London, England, United Kingdom · Hybrid
For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most …
Skills: Retail operations, Project management, Facilities management, Stakeholder management, Visual merchandising
London, England, United Kingdom · Hybrid
For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most …
Skills: Creative project management, Production coordination, Campaign delivery, Marketing campaigns, Experiential marketing
London, England, United Kingdom · Hybrid
For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most …
Skills: Sales operations, Order-to-cash, Customer service, Account support, Strategic thinking
London, England, United Kingdom · Hybrid
For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most …
Skills: Paid Social, Campaign Management, Performance Analysis, Meta, Instagram
London, England, United Kingdom · Hybrid
For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most …
Skills: Go-to-market strategy, Project management, Integrated marketing, Commercial operations, Stakeholder management
London, England, United Kingdom · Hybrid
For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most …
Skills: Product marketing, Brand marketing, Category marketing, Merchandising, Launch strategy
London, England, United Kingdom · Hybrid
For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most …
Skills: Integrated Marketing, Brand Marketing, Product Marketing, Commercial Marketing, Global Strategy
London, England, United Kingdom · Hybrid
For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most …
Skills: Technical Accounting, IFRS, Accounting Policy Development, Financial Controls, Governance
London, England, United Kingdom · Hybrid
For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most …
Skills: Fluent German, Sales Support, Customer Service, Order Management, Stock Allocation
Melbourne, England, United Kingdom · Hybrid
For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most …
Skills: Operations Management, Supply Chain Management, Logistics, Inventory Management, Warehousing
Melbourne, England, United Kingdom · Hybrid
For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most …
Skills: HR Generalist, Australian Employment Law, New Zealand Employment Law, Employee Relations, Recruitment
Melbourne, England, United Kingdom · Hybrid
For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most …
Skills: Marketing Strategy, Brand Awareness, Consumer Engagement, Digital Marketing, Brand Storytelling
Melbourne, England, United Kingdom · Hybrid
For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most …
Skills: Sales Strategy, Key Account Management, Market Development, Commercial Negotiation, P&L Management
London, England, United Kingdom · Hybrid
For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most …
Skills: D365 Finance & Operations, System Configuration, Stakeholder Management, Business Intelligence, Financial Process Optimization
London, England, United Kingdom · Hybrid
For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most …
Skills: Mandarin Fluency, Creative Coordination, Project Management, Brief Writing, Localisation
London, England, United Kingdom · Hybrid
For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most …
Skills: Customer Experience, Retail Management, Coaching, Relationship Building, Communication
London, England, United Kingdom · Hybrid
For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most …
Skills: Product Development, Production Management, Supplier Management, Supply Chain Management, Quality Assurance
London, England, United Kingdom · Hybrid
For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most …
Skills: Product Development, Production Management, Supply Chain Management, Supplier Management, Quality Assurance
London, England, United Kingdom · Hybrid
For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most …
Skills: Key Account Management, Strategic Account Planning, Sales Growth, Negotiation, Influencing Skills
United States · Hybrid
$100k–$115k/yr
Jellycat is a privately owned design-led, gift brand headquartered in London. We create innovative luxurious products in the soft toy, accessory, baby and book categories that are loved around the world. We have an estab…
Skills: Territory Management, Luxury Brand Positioning, Visual Merchandising, Account Management, Sales Forecasting
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The Commercial Retail Operations Manager will lead the operational performance and readiness of Jellycat retail spaces, including shop-in-shops and brand activations. They are responsible for managing maintenance, facilities, and supply distribution while building strong relationships with retail partners to ensure consistent service standards.
The ideal candidate possesses extensive experience in retail operations across multiple sites or complex environments, with a strong background in managing facilities and external service providers. They must demonstrate excellent project management, organizational skills, and the ability to drive operational excellence through proactive problem-solving.
For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind. How has this gentle tribe endeared themselves to so many? Perhaps it is their whimsical expressions. Or the deliciously soft fabrics. Or the beautiful way in which they sit in your hand. Whatever it is, there is something magical and unmistakeable about each one of them.
