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Jobs at Mackin's Auto Body (Now Hiring) — 2 open

Mackin's Auto Body

Customer Service Representative

Portland, Oregon, United States · On-site

$20/hr–$22/hr

Entry level

Customer Service Mackin’s Auto Body is seeking a fulltime Customer Service Representative (CSR) with exemplary customer service skills for our Tesla certified location. We are looking for a self-motivated individua…

Skills: Interpersonal skills, Empathy, Sales, Customer service, Organization

Mackin's Auto Body

Detailer / Shop Helper - North Portland

Portland, Oregon, United States · On-site

$18/hr–$20/hr

Entry level

Mackin's Auto Body has immediate full time Shop Detailer/Lot Attendant opening for our North Portland, OR location. We are looking for a highly motivated, dependable team player who has an eye for detail to join our team…

Skills: Vehicle Washing, Polishing, Waxing, Shop Cleaning, Manual Transmission Driving

Customer Service Representative

Mackin's Auto Body

Portland, Oregon, United States • On-site

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Entry level

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  • $20/hr–$22/hr
  • Full-time
  • Competitive pay, Medical package, Dental package, Paid time off, Paid holiday, Paid I-CAR training and certificates
  • Posted 15d ago
  • ~40 hrs/week

Responsibilities

The representative greets customers, qualifies their vehicle needs, and guides them through the collision repair and claims process. They are also responsible for documenting damage via photos, scheduling appointments, and maintaining proactive communication throughout the repair process.

Requirements

This is an entry-level position requiring strong interpersonal skills, empathy, and organizational abilities. Candidates should have a basic knowledge of sales and customer service.

Full job description

 

Customer Service

Mackin’s Auto Body is seeking a fulltime Customer Service Representative (CSR) with exemplary customer service skills for our Tesla certified location. We are looking for a self-motivated individual who demonstrates follow through while multi-tasking. In this entry level position, you will receive ongoing training and a chance to grow within our highly successful company.

 

Responsibilities Overview: 

  • Greet all customers upon arrival, qualify the customer and vehicle, and determine their specific needs
  • Based on customer input, assure their understanding of the collision repair/ claims process
  • Inform the customer of the positive qualities of Mackin’s Auto Body
  • Obtain necessary customer information
  • Take photos to document the needed estimate
  • Note any non-collision damage or maintenance issues that may impede our repairs
  • Set up an appointment for estimate and /or date
  • Perform the pre-repair inspection upon drop off with the customer
  • Maintain contact with the customer during the repair and proactively inform them if anticipated delivery date changes
  • Review vehicle post repair for repair/ refinish condition
  • Filing, paperwork as needed

Required Skills: 

  • Strong interpersonal skills
  • Empathy
  • Knowledge of sales and customer service
  • Well organized

 

Mackin’s Auto Body offers:  

  • Competitive pay!!!!!
  • Monday through Friday, NO WEEKENDS!!
  • Excellent Medical and Dental Package
  • PAID Time Off
  • PAID Holiday
  • PAID I-CAR training and certificates
  • 401k with company match
  • Training
  • Opportunities for advancement 

Related keywords

Tesla CertifiedCollision RepairClaims ProcessPre-repair InspectionI-CAR TrainingAuto BodyCustomer Relationship ManagementVehicle Documentation

About Mackin's Auto Body

LinkedInVisit site

Providing Trusted Auto Body Repair for 80+ Years | Lifetime Warranty | Certified Rivian, Tesla, Subaru, Honda

Industry
Automation Machinery Manufacturing
Company size
51-200 employees
Founded
1945
Headquarters
Vancouver, Washington
LinkedIn followers
355

