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Jobs at Heartland Home Services (Now Hiring) — 11 open

Heartland Home Services

Call Center Customer Service Representative

Newburgh, Indiana, United States · On-site

Mid level

Job Description: A+Derr is seeking an energetic and dedicated call center Customer Service Representative to join our dynamic call center team. In this role, you will be the frontline ambassador for our company, providin…

Skills: Communication Skills, Phone Etiquette, Data Entry, Microsoft Office, Customer Service

Heartland Home Services

Install Helper

Oconomowoc, Wisconsin, United States · On-site

Mid level

Job Description: The Company: Pat’s Heating & Air Conditioning has been a trusted name in the Waukesha County area HVAC since 1989, and promises the same 5-star customer service with every interaction. Pat’s Heating & A/…

Skills: HVAC Installation, Customer Rapport, Construction, General Labor, Multitasking

Heartland Home Services

Journeyman Plumber

Newburgh, Indiana, United States · On-site

$63k–$93k/yr

Mid level

Job Description: A+Derr proudly serves the southern Indiana and Kentucky areas. We believe in standing behind our work and back this up with a 100% satisfaction guarantee for our customers! Our team provides the best pos…

Skills: Plumbing Diagnostics, Plumbing Installation, Blueprint Reading, Cost Estimating, Customer Service

Heartland Home Services

HVAC Service & Maintenance Tech

Newburgh, Indiana, United States · On-site

Mid level

Job Description: LOOKING TO GROW YOUR CAREER WITH A GREAT COMPANY? The A+Derr Heating & Cooling team has proudly served the Tri-state area for nearly 50 years. We believe in standing behind our work and back this up with…

Skills: Preventative Maintenance, HVAC Repair, Equipment Inspection, Wiring, Inventory Management

Heartland Home Services

Residential Heating & Cooling HVAC Service Technician

Kalamazoo, Michigan, United States · On-site

Entry level

Job Description: Successful candidates with have the following characteristics: Minimum of 1 year residential HVAC experienceSkills in customer service, communication and have a mechanical aptitudeAble to produce neat, c…

Skills: Residential HVAC, Customer Service, Communication, Mechanical Aptitude, Organization

Heartland Home Services

HVAC Lead Install Technician - $2500 Sign on Bonus!

Louisville, Kentucky, United States · On-site

Senior

Job Description: ---> Sign on Bonus $2500!! <--- We are looking for self-driven, motivated individuals to join our Install team! We have openings for a Lead HVAC Installer. Installers are responsible for providing a vari…

Skills: HVAC Installation, Residential Change Out, Equipment Assembly, Customer Service, Technical Documentation

Heartland Home Services

HVAC Service & Maintenance Tech

Louisville, Kentucky, United States · On-site

Entry level

Job Description: LOOKING TO GROW YOUR CAREER WITH A GREAT COMPANY? The A+Derr Heating & Cooling team has proudly served the Tri-state area for nearly 50 years. We believe in standing behind our work and back this up with…

Skills: HVAC Maintenance, Equipment Repair, Preventative Maintenance, Wiring, Inventory Management

Heartland Home Services

Master Electrician

Louisville, Kentucky, United States · On-site

Senior

Job Description: Join the A+ Derr Team If you are a licensed Master Electrician looking for a company that values leadership, craftsmanship, customer service, and career growth, we want to hear from you. Join a team that…

Skills: Residential Electrical Service, Electrical Troubleshooting, Generator Installation, Code Compliance, Team Mentoring

Heartland Home Services

Journeyman Electrician

Louisville, Kentucky, United States · On-site

Mid level

Job Description: Join the A+ Derr Team If you are a licensed Journeyman Electrician looking for a company that values craftsmanship, customer service, and career growth, we want to hear from you. Join a team that has bee…

Skills: Residential Electrical Service, Troubleshooting, Electrical Installation, Generator Service, NEC Compliance

Heartland Home Services

Service Technician-3

Wixom, Michigan, United States · On-site

Entry level

Job Description: Heartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Skills: Mechanical Installation, Equipment Repair, Preventative Maintenance, HVAC, Plumbing

Heartland Home Services

Residential Heating & Cooling HVAC Service Technician

Lansing, Michigan, United States · On-site

Entry level

Job Description: Successful candidates with have the following characteristics: Minimum of 1 year residential HVAC experienceSkills in customer service, communication and have a mechanical aptitudeAble to produce neat, c…

Skills: Residential HVAC, Customer Service, Communication, Mechanical Aptitude, Organization

Call Center Customer Service Representative

Heartland Home Services

Newburgh, Indiana, United States • On-site

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Mid level

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  • Full-time
  • Posted 2d ago
  • ~40 hrs/week

Responsibilities

Handle inbound and outbound calls to assist customers with scheduling, billing, and product information. Maintain accurate customer records in CRM systems and identify opportunities to promote relevant products or services.