As Commercial Retail Operations Manager, you will play a key role in bringing Jellycat’s physical retail experiences to life across the UK and Europe. Working closely with Commercial Retail, Visual Merchandising, Brand, Sales teams and external retail partners, you will ensure our shop-in-shops and brand activations are operationally ready, well maintained and consistently delivering a joyful customer experience. This role owns operational excellence across multiple retail locations, building strong partner relationships and creating clear, scalable ways of working.
Leading the operational performance and readiness of Jellycat retail spaces, including shop-in-shops and brand activation's
Managing maintenance and facilities processes, ensuring issues are resolved efficiently and to a high standard
Building and managing relationships with maintenance, facilities and operational service providers
Identifying recurring operational challenges and driving preventative solutions to improve long-term performance
Creating and maintaining operational playbooks, standard operating procedures and retail checklists
Overseeing the supply, replenishment and distribution of branded materials, componentry and retail team essentials across Jellycat retail locations
Working closely with internal teams and external suppliers to ensure operational resources are delivered on time and meet Jellycat standards
Developing trusted relationships with retail partners and establishing clear operational ownership and accountability
Representing Jellycat in operational reviews and partner meetings, ensuring agreed standards and service levels are achieved
Owning retail operational communications and creating clear tools and resources that support successful execution across partner locations
Experience in retail operations, ideally across multiple sites, regions or complex retail environments
Experience managing maintenance, facilities or operational service providers
Strong project management and organisational skills, with the ability to balance multiple priorities
A proactive approach to identifying and solving operational challenges
Excellent attention to detail and the ability to understand the wider impact of operational decisions
Strong relationship-building and stakeholder management skills
Experience working with external partners and suppliers to deliver operational excellence
A collaborative and practical mindset, with a passion for delivering exceptional retail experiences
Sharing Joy
Born in London. Loved worldwide. For a quarter of a century, we have shared the joy of Jellycat toys with people of all ages, across the globe. Over this time, our unmistakeable characters have gained the affection of millions – and centre stage in many of the most prestigious stores across 77 countries. We have also become a major trendsetter on social media, featured in billions of hashtags. Today, we stand among the most loved and respected soft toy companies in the world. What makes us different? Playfulness and luxurious quality. Our designers play until something magical and unexpected happens – and a new character is born! We source beautiful materials that are noticeably softer, subtler and long-lasting. Our HQ, Jellycat Studios, is based in central London and from there we spread joy through toys, accessories, books, music, films and social media. We have two other main studios in Minneapolis and Shanghai. Explore the Jellycat world at Jellycat.com
Offices: 195 Wood Lane, Westworks Building, London, England, GB · 800 Washington Ave N, Minneapolis, Minnesota 55401, US · Naquan North Road 429, 9th Floor, Taikang Insurance Building, Shanghai, CN
Sharing Joy
Born in London. Loved worldwide. For a quarter of a century, we have shared the joy of Jellycat toys with people of all ages, across the globe. Over this time, our unmistakeable characters have gained the affection of millions – and centre stage in many of the most prestigious stores across 77 countries. We have also become a major trendsetter on social media, featured in billions of hashtags. Today, we stand among the most loved and respected soft toy companies in the world. What makes us different? Playfulness and luxurious quality. Our designers play until something magical and unexpected happens – and a new character is born! We source beautiful materials that are noticeably softer, subtler and long-lasting. Our HQ, Jellycat Studios, is based in central London and from there we spread joy through toys, accessories, books, music, films and social media. We have two other main studios in Minneapolis and Shanghai. Explore the Jellycat world at Jellycat.com
Offices: 195 Wood Lane, Westworks Building, London, England, GB · 800 Washington Ave N, Minneapolis, Minnesota 55401, US · Naquan North Road 429, 9th Floor, Taikang Insurance Building, Shanghai, CN