Mackin’s Auto Body is the trusted auto body shop of the PNW, serving the community since 1945. As a family-owned collision repair center with 12 convenient locations, we specialize in auto body repair, car paint matching, frame straightening, aluminum body repair, and vehicle restoration for all makes and models. Accidents are stressful — our mission is to make the collision repair process fast, transparent, and hassle-free. From free estimates to working directly with your auto insurance provider, our certified technicians ensure your car, truck, or Fleet vehicle, even high-roof Sprinter vans, is repaired to manufacturer specifications using the latest auto repair technology. Every repair is backed by our lifetime warranty. Our I-CAR Gold Class and OEM-certified repair teams are trained in structural repair, paint refinishing, dent removal, and fleet vehicle repairs. We use advanced equipment for precision work and digital updates so you always know your vehicle’s status. Whether you need minor dent repair, major collision damage repair, Mackin’s is known for quality craftsmanship, friendly customer service, and a commitment to getting you safely back on the road. 12 Locations in Portland, OR, Vancouver, WA, Salem, OR, Longview, WA, Gresham, OR, Eugene, OR Services: Auto Body Repair • Collision Repair • Dent Removal • Frame & Structural Repair • Paint & Refinish • Aluminum Body Repair • Auto Detailing Certifications: I-CAR Gold Class • OEM Factory Certifications • Telsa • Subaru • Honda Mackin’s Auto Body — Your local collision repair experts for 80 years.

Offices: 300 SE Hearthwood Blvd, Vancouver, Washington 98684, US · 10803 NE Highway 99, Vancouver, Washington 98686, US · 225 E Davidson Ave, Cottage Grove, Oregon 97424, US · 8026 N Denver Ave, Portland, Oregon 97217, US · 3737 NE Broadway St, Portland, Oregon 97232, US

Collision Repair ServicesAuto PaintingBumper & Fender bumper repair bumper replacementFender repairfender replacementPanel and frame repairsquarter panel replacement door replacement
View all jobs at Mackin's Auto Body

About Mackin's Auto Body

LinkedInVisit site

Providing Trusted Auto Body Repair for 80+ Years | Lifetime Warranty | Certified Rivian, Tesla, Subaru, Honda

Industry
Automation Machinery Manufacturing
Company size
51-200 employees
Founded
1945
Headquarters
Vancouver, Washington
LinkedIn followers
355

Mackin’s Auto Body is the trusted auto body shop of the PNW, serving the community since 1945. As a family-owned collision repair center with 12 convenient locations, we specialize in auto body repair, car paint matching, frame straightening, aluminum body repair, and vehicle restoration for all makes and models. Accidents are stressful — our mission is to make the collision repair process fast, transparent, and hassle-free. From free estimates to working directly with your auto insurance provider, our certified technicians ensure your car, truck, or Fleet vehicle, even high-roof Sprinter vans, is repaired to manufacturer specifications using the latest auto repair technology. Every repair is backed by our lifetime warranty. Our I-CAR Gold Class and OEM-certified repair teams are trained in structural repair, paint refinishing, dent removal, and fleet vehicle repairs. We use advanced equipment for precision work and digital updates so you always know your vehicle’s status. Whether you need minor dent repair, major collision damage repair, Mackin’s is known for quality craftsmanship, friendly customer service, and a commitment to getting you safely back on the road. 12 Locations in Portland, OR, Vancouver, WA, Salem, OR, Longview, WA, Gresham, OR, Eugene, OR Services: Auto Body Repair • Collision Repair • Dent Removal • Frame & Structural Repair • Paint & Refinish • Aluminum Body Repair • Auto Detailing Certifications: I-CAR Gold Class • OEM Factory Certifications • Telsa • Subaru • Honda Mackin’s Auto Body — Your local collision repair experts for 80 years.

Offices: 300 SE Hearthwood Blvd, Vancouver, Washington 98684, US · 10803 NE Highway 99, Vancouver, Washington 98686, US · 225 E Davidson Ave, Cottage Grove, Oregon 97424, US · 8026 N Denver Ave, Portland, Oregon 97217, US · 3737 NE Broadway St, Portland, Oregon 97232, US

Collision Repair ServicesAuto PaintingBumper & Fender bumper repair bumper replacementFender repairfender replacementPanel and frame repairsquarter panel replacement door replacement
View all jobs at Mackin's Auto Body

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