Williston, Vermont, United States · On-site
$24/hr–$26/hr
About mSupply TM mSupply is a North American distributor of OEM repair parts and equipment serving the appliance, HVAC and plumbing industries. Headquartered in St. Louis, the company combines industry expertise with a b…
Skills: Customer Service, Order Fulfillment, Inventory Management, MS Office, Numerical Analysis
New Lenox, Illinois, United States · On-site
$18/hr–$25/hr
About Munch’s Supply Munch’s Supply was founded in 1956 by Willard Munch, who wanted to develop a local source of electrical supplies for area contractors. Today, the company focuses exclusively on supplying heating, coo…
Skills: Accounts Receivable, Cash Applications, Collections, Aging Reports, Customer Relationship Management
Remote OK
About mSupply™ mSupply is a North American distributor of OEM repair parts and equipment serving the appliance, HVAC and plumbing industries. Headquartered in St. Louis, the company combines industry expertise with a bro…
Skills: Market Intelligence, Pricing Analytics, Power BI, Advanced Excel, Data Analysis
Remote OK
About mSupply™ mSupply is a North American distributor of OEM repair parts and equipment serving the appliance, HVAC and plumbing industries. Headquartered in St. Louis, the company combines industry expertise with a bro…
Skills: Machine Learning, MLOps, Python, SQL, Generative AI
Osage Beach, Missouri, United States · On-site
$18/hr–$21/hr
About mSupply TM mSupply is a North American distributor of OEM repair parts and equipment serving the appliance, HVAC and plumbing industries. Headquartered in St. Louis, the company combines industry expertise with a b…
Skills: Customer Service, Order Fulfillment, Inventory Management, MS Office, Numerical Analysis
Franklin, Massachusetts, United States · On-site
$22/hr–$25/hr
About mSupply TM mSupply is a North American distributor of OEM repair parts and equipment serving the appliance, HVAC and plumbing industries. Headquartered in St. Louis, the company combines industry expertise with a b…
Skills: Customer Service, Order Fulfillment, Inventory Management, MS Office, Numerical Analysis
Centennial, Colorado, United States · On-site
$23/hr–$26/hr
About mSupply TM mSupply is a North American distributor of OEM repair parts and equipment serving the appliance, HVAC and plumbing industries. Headquartered in St. Louis, the company combines industry expertise with a b…
Skills: Driving, Warehousing, Inventory Management, Customer Service, Forklift Operation
Albany, New York, United States · On-site
$19/hr–$21/hr
About mSupply TM mSupply is a North American distributor of OEM repair parts and equipment serving the appliance, HVAC and plumbing industries. Headquartered in St. Louis, the company combines industry expertise with a b…
Skills: Shipping and Receiving, Order Fulfillment, Inventory Management, Forklift Operation, Material Handling
Albany, New York, United States · On-site
$18/hr–$21/hr
About mSupply TM mSupply is a North American distributor of OEM repair parts and equipment serving the appliance, HVAC and plumbing industries. Headquartered in St. Louis, the company combines industry expertise with a b…
Skills: Shipping and Receiving, Order Fulfillment, Inventory Management, Forklift Operation, Material Handling
Albany, New York, United States · On-site
$21/hr–$23/hr
About mSupply TM mSupply is a North American distributor of OEM repair parts and equipment serving the appliance, HVAC and plumbing industries. Headquartered in St. Louis, the company combines industry expertise with a b…
Skills: Shipping and Receiving, Order Fulfillment, Inventory Management, Forklift Operation, Material Handling
Williston, Vermont, United States · On-site
$23/hr–$25/hr
About mSupply TM mSupply is a North American distributor of OEM repair parts and equipment serving the appliance, HVAC and plumbing industries. Headquartered in St. Louis, the company combines industry expertise with a b…
Skills: Driving, Warehousing, Shipping and Receiving, Inventory Management, Customer Service
Wheeling, Illinois, United States · On-site
About Munch’s Supply Munch’s Supply was founded in 1956 by Willard Munch, who wanted to develop a local source of electrical supplies for area contractors. Today, the company focuses exclusively on supplying heating, coo…
Skills: Customer Service, Order Fulfillment, Inventory Management, MS Office, Numerical Analysis
Glen Mills, Pennsylvania, United States · On-site
About Marcone Plumbing Marcone Plumbing is the ultimate destination for top-quality products and solutions, including products from its in-house manufacturers, Wolverine Brass and Speakman. Longtime distributor Plumbmast…
