Service Desk Engineer (Hybrid – Remote + Onsite Support)
New York, New York, United States · Hybrid
Mid level
Location: Remote with required onsite coverage in Riverdale, Bronx, NY Schedule: Full-Time | 12:00 PM – 9:00 PM EST Department: Managed Services / Service Desk Position Overview LincolnIT is seeking a high-performing Ser…
Skills: Technical Troubleshooting, Customer Service, Microsoft 365, Active Directory, Entra ID
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Full-time
Posted 8d ago
Apply by Oct 26
~40 hrs/week
Responsibilities
The Ivanti Endpoint Manager Engineer will administer and optimize the EPM infrastructure while managing patch deployment and vulnerability remediation across enterprise environments. They will also develop PowerShell scripts to automate endpoint administration and support complex software packaging and deployment initiatives.
Requirements
Candidates must have at least 5 years of experience administering Ivanti Endpoint Manager in large enterprise environments with over 5,000 endpoints. Strong proficiency in Windows administration, PowerShell scripting, and application packaging is required to succeed in this role.
Full job description
Ivanti Endpoint Manager (EPM) Engineer
LincolnIT is seeking an experienced Ivanti Endpoint Manager (EPM) Engineer to support enterprise endpoint management, patch management, software deployment, vulnerability remediation, and endpoint automation initiatives across multiple client environments.
The ideal candidate will serve as the subject matter expert (SME) for the administration, optimization, and support of Ivanti Endpoint Manager in large and complex enterprise environments. This role requires deep expertise in endpoint lifecycle management, software packaging, Windows administration, security compliance, and PowerShell automation. Candidates should have experience supporting environments with 5,000+ managed endpoints and be comfortable working in highly regulated industries such as healthcare, financial services, education, and government.
Key Responsibilities
Ivanti Endpoint Manager Administration
Administer, maintain, and optimize Ivanti Endpoint Manager (EPM) infrastructure
Configure and support core servers, relay servers, distribution points, and endpoint agents
Monitor platform health, performance, scalability, and reliability
Perform upgrades, patching, maintenance, troubleshooting, and system optimization
Develop and maintain platform standards, procedures, and documentation
Patch Management & Vulnerability Remediation
Deploy Microsoft operating system security updates and cumulative patches
Manage third-party application patching and update compliance
Create and execute vulnerability remediation campaigns
Work with security teams to address critical vulnerabilities and risk exposures
Generate patch compliance reports, executive dashboards, and remediation metrics
Support audit, compliance, and regulatory requirements
Software Packaging & Deployment
Create, test, and maintain:
MSI packages
EXE deployments
PowerShell-based deployments
Custom software distribution packages
Troubleshoot complex deployment and installation failures
Maintain software repositories and package version control
Define and enforce application deployment standards
Support application testing, validation, and release management
Endpoint Engineering & Automation
Develop PowerShell scripts to automate endpoint administration and operational tasks
Automate patching, software deployment, and remediation workflows
Create endpoint health monitoring and reporting automation
Support operating system deployment and endpoint provisioning initiatives
Identify opportunities to improve efficiency through automation and standardization
Client & Project Support
Serve as a technical escalation resource for endpoint management initiatives
Participate in endpoint modernization, migration, and remediation projects
Assist with design and implementation of endpoint management solutions
Provide technical guidance and best practices to internal teams and clients
Required Qualifications
5+ years of experience administering Ivanti Endpoint Manager (formerly LANDesk)
Experience supporting enterprise environments with 5,000+ managed endpoints
Strong Windows Server and Windows Desktop administration experience
Advanced knowledge of endpoint management, software deployment, and patch management
Strong PowerShell scripting and automation experience
Experience with application packaging and deployment methodologies
Knowledge of vulnerability management and remediation practices
Experience supporting security, compliance, and audit requirements
Excellent troubleshooting, documentation, and communication skills
Preferred Qualifications
Ivanti certifications
Experience with Microsoft Intune
Experience with Microsoft Endpoint Configuration Manager (MECM/SCCM)
Experience with Microsoft Defender for Endpoint
Experience with Azure AD / Entra ID
Experience with Workspace ONE
Experience working within healthcare, financial services, education, or government environments
Knowledge of CIS Benchmarks, NIST, and other security frameworks
Experience developing Power BI dashboards and reporting
LincolnIT is a professional and managed services provider with a commitment to deliver cutting-edge technology solutions to business enterprises in the New York metropolitan area. Our mission is to make your IT infrastructure an asset for your business by eliminating complexity and helping to maximize return on technology investment.
Founded in 1998 as a systems integration consulting firm, Lincoln has evolved into a recognized IT business consultancy with a wide-reaching solution focus. Our success has been largely attributed to our ability to constantly adapt to the changing business, fiscal and technology requirements of our customers and to respond quickly to the key forces which have shaped our industry. In an effort to meet the growing demands of our client base while simultaneously focusing on on-going cost reduction, we shifted our strategy to include best-of-breed technology partnerships; expanding our solution focus and vastly enhancing our traditional systems integration business.
Our sales and technical engineering staff design, source, configure, implement, and support innovative IT solutions. We enable businesses to utilize critical resources for business growth, while we keep your network up and running at optimal performance. Lincoln’s team of certified engineers is proficient in providing the highest level of support, including: Cloud Computing, Business Continuity, Disaster Recovery, Managed IT Services and Professional IT Services. The breadth and depth of our offering is what differentiates us in the marketplace.
Offices: 25 Bloomingdale Road, Hicksville, NY 11801, US · 1430 Broadway, New York, 10018, US · 15 Toilsome Lane, East Hampton, NY 11937, US
Technology SolutionsCloud ComputingProfessional IT ServicesManaged ServicesIT SupportIT ConsultingIT StaffingDisaster Recovery and Business ContinuityVirtualizationIT Infrastructure
LincolnIT is a professional and managed services provider with a commitment to deliver cutting-edge technology solutions to business enterprises in the New York metropolitan area. Our mission is to make your IT infrastructure an asset for your business by eliminating complexity and helping to maximize return on technology investment.
Founded in 1998 as a systems integration consulting firm, Lincoln has evolved into a recognized IT business consultancy with a wide-reaching solution focus. Our success has been largely attributed to our ability to constantly adapt to the changing business, fiscal and technology requirements of our customers and to respond quickly to the key forces which have shaped our industry. In an effort to meet the growing demands of our client base while simultaneously focusing on on-going cost reduction, we shifted our strategy to include best-of-breed technology partnerships; expanding our solution focus and vastly enhancing our traditional systems integration business.
Our sales and technical engineering staff design, source, configure, implement, and support innovative IT solutions. We enable businesses to utilize critical resources for business growth, while we keep your network up and running at optimal performance. Lincoln’s team of certified engineers is proficient in providing the highest level of support, including: Cloud Computing, Business Continuity, Disaster Recovery, Managed IT Services and Professional IT Services. The breadth and depth of our offering is what differentiates us in the marketplace.
Offices: 25 Bloomingdale Road, Hicksville, NY 11801, US · 1430 Broadway, New York, 10018, US · 15 Toilsome Lane, East Hampton, NY 11937, US
Technology SolutionsCloud ComputingProfessional IT ServicesManaged ServicesIT SupportIT ConsultingIT StaffingDisaster Recovery and Business ContinuityVirtualizationIT Infrastructure