The Role We're looking for a Customer Support Associate who genuinely enjoys helping people and isn't afraid to have a little fun doing it. You'll be the voice (and fingers) behind our customer experience — handling phon…
Skills: Customer Support, Phone Communication, Live Chat, Email Communication, Problem Solving
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Full-time
Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, 401(k) Matching, Paid Time Off
Posted 12d ago
~40 hrs/week
Responsibilities
Handle customer inquiries via phone, chat, and email for an eCommerce store. Act as a product expert to provide creative solutions and maintain high-quality customer experiences.
Requirements
Candidates should be comfortable with web-based tools and possess strong communication and organizational skills. Prior eCommerce or customer service experience and familiarity with Shopify or Mac are considered bonuses.
Full job description
The Role
We're looking for a Customer Support Associate who genuinely enjoys helping people and isn't afraid to have a little fun doing it. You'll be the voice (and fingers) behind our customer experience — handling phone calls, live chats, and emails for our eCommerce store. You'll get to know our products inside and out, solve problems creatively, and make customers feel like they're being taken care of by someone who actually cares.
This role reports to the Customer Service Manager and is based in-person at our office.
What You'll Do
Handle customer inquiries via phone, chat, and email with speed and personality
Become a product and policy expert — our catalog is deep, and our customers have questions
Meet weekly performance goals while maintaining a high-quality customer experience
Find creative solutions that leave customers genuinely impressed
What We're Looking For
Comfortable navigating web-based tools and apps
Self-motivated, organized, and able to manage your time without someone looking over your shoulder
Detail-oriented and dependable — you follow through
A great communicator who works well with a team
Shopify and/or Mac experience is a bonus, but not required
Bonus Points If You...
Have a sense of humor (witty banter is highly encouraged)
Aren't afraid to make mistakes — as long as you learn from them
Have prior customer service or eCommerce experience
Unique and affordable wedding bands for the distinguished man.
Industry
Luxury Goods & Jewelry
Company size
51-200 employees
Founded
2016
Headquarters
VINEYARD, Utah
LinkedIn followers
1,214
ManlyBands.com is a premier online destination for individuals seeking exquisitely crafted and unique men's wedding bands and accessories. As an e-commerce platform specializing in men's jewelry, ManlyBands.com has established itself as a go-to source for those who appreciate bold and distinctive designs that reflect the diverse tastes and personalities of modern grooms.
Offices: 151 E. 1750 NORTH, UNIT E, VINEYARD, Utah 84059, US
Unique and affordable wedding bands for the distinguished man.
Industry
Luxury Goods & Jewelry
Company size
51-200 employees
Founded
2016
Headquarters
VINEYARD, Utah
LinkedIn followers
1,214
ManlyBands.com is a premier online destination for individuals seeking exquisitely crafted and unique men's wedding bands and accessories. As an e-commerce platform specializing in men's jewelry, ManlyBands.com has established itself as a go-to source for those who appreciate bold and distinctive designs that reflect the diverse tastes and personalities of modern grooms.
Offices: 151 E. 1750 NORTH, UNIT E, VINEYARD, Utah 84059, US