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Manly Bands logoManly Bands

Customer Support Associate

Lindon, Utah, United States · On-site

Entry level

The Role We're looking for a Customer Support Associate who genuinely enjoys helping people and isn't afraid to have a little fun doing it. You'll be the voice (and fingers) behind our customer experience — handling phon…

Skills: Customer Support, Phone Communication, Live Chat, Email Communication, Problem Solving

Manly Bands logo

Customer Support Associate

Manly Bands

Lindon, Utah, United States • On-site

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Entry level

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  • Full-time
  • Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, 401(k) Matching, Paid Time Off
  • Posted 12d ago
  • ~40 hrs/week

Responsibilities

Handle customer inquiries via phone, chat, and email for an eCommerce store. Act as a product expert to provide creative solutions and maintain high-quality customer experiences.

Requirements

Candidates should be comfortable with web-based tools and possess strong communication and organizational skills. Prior eCommerce or customer service experience and familiarity with Shopify or Mac are considered bonuses.

Full job description

The Role

We're looking for a Customer Support Associate who genuinely enjoys helping people and isn't afraid to have a little fun doing it. You'll be the voice (and fingers) behind our customer experience — handling phone calls, live chats, and emails for our eCommerce store. You'll get to know our products inside and out, solve problems creatively, and make customers feel like they're being taken care of by someone who actually cares.

This role reports to the Customer Service Manager and is based in-person at our office.

What You'll Do

  • Handle customer inquiries via phone, chat, and email with speed and personality
  • Become a product and policy expert — our catalog is deep, and our customers have questions
  • Meet weekly performance goals while maintaining a high-quality customer experience
  • Find creative solutions that leave customers genuinely impressed

What We're Looking For

  • Comfortable navigating web-based tools and apps
  • Self-motivated, organized, and able to manage your time without someone looking over your shoulder
  • Detail-oriented and dependable — you follow through
  • A great communicator who works well with a team
  • Shopify and/or Mac experience is a bonus, but not required

Bonus Points If You...

  • Have a sense of humor (witty banter is highly encouraged)
  • Aren't afraid to make mistakes — as long as you learn from them
  • Have prior customer service or eCommerce experience

Benefits

  • Medical, dental, vision, and life insurance
  • 401(k) with matching
  • Paid time off and paid holidays
  • FSA

Related keywords

Customer ServiceeCommerceShopifyMacCustomer ExperienceLive ChatProduct KnowledgeWeb-based Tools

About Manly Bands

LinkedInVisit site

Unique and affordable wedding bands for the distinguished man.

Industry
Luxury Goods & Jewelry
Company size
51-200 employees
Founded
2016
Headquarters
VINEYARD, Utah
LinkedIn followers
1,214

ManlyBands.com is a premier online destination for individuals seeking exquisitely crafted and unique men's wedding bands and accessories. As an e-commerce platform specializing in men's jewelry, ManlyBands.com has established itself as a go-to source for those who appreciate bold and distinctive designs that reflect the diverse tastes and personalities of modern grooms.

Offices: 151 E. 1750 NORTH, UNIT E, VINEYARD, Utah 84059, US

E-CommerceJewelryDigital MediaMen's
View all jobs at Manly Bands

About Manly Bands

LinkedInVisit site

Unique and affordable wedding bands for the distinguished man.

Industry
Luxury Goods & Jewelry
Company size
51-200 employees
Founded
2016
Headquarters
VINEYARD, Utah
LinkedIn followers
1,214

ManlyBands.com is a premier online destination for individuals seeking exquisitely crafted and unique men's wedding bands and accessories. As an e-commerce platform specializing in men's jewelry, ManlyBands.com has established itself as a go-to source for those who appreciate bold and distinctive designs that reflect the diverse tastes and personalities of modern grooms.

Offices: 151 E. 1750 NORTH, UNIT E, VINEYARD, Utah 84059, US

E-CommerceJewelryDigital MediaMen's
View all jobs at Manly Bands

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