Skills: Warehouse Management, Inventory Control, Shipping and Receiving, Staff Supervision, Safety Compliance
Remote Solely
$25/hr–$30/hr
About Marcone Appliance Parts Since 1932, Marcone has been trusted by repair professionals to quickly deliver original replacement parts for household appliances. The St. Louis-based company is an authorized distributor …
Skills: Inside Sales, Customer Relationship Management, Outbound Calling, Order Processing, Up-selling
Louisville, Kentucky, United States · On-site
About mSupply TM mSupply is a North American distributor of OEM repair parts and equipment serving the appliance, HVAC and plumbing industries. Headquartered in St. Louis, the company combines industry expertise with a b…
Skills: Shipping and Receiving, Order Fulfillment, Inventory Management, Forklift Operation, Material Handling
Peoria, Illinois, United States · On-site
About mSupply TM mSupply is a North American distributor of OEM repair parts and equipment serving the appliance, HVAC and plumbing industries. Headquartered in St. Louis, the company combines industry expertise with a b…
Skills: Shipping and Receiving, Order Fulfillment, Inventory Management, Forklift Operation, Material Handling
Springfield, Missouri, United States · On-site
About C&L Supply C&L Supply HVAC and Plumbing is a leading wholesale distributor of HVAC equipment, parts and supplies that serves Oklahoma, Arkansas, Missouri and Kansas. They proudly offer Rheem products and other indu…
Skills: Customer Service, Order Fulfillment, Inventory Management, MS Office, Numerical Analysis
Quinte West, Ontario, Canada · On-site
$21/hr–$25/hr
About mSupply TM mSupply is North America’s leading distributor of OEM repair parts and equipment, serving professionals in the appliance, HVAC, plumbing, commercial kitchen, and pool/spa industries. Headquartered in St.…
Skills: Customer Service, Order Fulfillment, Inventory Management, MS Office, Numerical Analysis
Broomfield, Colorado, United States · On-site
$21/hr–$26/hr
About mSupply TM mSupply is North America’s leading distributor of OEM repair parts and equipment, serving professionals in the appliance, HVAC, plumbing, commercial kitchen, and pool/spa industries. Headquartered in St.…
Skills: Customer Service, Order Fulfillment, Inventory Management, Merchandising, MS Office
Plantsville, Connecticut, United States · On-site
$18/hr–$22/hr
About mSupply TM mSupply is a North American distributor of OEM repair parts and equipment serving the appliance, HVAC and plumbing industries. Headquartered in St. Louis, the company combines industry expertise with a b…
Skills: Shipping, Receiving, Order Fulfillment, Inventory Management, Forklift Operation
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Provide exceptional customer service across in-person, phone, and digital channels while managing order fulfillment and product inquiries. Support branch operations through inventory management, merchandising, and general warehouse duties.
Requires a high school diploma or GED and at least 3 years of customer service experience. Must be proficient in MS Office and capable of performing physical tasks, including lifting up to 50 lbs and operating forklifts.
About mSupply TM
mSupply is a North American distributor of OEM repair parts and equipment serving the appliance, HVAC and plumbing industries. Headquartered in St. Louis, the company combines industry expertise with a broad product selection and a national distribution network.
With 2,000 employees across the United States and Canada, mSupply delivers speed and reliability at scale, with a vast product inventory and same-day shipping. Its family of brands is focused on making sure customers always get the Right Products. Right Now.™ For more information, visit mSupply.com.
Job Summary
The Counter Sales role delivers exceptional customer service through in-person, phone, and digital channels while supporting branch operations through order fulfillment, merchandising, and will-call assistance. This position also handles product inquiries, returns, and inventory management using company systems and tools.
Job Duties & Responsibilities
Provides exceptional customer service through timely, professional communication and resolution of inquiries.
Manages pricing, product availability, and order status via phone, email, fax, and in-person interactions.
Processes orders, coordinates deliveries, and ensures accurate and timely fulfillment.
Maintains strong, solutions-oriented relationships with customers, vendors, and internal teams.
Completes all required training and applies knowledge effectively across branch operations.
Performs general warehouse duties while maintaining a clean, safe, and organized environment.
