Toronto, Ontario, Canada · On-site
$17/hr–$24/hr
Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, yo…
Skills: Luxury Sales, Client Relationship Management, Visual Merchandising, Commission-Based Selling, Social Media Influencing
Montreal, Quebec, Canada · On-site
$16/hr–$30/hr
Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, yo…
Skills: Administrative Support, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
Toronto, Ontario, Canada · On-site
$17/hr–$29/hr
Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, yo…
Skills: Visual Merchandising, Mannequin Styling, Store Installation, Inventory Management, Corporate Guideline Adherence
Toronto, Ontario, Canada · On-site
$17/hr–$29/hr
Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, yo…
Skills: Dessert Menu Design, Pastry Preparation, Afternoon Tea Creation, Staff Training, Kitchen Supervision
Montreal, Quebec, Canada · On-site
$16/hr–$24/hr
Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, yo…
Skills: Inventory Management, Stock Recovery, French Communication, English Communication, Organization
Vancouver, British Columbia, Canada · On-site
$18/hr–$25/hr
Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, yo…
Skills: Luxury Sales, Client Relationship Management, Product Knowledge, Visual Merchandising, Customer Service
Mississauga, Ontario, Canada · On-site
Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, yo…
Skills: Luxury Sales, Clienteling, Wardrobing, Styling Techniques, Customer Relationship Management
Toronto, Ontario, Canada · On-site
$17/hr–$25/hr
Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, yo…
Skills: Customer Service, POS Systems, Relationship Management, Conflict Resolution, Microsoft Word
Toronto, Ontario, Canada · On-site
$17/hr–$24/hr
Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, yo…
Skills: Order Fulfillment, Inventory Management, Quality Control, Shipping And Receiving, POS Systems
Toronto, Ontario, Canada · On-site
Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, yo…
Skills: Luxury Sales, Wardrobing, Styling Techniques, Client Relationship Management, Customer Acquisition
Toronto, Ontario, Canada · On-site
Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, yo…
Skills: Luxury Sales, Wardrobing, Styling, Client Relationship Management, Customer Acquisition
Vancouver, British Columbia, Canada · On-site
$18/hr–$29/hr
Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, yo…
Skills: Luxury Sales, Client Relationship Management, Product Knowledge, Visual Merchandising, Customer Service
Vancouver, British Columbia, Canada · On-site
$18/hr–$24/hr
Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, yo…
Skills: Luxury Sales, Client Relationship Management, Visual Merchandising, Fashion Trend Analysis, Social Media Influencing
Vancouver, British Columbia, Canada · On-site
$18/hr–$25/hr
Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, yo…
Skills: Customer Service, Order Taking, Upselling, Wine Pairing, Bilingualism
Calgary, Alberta, Canada · On-site
$15/hr–$29/hr
Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, yo…
Skills: Calendar Management, Customer Service, Client Profile Management, Data Tracking, Merchandising
Vancouver, British Columbia, Canada · On-site
$18/hr–$30/hr
Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, yo…
Skills: Loss Prevention, CCTV Monitoring, Internal Investigations, External Investigations, Evidence Documentation
Mississauga, Ontario, Canada · On-site
$17/hr–$24/hr
Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, yo…
Skills: Stock Management, Inventory Control, Merchandise Processing, Health & Safety Compliance, Organization
Mississauga, Ontario, Canada · On-site
$17/hr–$25/hr
Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, yo…
Skills: Customer Service, POS Systems, Relationship Management, Conflict Resolution, Microsoft Word
Mississauga, Ontario, Canada · On-site
$17/hr–$24/hr
Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, yo…
Skills: Forklift Operation, Shipping And Receiving, Inventory Management, Safe Lifting Techniques, Customs Procedures
Montreal, Quebec, Canada · On-site
$16/hr–$29/hr
Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, yo…
Skills: Luxury Sales, Client Relationship Management, Visual Merchandising, Product Knowledge, Bilingualism (French/English)
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Develop long-term customer relationships to increase sales and loyalty within the jewelry and watches department. Responsibilities include delivering extraordinary service, managing a personal client base, and performing visual merchandising tasks.
Requires a minimum of 4 years of experience in a commission-based luxury sales environment with a proven track record of exceeding quotas. Candidates must be flexible with their schedule and skilled in using social media and technology to drive client acquisition.
Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.
A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.
Sales Associate - Jewellery and Watches
The Sales Associate develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Sales Associate compensation is commission-based and is directly tied to sales volume results
Specific responsibilities include (but are not limited to) the following:
Consistently deliver extraordinary service to all customers
Exceed all sales and service goals and targets
Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars
Perform floor recovery, visual merchandising, price change, and related sales support tasks
Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc
Resolve all customer service issues and partner with selling management on any issues outside of guidelines
Comply with all Health & Safety policies and requirements
Ensure compliance with privacy policies, regulations, and cyber security measures.
