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Jobs at Kawartha Dairy Ltd (Now Hiring) — 5 open

Kawartha Dairy Ltd logoKawartha Dairy Ltd

Assistant Retail Store Manager

Ottawa, Ontario, Canada · On-site

Mid level

If you are active, organized, customer obsessed, passionate about making a difference and quality driven with a can-do attitude – and having fun doing it, apply to our Full-Time Assistant Retail Store Manager at our Otta…

Skills: Retail Management, Customer Service, Team Leadership, Inventory Control, Staff Training

Kawartha Dairy Ltd logoKawartha Dairy Ltd

Seasonal Ice Cream Scooper for Events

Kawartha Lakes, Ontario, Canada · On-site

$16/hr–$17/hr

Entry level

On our Ice Cream Scoop Truck, our teams have fun while working hard to make sure our customers leave with a smile on their face and lasting memories of enjoying our ice cream with their family and friends. If this sounds…

Skills: Customer Service, Cash Handling, Multi-tasking, Organization, Communication

Kawartha Dairy Ltd logoKawartha Dairy Ltd

Casual Production Associates

Kawartha Lakes, Ontario, Canada · On-site

Entry level

If you’re a punctual, hardworking individual and are comfortable working in a fast-paced environment – all while having fun doing it, apply to our Part-time General Labourer opportunity so we can meet you! What You’ll Lo…

Skills: Palletizing, Packaging, Quality Inspection, Safety Compliance, Manual Dexterity

Kawartha Dairy Ltd logoKawartha Dairy Ltd

IT Technician

Kawartha Lakes, Ontario, Canada · On-site

$55k–$65k/yr

Senior

If you want to be responsible for overseeing and resolving complex technical support issues, ensuring the efficient operation and maintenance of IT systems – all while having fun doing it, apply to our IT Technician oppo…

Skills: Technical Support, Networking, Security Protocols, Zero Trust Architecture, Customer Service

Kawartha Dairy Ltd logoKawartha Dairy Ltd

Seasonal Ice Cream Supervisor for Events

Kawartha Lakes, Ontario, Canada · On-site

$16/hr–$18/hr

Entry level

In our busy stores, our teams have fun while working hard to make sure our customers leave with a smile on their face and lasting memories of enjoying our ice cream with their family and friends. If this sounds like YOU …

Skills: Event Management, Customer Service, Cash Handling, Inventory Management, Multi-tasking

Kawartha Dairy Ltd logo

Assistant Retail Store Manager

Kawartha Dairy Ltd

Ottawa, Ontario, Canada • On-site

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Mid level

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  • Full-time
  • Annual Performance Bonus, Health Insurance, Vision Insurance, Dental Insurance, Sick Pay, Employee Assistance Program
  • Posted 2d ago
  • ~40 hrs/week

Responsibilities

Oversee day-to-day retail operations, including staff supervision, inventory management, and ensuring high-quality customer service. Act as the Store Manager during absences and drive profitability by controlling costs and meeting sales targets.

Requirements

Requires 2-3 years of experience in a team lead role within retail, restaurants, or customer service. Must have a flexible schedule for evenings and weekends and the physical ability to stand for long periods and lift up to 25 lbs.

Full job description

If you are active, organized, customer obsessed, passionate about making a difference and quality driven with a can-do attitude – and having fun doing it, apply to our Full-Time Assistant Retail Store Manager at our Ottawa Drive-Thru location so we can meet you!

What You’ll Love About Us:

  • Competitive hourly wage $21.87/hr
  • Annual performance bonus
  • Company paid health, vision & dental benefits
  • Sick pay
  • Employee Assistance Program
  • RRSP/DPSP matching
  • Uniforms provided
  • Opportunities for training & advancement
  • 100% Canadian-family owned company with a culture of super-friendly staff and above-and-beyond customer service
  • Perks, Perks, Perks! Discount on products sold in our retail stores, free daily dairy beverages (we do make awesome milk) provided in all our company fridges and an active social committee. And the best thing about working at Kawartha Dairy – you get FREE ICE CREAM!!!

What You’ll Do:

  • Seamlessly carry on business acting in the capacity of Store Manager during times when the manager is on an extended absence
  • Ensure that your team delivers the outstanding Kawartha Dairy experience, while providing the highest level of customer service ensuring that Pride systems and routines are incorporated into the day-to-day operation of the store
  • A large portion of the shift will be to scoop ice cream, make milkshakes and assist our customers with their purchases
  • Lead by example through educating customers about our products and assisting your crew in their daily tasks as required
  • Deliver feedback and coaching on a regular basis to team members, and promote a positive and fun team atmosphere.
  • Respond to customer complaints, taking prompt and appropriate action to resolve problem and ensure customer satisfaction is maintained
  • Meet sales targets and achieve profitability by controlling costs (labour, supplies, inventory etc.).
  • Oversee day-to-day operations, and delegate effectively to meet daily deadlines
  • Closely collaborate with the Store Manager to develop store specific strategies and to implement them
  • Assist the store manager to maintain and improve the procedures and personnel practices utilized to maintain store inventory
    • Follow procedures to maintain appropriate inventory levels
    • Follow procedures to maintain the practice of inventory rotation
    • Follow procedures for the purpose of inventory control
    • Analyze result of inventory variances and improve
  • Assist the store manager to establish and maintain work schedules to allow for variances in customer ordering
    • Hire, schedule and train all staff in exceptional customer service
    • Develop and supervise staff to achieve high levels of performance and customer service
    • Develop and maintain a positive productive team working environment
    • Supervise staff in the proper practices utilized in the proper preparation and handling of products
    • Administer required documentation in administration of payroll
  • Assist the store manager to maintain communications with staff and customers
    • Ensure customer satisfaction is carried out and resolve customer concerns and/or escalate to the next level of authority as appropriate
    • Ensure that front of house offerings are prepared with the highest caliber of presentation
    • Provide for monitoring and reporting of personnel practices
    • Conduct performance reviews with all personnel
    • Maintain safe and sanitary conditions for staff and customers
    • Retain a thorough knowledge of company policies and procedures
  • Assist the store manager to provide for information and recording of documentation
    • Maintain accurate and timely inventory control and ordering systems
    • Follow and closely monitor proper procedures and policies to maintain effective cash management
    • Ensure cash deposits to bank on a daily basis
  • Assist the store manager to maintain required schedules and procedures for inspection and monitoring of store equipment, store building, processes and procedures
    • Follow inspection schedules for equipment and building
    • Provide for inspection and monitoring of processes and procedures

