Planning and Sales Administrator Division: Superform Location: Riverside, California Reports To: P&L Manager SUMMARY: Reporting to the P&L Manager, the Planning and Sales Administrator will be coordinating and sched…
Skills: Customer Service, Production Scheduling, Strategic Planning, Microsoft Excel, Problem Solving
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$24/hr–$27/hr
Full-time
high school
Medical, Vision, Dental, 401k With Company Match, Life Insurance, Employee Assistance Program
Posted 11d ago
Apply by Oct 13
~40 hrs/week
Responsibilities
The role involves coordinating production activities and scheduling to ensure efficient manufacturing processes. It also requires managing customer databases, handling inquiries, and coordinating order fulfillment across multiple departments.
Requirements
Candidates must be high school graduates with at least 2 years of customer service experience, preferably in a manufacturing environment. Strong Excel skills and the ability to work under pressure to meet tight deadlines are required.
Full job description
Planning and Sales Administrator Division: Superform Location: Riverside, California Reports To: P&L Manager
SUMMARY: Reporting to the P&L Manager, the Planning and Sales Administrator will be coordinating and scheduling production activities to ensure efficient and timely manufacturing processes. This position requires a deep understanding of operational processes, strategic planning, and the ability to manage resources and schedules effectively. The role will also involve overseeing new product releases, collaborating with cross-functional teams, and ensuring compliance with safety and quality standards
ESSENTIAL DUTIES AND RESPONSIBILITIES: (Include but are not limited to the following. Other duties may be assigned.)
Maintain and update customer databases and portals with accurate information
Communicate with customers regarding order updates (quantities, delivery dates)
Respond to customer inquiries via phone, email, and fax promptly and professionally
Address any customer complaints and issues promptly, ensuring a positive customer service
Escalate complex or unresolved issues to the appropriate department or manager
Verify customer information and ensure all transactions are completed correctly
Maintain accurate records of customer interactions, transactions, and feedback
Respond to customer requests in collaboration with sales team members, and provide required documentation promptly
Maintain regular communication with the sales, accounting, and production team regarding any issues that may impact order fulfillment
Supporting multiple departments by managing administrative tasks, coordinating purchase orders and order fulfillment, ensuring timely deliveries, maintaining sales records, and ensuring smooth communication between departments
This role requires strong attention to detail, excellent communication skills, and the ability to work independently with minimal supervision
Perform other duties as assigned
EDUCATION AND/OR EXPERIENCE:
High School graduate
2+ years customer service experience (in a manufacturing environment is a plus)
Excellent communication skills and a passion for helping others
Ability to handle various customer inquires professionally and efficiently
Strong excel skills
Strong problem-solving and conflict-resolution abilities
Ability to multitask, prioritize, and manage time effectively with a strong sense of urgency
Positive attitude and a solid commitment to providing exceptional customer service
Ability to work under pressure and meet tight deadlines
BENEFITS:
Medical, Vision, Dental Start on the 1st day of the following month after being hired
401k with Company match of up to 6%
Life Insurance and Employee Assistance Program
Company Paid Holidays
Vacation Accrual
ADDITIONAL INFORMATION:
Pay: 24 – 27/HR
Monday – Friday (7am – 3:30pm)
We are committed to a safe, drug-free work environment and pre-employment drug screening, physical and background checks are required prior to starting.
Luxfer Superform is an Equal Employment Opportunity (EEO) employer and does not discriminate based on race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities. Women, minorities, and veterans are encouraged to apply.
This position requires access to our export-controlled commodities, technical data, technology, and services. These items are restricted under the International Traffic in Arms Regulations (ITAR) to U.S. Citizens, Lawful Permanent Residents of the U.S., and properly licensed foreign persons. Therefore, employment is contingent on compliance with ITAR regulations and successfully obtaining and maintaining the necessary export authorization license from the U.S. Department of Commerce’s Bureau of Industry and Security, U.S. Department of State’s Office of Defense Trade Controls, or other applicable government agency. We participate in E-Verify. Candidates must be authorized to work in the US.
NOTICE FOR CALIFORNIA RESIDENTS Pursuant to the California Privacy Rights Act, if you are a California resident, you have the right to know the categories of personal information we collect and how it’s used. Please visit the site below to access our California Privacy Rights Act Policy for candidates and employees. https://www.luxfercylinders.com/support-item/california-privacy-notice-to-applicants/
Luxfer is a global industrial company innovating niche applications in materials engineering.
Industry
Manufacturing
Company size
1,001-5,000 employees
Founded
1897
Headquarters
Manchester
LinkedIn followers
2,241
Luxfer is a global industrial company innovating niche applications in materials engineering. With a reputation for innovation, our businesses design, develop, and manufacture materials that meet a wide range of critical needs across the transportation; healthcare, defense and emergency response; and industrial end markets. At Luxfer, we are guided by a common mission to help create a safe, clean, and energy efficient world. We strive to develop close collaborative relationships with our customers to find innovative solutions to their needs for advanced materials, components and gas containment. Our focus is on demanding applications where our technical know-how and manufacturing expertise combine to deliver a superior product.
Luxfer has a global presence, with ten manufacturing facilities in 4 countries and over 1,350 employees worldwide. Luxfer is listed on the New York Stock Exchange and its ordinary shares trade under the symbol LXFR.
Offices: Manchester , GB · 8989 N Port Washington Rd, Milwaukee, Wisconsin, US · 3016 Kansas Ave, Riverside, California 92507, US
magnesium alloysmagnesium powdersmagnesium productszirconium chemicals & oxidessuperformed components in aluminum & magnesiumhigh pressure aluminum & carbon composite gas cylindersenvironmental technologieshealthcare technologiesand protection technologiesBuilding Material
Luxfer is a global industrial company innovating niche applications in materials engineering.
Industry
Manufacturing
Company size
1,001-5,000 employees
Founded
1897
Headquarters
Manchester
LinkedIn followers
2,241
Luxfer is a global industrial company innovating niche applications in materials engineering. With a reputation for innovation, our businesses design, develop, and manufacture materials that meet a wide range of critical needs across the transportation; healthcare, defense and emergency response; and industrial end markets. At Luxfer, we are guided by a common mission to help create a safe, clean, and energy efficient world. We strive to develop close collaborative relationships with our customers to find innovative solutions to their needs for advanced materials, components and gas containment. Our focus is on demanding applications where our technical know-how and manufacturing expertise combine to deliver a superior product.
Luxfer has a global presence, with ten manufacturing facilities in 4 countries and over 1,350 employees worldwide. Luxfer is listed on the New York Stock Exchange and its ordinary shares trade under the symbol LXFR.
Offices: Manchester , GB · 8989 N Port Washington Rd, Milwaukee, Wisconsin, US · 3016 Kansas Ave, Riverside, California 92507, US
magnesium alloysmagnesium powdersmagnesium productszirconium chemicals & oxidessuperformed components in aluminum & magnesiumhigh pressure aluminum & carbon composite gas cylindersenvironmental technologieshealthcare technologiesand protection technologiesBuilding Material