Perform other duties, as assigned
The ideal candidate:
Minimum of 4+ years experience in a commission-based luxury sales environment
Consistent sales performance with demonstrated results in achieving and exceeding sales quota required
Ability to work a flexible schedule including evenings, weekends and holiday availability
Highly collaborative; working with and through others in a team-oriented environment
Leverages social media platforms to promote themselves as a fashion influencer and build personal brand
Skilled at using multiple channels of technology to strengthen existing relationships, drive new client acquisition & stay connected
Proactively reaches out to clients to share a curated view of new receipts that are aligned with their clients fashion preferences
Has a strong understanding of current and emerging trends in fashion
Possesses broad range of product knowledge across all merchandise categories in the store
Takes initiative to stay informed on new merchandise deliveries across all commodities to maximize selling potential
The measures of success:
Contribution to financial objectives
Individual objectives linked to the achievement of department goals
Feedback from internal and external clients
Conseiller(ère) à la vente
Le(la) conseiller(ère) à la vente développe des relations étroites et durables avec les clients afin d’accroître les ventes, le niveau de service et la fidélisation. La rémunération inhérente à cette fonction est axée sur les commissions et directement proportionnelle au volume de ventes réalisées.
Les responsabilités spécifiques comprennent ce qui suit, sans toutefois s’y limiter :
Offre de façon soutenue un excellent service à tous les clients
Dépasse tous les buts et objectifs inhérents aux ventes et au service
Se compose une clientèle de base personnelle loyale en acquérant constamment de nouveaux clients, en faisant progresser ses relations avec les clients existants et en retenant les clients fidèles
Assiste à toutes les séances de formation, y compris les séances d’info sur les produits, celles offertes par les fournisseurs et les ateliers Holt Renfrew
Effectue le réaménagement du rayon, le marchandisage visuel, les changements de prix et toute tâche connexe appuyant les ventes
Communique régulièrement avec sa clientèle personnelle par téléphone, par courrier ou par voie électronique relativement aux événements en magasin, aux demandes de produits, au suivi après-vente, aux anniversaires, etc.
Règle toutes les préoccupations en matière de service à la clientèle et collabore avec la direction des ventes pour toutes celles qui ne sont pas dans les lignes directrices
Observe toutes les exigences et politiques en matière de santé et sécurité
Assurer le respect en matière de protection de la vie privée, des réglementations et des mesures de cybersécurité.
Effectue les autres tâches qui lui sont assignées
Le(la)candidat(e) idéal(e) doit :
Posséder au moins 4 années d’expérience dans un environnement axé sur les ventes à commission
Avoir un rendement constant des ventes et des résultats démontrés dans l'atteinte et le dépassement du quota de ventes requis
Avoir la capacité de travailler selon un horaire flexible, y compris le soir, les fins de semaine et les jours fériés.
Être très collaboratif; travailler avec et par l'intermédiaire d'autres personnes dans un environnement axé sur l'esprit d'équipe
Tirer parti des plateformes de médias sociaux pour se faire connaître en tant qu'influenceur de la mode et bâtir une marque personnelle
Être habile à utiliser de multiples canaux technologiques pour renforcer les relations existantes, favoriser l'acquisition de nouveaux clients et garder le contact
Utiliser l'application Holt Renfrew 360 pour rester en contact avec les clients et faire des suggestions ciblées en fonction de l'historique des achats et des préférences
S'adresser de façon proactive aux clients pour partager un point de vue trié sur le volet des nouveaux arrivages qui correspondent aux préférences des clients en matière de mode
Avoir une bonne compréhension des tendances actuelles et émergentes de la mode
Posséder une vaste connaissance des produits dans toutes les catégories de marchandises du magasin
Prendre l'initiative de se tenir au courant des nouvelles livraisons de marchandises dans toutes les divisions afin de maximiser le potentiel de vente
L’évaluation du succès :
Contribution aux objectifs financiers
Objectifs individuels liés à la réalisation des objectifs du rayon
Rétroactions des clients internes et externes
Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.
Hiring Range / Échelle salariale à l’embauche :$17.60 - $24.00 / 17,60$ - 24,00$ (per hour / de l’heure)This role is also eligible for commission in addition to base pay. Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, contests, and our coveted employee discount. / Ce poste est également admissible à une commission en plus du salaire de base. La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'évaluation de sa contribution au poste à l'issue de la procédure d'entrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de l’expérience, des qualifications, du rendement et des conditions du marché local. Nous nous efforçons d'offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement, de concours et notre très convoitée remise d'employé.Est. 1837 | Proudly Canadian | Your destination for luxury and style
Est. 1837 | Proudly Canadian. Your destination for luxury and style. Founded in Quebec City in 1837, Holt Renfrew is renowned for unparalleled retail experiences and is Canada’s hub for the world’s best fashion and beauty brands. Recognized as a leader in personal service and experiences, the company’s mission is to empower self-expression and ignite positive change along with overarching commitments to sustainability and diversity and inclusion. With six stores across Canada, including three in the Greater Toronto Area, plus Montreal, Calgary, and Vancouver, customers can also experience Holt Renfrew’s offerings via holtrenfrew.com.
Offices: 60 Bloor Street West, Toronto, Ontario M4W 3B8, CA
Est. 1837 | Proudly Canadian | Your destination for luxury and style
Est. 1837 | Proudly Canadian. Your destination for luxury and style. Founded in Quebec City in 1837, Holt Renfrew is renowned for unparalleled retail experiences and is Canada’s hub for the world’s best fashion and beauty brands. Recognized as a leader in personal service and experiences, the company’s mission is to empower self-expression and ignite positive change along with overarching commitments to sustainability and diversity and inclusion. With six stores across Canada, including three in the Greater Toronto Area, plus Montreal, Calgary, and Vancouver, customers can also experience Holt Renfrew’s offerings via holtrenfrew.com.
Offices: 60 Bloor Street West, Toronto, Ontario M4W 3B8, CA