What You Need to Get the Job Done:

  • 2-3 years’ experience in a team lead role in retail/sales, restaurant business, or customer service
  • A wonderful smile and great attitude working with a team
  • Are positive, friendly and social with customers and team members
  • Are mature and reliable with strong communication skills and work ethic
  • Have a flexible schedule and be able to work evenings, weekend shifts as well as federal and civic holidays to ensure effective oversight of all segments of the business and communication with staff
  • You are an excellent coach, mentor, teacher, and communicator who cherishes the experience of managing and working with some amazing people.
  • Has the ability to adapt and lead others in a constantly changing, high paced, but super fun environment
  • This is a dynamic role that requires multi-tasking with the ability to work independently
  • Physical ability to work long hours standing/walking and bending at the waist. Tasks that involve grasping using repetitive hand action and reaching above should height to perform some duties. Ability to lift and/or move objects weighting at least 11.3 kg (25 lbs)



Status: Currently Hiring


We thank all candidates for their interest in Kawartha Dairy Limited, however, only those selected for interview will be contacted. We are an equal opportunity employer and support applicants with disabilities. Accommodations are available upon request throughout the recruitment process. The personal information being collected will be used in accordance with Protection of Privacy Act and shall only be used in the selection of a suitable candidate.

Related keywords

RetailDrive-ThruInventory RotationCash DepositsPersonnel PracticesCustomer SatisfactionPerformance ReviewsFood HandlingRetail SalesStore OperationsStaff SupervisionCost Control

About Kawartha Dairy Ltd

LinkedInVisit site
Industry
Food and Beverage Manufacturing
Company size
51-200 employees
Founded
1937
Headquarters
Kawartha Lakes, Ontario
LinkedIn followers
3,907

Kawartha Dairy has been making great family memories for over 85 years. We are proud to continue to be a 100% Canadian-owned company, still operated by the same family that founded it in 1937. Although the company has grown tremendously from its early days, it remains headquartered in the small lakeside Canadian town of Bobcaygeon where it was founded. Today Kawartha Dairy operates 13 retail stores and services a wide range of customers, from grocery stores to food service establishments and of course, ice cream parlours. Fresh milk and fresh cream is received daily from local farms and the rich and creamy milk and ice cream are still made the traditional way. Kawartha Dairy is committed to growing our company culture of super-friendly staff, above-and-beyond customer service and of course creating a fabulous collection of ice cream and other products. We at Kawartha Dairy live by our five values: 1. We are Family 2. We Enjoy Our Work 3. We are Customer Obsessed 4. We are Small Town Canada 5. We are Proud of Our Quality

Offices: 89 Prince St W, Kawartha Lakes, Ontario K0M 1A0, CA

Service IndustryFood and BeverageManufacturingFood Processing
View all jobs at Kawartha Dairy Ltd

About Kawartha Dairy Ltd

LinkedInVisit site
Industry
Food and Beverage Manufacturing
Company size
51-200 employees
Founded
1937
Headquarters
Kawartha Lakes, Ontario
LinkedIn followers
3,907

Kawartha Dairy has been making great family memories for over 85 years. We are proud to continue to be a 100% Canadian-owned company, still operated by the same family that founded it in 1937. Although the company has grown tremendously from its early days, it remains headquartered in the small lakeside Canadian town of Bobcaygeon where it was founded. Today Kawartha Dairy operates 13 retail stores and services a wide range of customers, from grocery stores to food service establishments and of course, ice cream parlours. Fresh milk and fresh cream is received daily from local farms and the rich and creamy milk and ice cream are still made the traditional way. Kawartha Dairy is committed to growing our company culture of super-friendly staff, above-and-beyond customer service and of course creating a fabulous collection of ice cream and other products. We at Kawartha Dairy live by our five values: 1. We are Family 2. We Enjoy Our Work 3. We are Customer Obsessed 4. We are Small Town Canada 5. We are Proud of Our Quality

Offices: 89 Prince St W, Kawartha Lakes, Ontario K0M 1A0, CA

Service IndustryFood and BeverageManufacturingFood Processing
View all jobs at Kawartha Dairy Ltd

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