Customer Service Mackin’s Auto Body is seeking a fulltime Customer Service Representative (CSR) with exemplary customer service skills for our Tesla certified location. We are looking for a self-motivated individua…
Mackin's Auto Body has immediate full time Shop Detailer/Lot Attendant opening for our North Portland, OR location. We are looking for a highly motivated, dependable team player who has an eye for detail to join our team…
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$20/hr–$22/hr
Full-time
Competitive pay, Medical package, Dental package, Paid time off, Paid holiday, Paid I-CAR training and certificates
Posted 15d ago
~40 hrs/week
Responsibilities
The representative greets customers, qualifies their vehicle needs, and guides them through the collision repair and claims process. They are also responsible for documenting damage via photos, scheduling appointments, and maintaining proactive communication throughout the repair process.
Requirements
This is an entry-level position requiring strong interpersonal skills, empathy, and organizational abilities. Candidates should have a basic knowledge of sales and customer service.
Full job description
Customer Service
Mackin’s Auto Body is seeking a fulltime Customer Service Representative (CSR) with exemplary customer service skills for our Tesla certified location. We are looking for a self-motivated individual who demonstrates follow through while multi-tasking. In this entry level position, you will receive ongoing training and a chance to grow within our highly successful company.
Responsibilities Overview:
Greet all customers upon arrival, qualify the customer and vehicle, and determine their specific needs
Based on customer input, assure their understanding of the collision repair/ claims process
Inform the customer of the positive qualities of Mackin’s Auto Body
Obtain necessary customer information
Take photos to document the needed estimate
Note any non-collision damage or maintenance issues that may impede our repairs
Set up an appointment for estimate and /or date
Perform the pre-repair inspection upon drop off with the customer
Maintain contact with the customer during the repair and proactively inform them if anticipated delivery date changes
Review vehicle post repair for repair/ refinish condition
Filing, paperwork as needed
Required Skills:
Strong interpersonal skills
Empathy
Knowledge of sales and customer service
Well organized
Mackin’s Auto Body offers:
Competitive pay!!!!!
Monday through Friday, NO WEEKENDS!!
Excellent Medical and Dental Package
PAID Time Off
PAID Holiday
PAID I-CAR training and certificates
401k with company match
Training
Opportunities for advancement
Related keywords
Tesla CertifiedCollision RepairClaims ProcessPre-repair InspectionI-CAR TrainingAuto BodyCustomer Relationship ManagementVehicle Documentation
Providing Trusted Auto Body Repair for 80+ Years | Lifetime Warranty | Certified Rivian, Tesla, Subaru, Honda
Industry
Automation Machinery Manufacturing
Company size
51-200 employees
Founded
1945
Headquarters
Vancouver, Washington
LinkedIn followers
355
Mackin’s Auto Body is the trusted auto body shop of the PNW, serving the community since 1945. As a family-owned collision repair center with 12 convenient locations, we specialize in auto body repair, car paint matching, frame straightening, aluminum body repair, and vehicle restoration for all makes and models.
Accidents are stressful — our mission is to make the collision repair process fast, transparent, and hassle-free. From free estimates to working directly with your auto insurance provider, our certified technicians ensure your car, truck, or Fleet vehicle, even high-roof Sprinter vans, is repaired to manufacturer specifications using the latest auto repair technology. Every repair is backed by our lifetime warranty.
Our I-CAR Gold Class and OEM-certified repair teams are trained in structural repair, paint refinishing, dent removal, and fleet vehicle repairs. We use advanced equipment for precision work and digital updates so you always know your vehicle’s status.
Whether you need minor dent repair, major collision damage repair, Mackin’s is known for quality craftsmanship, friendly customer service, and a commitment to getting you safely back on the road.
12 Locations in Portland, OR, Vancouver, WA, Salem, OR, Longview, WA, Gresham, OR, Eugene, OR
Services: Auto Body Repair • Collision Repair • Dent Removal • Frame & Structural Repair • Paint & Refinish • Aluminum Body Repair • Auto Detailing
Certifications: I-CAR Gold Class • OEM Factory Certifications • Telsa • Subaru • Honda
Mackin’s Auto Body — Your local collision repair experts for 80 years.
Offices: 300 SE Hearthwood Blvd, Vancouver, Washington 98684, US · 10803 NE Highway 99, Vancouver, Washington 98686, US · 225 E Davidson Ave, Cottage Grove, Oregon 97424, US · 8026 N Denver Ave, Portland, Oregon 97217, US · 3737 NE Broadway St, Portland, Oregon 97232, US
Collision Repair ServicesAuto PaintingBumper & Fender bumper repair bumper replacementFender repairfender replacementPanel and frame repairsquarter panel replacement door replacement
Providing Trusted Auto Body Repair for 80+ Years | Lifetime Warranty | Certified Rivian, Tesla, Subaru, Honda
Industry
Automation Machinery Manufacturing
Company size
51-200 employees
Founded
1945
Headquarters
Vancouver, Washington
LinkedIn followers
355
Mackin’s Auto Body is the trusted auto body shop of the PNW, serving the community since 1945. As a family-owned collision repair center with 12 convenient locations, we specialize in auto body repair, car paint matching, frame straightening, aluminum body repair, and vehicle restoration for all makes and models.
Accidents are stressful — our mission is to make the collision repair process fast, transparent, and hassle-free. From free estimates to working directly with your auto insurance provider, our certified technicians ensure your car, truck, or Fleet vehicle, even high-roof Sprinter vans, is repaired to manufacturer specifications using the latest auto repair technology. Every repair is backed by our lifetime warranty.
Our I-CAR Gold Class and OEM-certified repair teams are trained in structural repair, paint refinishing, dent removal, and fleet vehicle repairs. We use advanced equipment for precision work and digital updates so you always know your vehicle’s status.
Whether you need minor dent repair, major collision damage repair, Mackin’s is known for quality craftsmanship, friendly customer service, and a commitment to getting you safely back on the road.
12 Locations in Portland, OR, Vancouver, WA, Salem, OR, Longview, WA, Gresham, OR, Eugene, OR
Services: Auto Body Repair • Collision Repair • Dent Removal • Frame & Structural Repair • Paint & Refinish • Aluminum Body Repair • Auto Detailing
Certifications: I-CAR Gold Class • OEM Factory Certifications • Telsa • Subaru • Honda
Mackin’s Auto Body — Your local collision repair experts for 80 years.
Offices: 300 SE Hearthwood Blvd, Vancouver, Washington 98684, US · 10803 NE Highway 99, Vancouver, Washington 98686, US · 225 E Davidson Ave, Cottage Grove, Oregon 97424, US · 8026 N Denver Ave, Portland, Oregon 97217, US · 3737 NE Broadway St, Portland, Oregon 97232, US
Collision Repair ServicesAuto PaintingBumper & Fender bumper repair bumper replacementFender repairfender replacementPanel and frame repairsquarter panel replacement door replacement