Uses appropriate PPE and conducts routine safety checks on equipment.
Communicates task status and updates with management throughout the workday.
Monitors and responds promptly to customer queues to ensure efficient service.
Sorts, stocks, and labels products accurately per established procedures.
Inspects returned and damaged goods for accuracy and condition.
Applies basic product knowledge to assist customers and support sales.
Sets up and maintains merchandise displays in line with company standards.
Adheres to inventory procedures for accurate tracking and reporting.
Verifies shipments and promptly reports discrepancies or errors.
Maintains proficiency in company systems for tasks such as data entry, messaging, documentation, and queue updates.
Performs additional duties and responsibilities as assigned to support evolving organizational needs.
Qualifications
High school diploma or GED equivalent.
Minimum 3 years of customer service experience.
Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
Strong aptitude for numerical analysis and mathematical operations.
Skilled in office technology, including computers, scanners, phones, and virtual meeting tools.
Physical Demands & Work Environment
This position may require over 40 hours per week and includes regular physical activity such as:
Lifting 25–50 lbs for up to 5 hours per day.
Operating forklifts and material handling equipment for up to 6 hours daily.
Frequent bending, squatting, kneeling, reaching, and twisting.
Prolonged use of hands, arms, and feet.
Periods of sitting, standing, and walking throughout the shift.
What We Offer:
We prioritize your well-being from day one with a comprehensive benefits package that includes:
Medical, dental, vision, and prescription coverage effective immediately
401(k) plan with company contributions
Life insurance and short- and long-term disability coverage
HSA/FSA options and an Employee Assistance Program (EAP)
Paid time off, including vacation, holidays, and personal days
Weekly pay, employee discounts, and more
Equal Employment Opportunity & Pre-Employment Requirements
mSupply is an Equal Opportunity Employer. We make employment decisions without regard to sex, age, race, color, creed, religion, national origin, citizenship or immigration status, sexual orientation, gender identity or expression, disability, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local law.
We are committed to providing reasonable accommodations for qualified individuals with disabilities and to applicants with sincerely held religious beliefs, in accordance with applicable law. To request a reasonable accommodation, please contact [email protected].
Final offers of employment may be contingent upon completion of job-related pre-employment checks and screenings permitted by law for the position. For roles that require operation of a company vehicle, a Motor Vehicle Record (MVR) check may also be conducted to determine insurability. This employer participates in E-Verify to confirm employment eligibility in the United States.
Marcone is North America's most trusted supplier of repair parts and products. For more than 90 years, contractors, technicians, contracting professionals, major retailers, homeowners and more have trusted the Marcone name for leading OEM repair parts and supplies. Through distribution of residential and commercial parts for appliances and plumbing, Marcone features customer-focused best practices that include: · Supporting more than 30,000 providers, servicing 15+ million homes and businesses every year. · National distribution footprint in most major metropolitan areas, featuring 14 regional distribution centers, 140 branches and more than 2.8 million square-feet of warehouse space. · Dedicated customer service agents handling more than 1 million calls annually. · Shipping more than 5 million packages every year · Same-day shipping and next-day ground delivery to more than 90% of the United States. Learn more at Marcone.com.
Offices: 1 CityPlace Drive, Suite 400, Saint Louis, Missouri 63141, US · 505 Cityview Blvd., Unit 2, Vaughan, ON L4H 0L8, CA
Marcone is North America's most trusted supplier of repair parts and products. For more than 90 years, contractors, technicians, contracting professionals, major retailers, homeowners and more have trusted the Marcone name for leading OEM repair parts and supplies. Through distribution of residential and commercial parts for appliances and plumbing, Marcone features customer-focused best practices that include: · Supporting more than 30,000 providers, servicing 15+ million homes and businesses every year. · National distribution footprint in most major metropolitan areas, featuring 14 regional distribution centers, 140 branches and more than 2.8 million square-feet of warehouse space. · Dedicated customer service agents handling more than 1 million calls annually. · Shipping more than 5 million packages every year · Same-day shipping and next-day ground delivery to more than 90% of the United States. Learn more at Marcone.com.
Offices: 1 CityPlace Drive, Suite 400, Saint Louis, Missouri 63141, US · 505 Cityview Blvd., Unit 2, Vaughan, ON L4H 0L8, CA
