Charlotte, North Carolina, United States · Hybrid
About Lucid Bots Lucid Bots is the leading U.S. AI robotics manufacturer of exterior cleaning drones and robotics for commercial and government applications. Since 2018, we've been building the world's most productive an…
Skills: Customer Support, Technical Troubleshooting, CRM Management, HubSpot, SLA Management
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Act as the first-line advocate for robot operators by resolving inbound support requests and guiding customers through foundational workflows. Build the company's knowledge base and documentation while managing regional loaner fleet logistics.
Requires 1-2 years of experience in customer support, success, or operations with a strong desire to develop technical depth in robotics. Must be highly organized and capable of communicating technical concepts clearly to customers.
Lucid Bots is the leading U.S. AI robotics manufacturer of exterior cleaning drones and robotics for commercial and government applications. Since 2018, we've been building the world's most productive and responsible robots to tackle critical maintenance challenges. With industry-leading engineering and dedicated customer support, we've enabled operators to generate over $75 million in revenue, with a fleet of over 500 robots deployed to accomplish dull, dirty, and dangerous jobs with safety and efficiency.
Our mission is simple: extend human reach.
Headquartered in Charlotte, North Carolina, we design, engineer, manufacture, and support our products in the United States. Our production-ready robots are deployed by customers around the world — from global enterprises to independent owner-operators — to improve safety, increase productivity, and elevate operational standards.
We are one of the fastest-growing manufacturing companies in the United States, recently ranked fourth nationally, and we just closed a $20M Series B to fuel our next chapter at the intersection of AI, hardware, and real-world impact. Backed by leading investors including Y Combinator (S19), Cubit Capital, Idea Fund Partners, Danu Ventures, and others, we're scaling quickly.
We're building more than robots—we're building the future of physical AI.
At Lucid Bots, we're building something extraordinary - and how we work matters just as much as what we build. These values guide how we hire, grow, and show up for one another.
If these values energize you, you'll thrive here. If they feel like too much, this may not be the right climb - and that's okay.
As a Customer Success Specialist for our West territory, you are the first-line advocate for the operators who put Lucid Bots robots to work every day — and their early experience with us runs through you. This role is where customer trust is won or lost, one interaction at a time: you'll resolve inbound support requests, guide customers through foundational workflows, and make sure they hit their early value milestones fast. Beyond firefighting, you'll build the knowledge base and documentation that make the entire Customer Success function smarter and faster over time. It's a rare front-row seat to how hardware, software, and real-world field deployment come together at a fast-scaling robotics company. If you're highly organized, genuinely energized by helping people succeed, and eager to build deep technical fluency in robotics-enabled platforms, this is a launchpad.
This is a hybrid role based in Charlotte, NC. We are located in Charlotte, and this position requires a regular on-site presence at our Charlotte HQ to collaborate with the Customer Success, Engineering, and Operations teams. Candidates should be local to the Charlotte area or willing to relocate.
Don't just apply. Stand out.
The Reality: On paper, many resumes look the same. We don't hire paper; we hire people. While a video is technically optional, it is the single best way to separate yourself from the stack.
The Promise: This is not a black hole. If you take the time to record it, we will take the time to watch it.
What to Send: (2 mins max) Please do not read a script. Do not worry about editing or production value. Just open your camera and talk to us.
If you want the highest probability of an interview, send us a video.
Boosting productivity, profit and safety with innovative AI and robotics products and solutions.
Lucid Bots is a cutting-edge AI and robotics company revolutionizing exterior cleaning and construction. We design and develop autonomous solutions that enhance safety, efficiency, precision and profitability for industries tackling large-scale, dangerous and challenging tasks. Combining hardware, software, training, marketing support, and ongoing service, Lucid Bots gives operators the tools to take on structures that rope access, scaffolding, and lifts cannot reach — and build a business around them. More than 400 operators have completed 6,500+ jobs and generated $75M+ in customer revenue since 2017. Lucid Bots has been named to Fast Company's Most Innovative Companies 2026 and Charlotte's Fast 50 three years running.
Offices: 6601-A Northpark Blvd., Charlotte, North Carolina 28216, US
Boosting productivity, profit and safety with innovative AI and robotics products and solutions.
Lucid Bots is a cutting-edge AI and robotics company revolutionizing exterior cleaning and construction. We design and develop autonomous solutions that enhance safety, efficiency, precision and profitability for industries tackling large-scale, dangerous and challenging tasks. Combining hardware, software, training, marketing support, and ongoing service, Lucid Bots gives operators the tools to take on structures that rope access, scaffolding, and lifts cannot reach — and build a business around them. More than 400 operators have completed 6,500+ jobs and generated $75M+ in customer revenue since 2017. Lucid Bots has been named to Fast Company's Most Innovative Companies 2026 and Charlotte's Fast 50 three years running.
Offices: 6601-A Northpark Blvd., Charlotte, North Carolina 28216, US