Requirements

Requires at least 3 years of call center experience and a typing speed of 50+ wpm. Candidates must possess strong communication skills and the ability to handle challenging situations professionally.

Full job description

Job Description:

A+Derr is seeking an energetic and dedicated call center Customer Service Representative to join our dynamic call center team. In this role, you will be the frontline ambassador for our company, providing exceptional support to our diverse customer base. Your enthusiasm and communication skills will drive positive interactions, ensuring customer satisfaction and loyalty. This position offers an exciting opportunity in a fast-paced environment that values proactive problem-solving and clear communication while supporting multiple locations within Indiana and Kentucky.

A day in the life...

  • Handle inbound and outbound calls with professionalism, courtesy, and enthusiasm, addressing customer inquiries promptly and effectively
  • Assist customers with scheduling, product information and billing questions, to ensure a seamless experience
  • Maintain accurate records of customer interactions through data entry and CRM (Customer Relationship Management) systems
  • Follow established phone etiquette standards and standard operating procedures to create positive customer interactions and resolve issues efficiently
  • Support sales initiatives by identifying customer needs and promoting relevant products or services when appropriate
  • Conduct analysis of customer feedback and call data to identify trends and suggest improvements for service quality
  • Our call center is a regionalized call center that takes calls for several businesses. This results in being able to work in a fast-paced environment that is continually evolving to meet the needs of several diverse businesses within the HVAC, plumbing, and electrical industry.

Skills to be successful in the role...

  • Excellent communication skills in English is required
  • Proven experience in call center environments or customer support roles with strong phone etiquette
  • Strong data entry skills with high typing speed of 50+ wpm and accuracy; familiarity with Microsoft Office applications is preferred
  • Exceptional customer service skills with the ability to handle challenging situations calmly and professionally
  • Outbound calling experience is advantageous for follow-up or sales outreach efforts
  • Solid understanding of computer systems, CRM tools, and basic analysis skills to interpret customer data effectively
  • Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail
  • Flexibility and adaptability to multiple company needs
  • Ownership mentality to ensure value is brought to customers at all touch points

Experience Requirements

  • 3+ years of call center experience

Join us at A+Derr to be part of a vibrant team committed to delivering outstanding client services!

Heartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Related keywords

Call CenterCustomer Relationship ManagementCRMHVACPlumbingElectrical IndustryData EntryPhone EtiquetteOutbound CallingCustomer SatisfactionMicrosoft Office

About Heartland Home Services

LinkedInVisit site

Shared Strength, Delivered Locally. That's the Heartland way!

Industry
Consumer Services
Company size
1,001-5,000 employees
Headquarters
Grand Rapids, Michigan
LinkedIn followers
2,947

Founded in 2017 on the principle of SHARED STRENGTH, DELIVERED LOCALLY. Heartland Home Services leads the market in residential home services and is designed to empower, engage, and INSPIRE OUR BRANDS to accelerate performance every step of the way. We are committed to being the EMPLOYER OF CHOICE, growing our presence across the United States with a passion to ignite career opportunities for our people. Headquartered in Michigan and rooted in our Midwestern values, WE ARE DEDICATED to building a better future where we live and work.

Offices: 4101 Sparks Dr SE, Suite B, Grand Rapids, Michigan 49546, US

HVACElectricaland Plumbing
View all jobs at Heartland Home Services

About Heartland Home Services

LinkedInVisit site

Shared Strength, Delivered Locally. That's the Heartland way!

Industry
Consumer Services
Company size
1,001-5,000 employees
Headquarters
Grand Rapids, Michigan
LinkedIn followers
2,947

Founded in 2017 on the principle of SHARED STRENGTH, DELIVERED LOCALLY. Heartland Home Services leads the market in residential home services and is designed to empower, engage, and INSPIRE OUR BRANDS to accelerate performance every step of the way. We are committed to being the EMPLOYER OF CHOICE, growing our presence across the United States with a passion to ignite career opportunities for our people. Headquartered in Michigan and rooted in our Midwestern values, WE ARE DEDICATED to building a better future where we live and work.

Offices: 4101 Sparks Dr SE, Suite B, Grand Rapids, Michigan 49546, US

HVACElectricaland Plumbing
View all jobs at Heartland Home Services

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