Description Position Overview: The Gift Shop Supervisor & E-Commerce Associate plays a key role in delivering an exceptional retail experience at the Basin St. Station Gift Shop. Reporting to the Director of Tours and Re…
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Full-time
Posted 11d ago
~40 hrs/week
Responsibilities
Supervise daily gift shop operations, staff performance, and inventory standards to ensure an exceptional retail experience. Manage the online store via Shopify, including product photography and writing digital listings.
Requirements
Requires at least one year of experience in retail, customer service, or hospitality, with supervisory experience preferred. Proficiency with POS systems and iOS devices is required, while Shopify and photo editing skills are a plus.
Full job description
Description
Position Overview:
The Gift Shop Supervisor & E-Commerce Associate plays a key role in delivering an exceptional retail experience at the Basin St. Station Gift Shop. Reporting to the Director of Tours and Retail, this position is responsible for the day-to-day supervision of gift shop staff and operations, maintaining floor and inventory standards, and managing the shop’s online retail presence. The ideal candidate is organized, self-directed, and comfortable working across both in-person retail and digital commerce environments.
Essential Duties and Responsibilities (include but are not limited to)
Shop Operations
Oversee daily opening and closing procedures, ensuring the shop is fully prepared for business and properly secured at close.
Maintain floor standards including merchandise presentation, stocking, labeling, and display organization.
Process retail sales transactions accurately using the POS system and cover Desk Agent stations as needed.
Receive and process incoming inventory shipments; verify against invoices, enter into the system, and ensure accurate labeling.
Monitor and audit supply and inventory levels; flag discrepancies and submit reorder requests in a timely manner.
Staff Supervision
Supervise Gift Shop associates during assigned shifts, managing task assignments and ensuring performance standards are met.
Assist in scheduling; identify coverage gaps and coordinate with the Gift Shop Manager to resolve them.
Provide coaching and corrective feedback to staff; document performance issues and escalate HR concerns as appropriate.
Onboard new hires on shop procedures, POS operation, and policies; ensure completion of required documentation.
Submit written incident reports for guest complaints, workplace conflicts, or safety and security concerns on the day they occur.
E-Commerce & Digital Content
Photograph merchandise for online listings using consistent staging and lighting standards.
Write product descriptions in alignment with brand voice and upload listings to Shopify (FrenchQuarter.com).
Maintain and organize product collections, tags, and inventory within the online store; flag items needing updates or removal.
Repurpose product imagery for social media use as directed.
Other Responsibilities
Maintain a safe, organized, and welcoming shop environment; report hazards to building management and the Gift Shop Manager promptly.
Complete additional duties as assigned by the Gift Shop Manager.
Requirements
Qualifications
Minimum 1 year of retail, customer service, or hospitality experience; prior supervisory experience preferred.
Strong verbal and written communication skills with a professional and composed demeanor.
Proficiency with POS systems and iOS devices; experience with Shopify or similar e-commerce platforms a plus.
Basic product photography skills and familiarity with photo editing tools preferred.
Ability to multi-task, prioritize, and work independently in a fast-paced environment.
Flexibility to work varied shifts, including weekends and holidays.
Physical Requirements:
Must be able to stand, walk, and remain on feet for extended periods.
Occasionally required to lift and carry up to 30 pounds.
Hotels in New Orleans with a quiet venue unique from the sterile offerings of larger chain hotels.
Industry
Hospitality
Company size
11-50 employees
Headquarters
New Orleans, Louisiana
LinkedIn followers
739
Your source for French Quarter Hotels, food, fun, music, and of course Mardi Gras!
New Orleans Hotels & The Valentino Family Story
The Valentino family of New Orleans has welcomed visitors to the French Quarter for over 60 years. Native New Orleanians committed to personal service and customer satisfaction, Valentino Hospitality boast legions of loyal repeat guests. The hotels are among the most popular in the city, consistently rated in the top 20, and their restaurants and sightseeing services are must-do’s for any New Orleans visit.
The Valentino Family founding members include Anthony & Mary Ann Valentino and their 7 children. With the next generations, there are now 52 total family members, 14 of whom work in various businesses every day, ensuring local oversight, care, and attention to visitor satisfaction. The family lodging tradition started in 1958 with a 19-room motel and has now evolved into 7 hotels (650 guest rooms), 3 restaurants, and 2 sightseeing operations located in the historic French Quarter, the old Southern Railway Station, the Central Business District, and Uptown New Orleans. 3 new hotel projects are in the works.
The Place d’Armes Hotel at Jackson Square is the most historic of the hotels, with 7 separate buildings (oldest circa 1890) surrounding a lush courtyard and swimming pool. The Hotel St. Marie, Prince Conti Hotel and French Market Inn are additional French Quarter locations just off Bourbon St. and the Mississippi River. The newest Brakeman Hotel is located on the edge of the French Quarter at Basin St. Station, the old Southern Railway building.
The Bombay Club Martini Bar & Restaurant in the Prince Conti Hotel is a must-stop on any French Quarter visit -as is- Vacherie Restaurant & Bar in the Hotel St. Marie.
Basin St. Station is the old Southern Railway Freight & Baggage building on the edge of the French Quarter on the famous Basin St. Valentino Hospitality offers the Brakeman Hotel.
Offices: 814 Conti St, New Orleans, Louisiana 70112-3440, US
Hotels in New Orleans with a quiet venue unique from the sterile offerings of larger chain hotels.
Industry
Hospitality
Company size
11-50 employees
Headquarters
New Orleans, Louisiana
LinkedIn followers
739
Your source for French Quarter Hotels, food, fun, music, and of course Mardi Gras!
New Orleans Hotels & The Valentino Family Story
The Valentino family of New Orleans has welcomed visitors to the French Quarter for over 60 years. Native New Orleanians committed to personal service and customer satisfaction, Valentino Hospitality boast legions of loyal repeat guests. The hotels are among the most popular in the city, consistently rated in the top 20, and their restaurants and sightseeing services are must-do’s for any New Orleans visit.
The Valentino Family founding members include Anthony & Mary Ann Valentino and their 7 children. With the next generations, there are now 52 total family members, 14 of whom work in various businesses every day, ensuring local oversight, care, and attention to visitor satisfaction. The family lodging tradition started in 1958 with a 19-room motel and has now evolved into 7 hotels (650 guest rooms), 3 restaurants, and 2 sightseeing operations located in the historic French Quarter, the old Southern Railway Station, the Central Business District, and Uptown New Orleans. 3 new hotel projects are in the works.
The Place d’Armes Hotel at Jackson Square is the most historic of the hotels, with 7 separate buildings (oldest circa 1890) surrounding a lush courtyard and swimming pool. The Hotel St. Marie, Prince Conti Hotel and French Market Inn are additional French Quarter locations just off Bourbon St. and the Mississippi River. The newest Brakeman Hotel is located on the edge of the French Quarter at Basin St. Station, the old Southern Railway building.
The Bombay Club Martini Bar & Restaurant in the Prince Conti Hotel is a must-stop on any French Quarter visit -as is- Vacherie Restaurant & Bar in the Hotel St. Marie.
Basin St. Station is the old Southern Railway Freight & Baggage building on the edge of the French Quarter on the famous Basin St. Valentino Hospitality offers the Brakeman Hotel.
Offices: 814 Conti St, New Orleans, Louisiana 70112-3440, US