We are seeking an enthusiastic and service-driven Fitness & Wellness Manager to support member inquiries, tours, and onboarding at HEIMAT. This role is responsible for delivering a seamless, world-class concierge and lifestyle experience throughout the entire membership journey while upholding the brand's luxury standards.
Key Responsibilities:
Client Relationship Management
- Serve as the primary point of contact for prospective and current clients via email ([email protected]) and in person
- Manage client pipelines, including new member onboarding and tracking
- Coordinate responsibilities with co-managers (where applicable) under the guidance of Personal Training leadership
- Schedule and oversee new member fitness assessments
- Support programming oversight and client coverage
Operational Management
- Lead the operational components of New Hire Onboarding, Payroll, and scheduling
- Audit, manage, and reconcile training session pipelines on a daily, weekly, and pay-period basis
- Oversee and execute bi-weekly payroll processes and communication
- Ensure compliance with Personal Training certifications (CPR, licensure, etc.)
- Coach trainers on sales performance and business development
- Drive lead generation efforts and support trainer revenue growth strategies
- Establish and support goals tied to club events, including post-event follow-up
- Facilitate monthly or bi-monthly department meetings/forums
- Develop and maintain SOPs, ensuring consistency in operational execution
- Support Group Fitness Instructors through financial planning related to compensation structures
- Act as Duty Manager as needed, ensuring operational excellence across departments
KPI Management
- Proactively address business trends in class utilization vs. Club usage, identify peak times based on usage and maximize studio capacities to curate efficient scheduling.
- Performance management of all Group Fitness Managers.
Additional Fitness Leadership Responsibilities
- Oversee trainer performance, scheduling, and monthly business projections
- Conduct regular business management meetings to support trainer development
- Partner with Membership Advisors to drive personal training sales and bookings
- Monitor business trends and implement improvements to performance and retention
- Support development of digital training platforms and educational initiatives
- Foster collaboration across departments to enhance the member experience
- Participate in hiring, onboarding, and performance management processes
- Promote a high-performance, service-oriented team culture aligned with brand standards
Spa Responsibilities
Client Relationship Management
- Communicate with spa clients regarding bookings, feedback, and service recovery
- Monitor satisfaction levels and continuously enhance the member wellness experience
- Ensure alignment with HEIMAT's luxury service standards while maintaining financial performance
Operational Management
- Oversee hiring and staffing of the Spa team
- Lead onboarding for new Spa team members
- Manage bi-weekly payroll for the Spa department
- Reconcile vendor POS and ensure timely invoice payments (Net 30 terms)
- Manage inventory ordering in partnership with the Spa Supervisor
- Oversee spa equipment maintenance, safety standards, and scheduling operations
- Act as Duty Manager when needed
Additional Spa Leadership Responsibilities
- Lead recruitment, onboarding, training, and development of Spa team members
- Implement upselling strategies to enhance member experience and revenue
- Partner with brand stakeholders and leadership to develop wellness programming, events, and packages
- Support strategic development of a luxury boutique spa business model
- Utilize technology and market insights to enhance service offerings and member engagement
- Foster a collaborative and elevated team culture aligned with brand expectations
Qualifications
- Bachelor’s degree preferred (Kinesiology, Exercise Science, or Sports Management)
- Current national certification; CPR/AED and First Aid required
- 5–10 years of experience in Personal Training and programming
- Minimum 3 years of leadership experience (fitness leadership preferred)
- Proven ability to drive financial and sales performance
- Strong business acumen and operational leadership skills
- Experience leveraging technology to enhance member engagement and training outcomes
- Demonstrated ability to build and maintain high-performing teams
- Excellent interpersonal, communication, and organizational skills
- Strong attention to detail and ability to manage high-volume communications
- Passion for the fitness and wellness industry
Physical Requirements
- Ability to lift up to 50 pounds
- Ability to move or assist with moving equipment and furniture
- Comfortable using ladders or step stools
- Ability to climb stairs multiple times daily
Compensation: $ 95,000 - 105,000 yearly
Why Join HEIMAT?
At HEIMAT, we live our values every day and take pride in cultivating an exceptional team culture. This is an opportunity to make a meaningful impact while contributing to a premium fitness and wellness experience.
Employee Benefits Include:
- Complimentary membership to John Reed
- 30% discount on food, beverages, and club services at HEIMAT
Learn more at Visit HEIMAT Website