help resolve problems, provide re-homing resources, and determine fitness for the shelter adoption program in accordance with our lifesaving mission. When pets are brought to the Maryland SPCA for adoption, it is the coordinator’s role to accurately collect and report information on the animals entering the shelter.
On-the-job training in animal behavior and handling will be provided, but some experience with dogs and cats is strongly preferred.
 
Essential Duties and Responsibilities:
  • Provide customer service excellence in all interactions with the general public
  • Counsel clients wishing to admit their pets into the adoption program. This includes fielding calls regarding intake
  • Obtains information and history on each owner surrendered animal
  • Provide re-homing resources in accordance with our lifesaving mission
  • Schedule and confirm appointments, reschedule no shows and/or follow up as needed
  • Accurate track of all stray pets as we try to find their owners. Contact owners in a timely fashion to reclaim
  • Input pertinent information into the Shelter Buddy data base and client log
  • Provide excellent communication, regarding demographics, medical and behavior issues as needed
  • Perform intake for owner surrender, stray surrender and Owner Requested Euthanasia.
  • Handle customer complaints/issues and turn them over to the Admissions Manager as needed
  • Ensure that all necessary forms are available in adequate supply
  • Receive payments by cash or credit
  • Ensure that the lobby area and Admissions workspace is neat and clean
  • Assist Admissions Manager with training of new staff
  • Complete any and all tasks as assigned by management
Qualifications:
  • High school diploma or GED
  • Excellent customer service skills, with ability to deal tactfully and effectively with staff, volunteers and the general public even in difficult situations.
  • Basic knowledge of animal breeds, animal health, animal handling and humane care
  • Computer literacy required
  • Ability to use Microsoft Office including, Word, Excel, Outlook, and Teams. Google Voice should also be understood with the capability of using multiple platforms simultaneously.
  • Effective written and verbal communication skills for in-person and telephone contacts
  • Reliable and detail oriented
  • Ability to multi-task and stay calm under pressure
  • Commitment to and enthusiasm for the mission, programs and services of the Maryland SPCA
Physical Demands:
  • Frequent sitting, use of computer keyboard and telephone up to 8 hours per day with some bending, stooping and walking
  • May assist kennel team with walking dogs
  • Handling large and high energy dogs
Working Conditions:
  • Work is performed in an office setting within an animal shelter
  • Noise level is usually moderate
  • Exposure to disinfecting solutions when cleaning with exposure to unpleasant odors and high noise levels when in kennel area
 
The Maryland SPCA is an equal opportunity employer and prohibits discrimination and harassment of any kind. We encourage all applicants with a passion for our mission to apply.
The MD SPCA strives to provide a safe work environment and encourage personal health. Therefore, it is a substance-free, drug-free workplace.

Related keywords

Shelter BuddyAnimal WelfareIntake CoordinationOwner SurrenderStray ManagementMicrosoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft TeamsGoogle VoiceAnimal HealthHumane CareCustomer ServicePet Re-homing

About Maryland SPCA

LinkedInVisit site
Industry
Veterinary Services
Company size
51-200 employees
Founded
1869
Headquarters
Baltimore, Maryland
LinkedIn followers
1,219

The Maryland SPCA’s mission is to reduce pet homelessness by providing pet retention services, safety net housing, and community engagement that empowers citizens of Baltimore and beyond. Your support saves lives!

Offices: 3300 Falls Rd, Baltimore, Maryland 21211-2403, US · 4007 Falls Road, Baltimore, MD 21211, US

TrainingVeterinaryNon ProfitPet
View all jobs at Maryland SPCA

About Maryland SPCA

LinkedInVisit site
Industry
Veterinary Services
Company size
51-200 employees
Founded
1869
Headquarters
Baltimore, Maryland
LinkedIn followers
1,219

The Maryland SPCA’s mission is to reduce pet homelessness by providing pet retention services, safety net housing, and community engagement that empowers citizens of Baltimore and beyond. Your support saves lives!

Offices: 3300 Falls Rd, Baltimore, Maryland 21211-2403, US · 4007 Falls Road, Baltimore, MD 21211, US

TrainingVeterinaryNon ProfitPet
View all jobs at Maryland SPCA

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