Phoenix, Arizona, United States · On-site
Location: Phoenix, AZ Summary: As a Project Manager on Harbour’s Customer Experience team, you will own the order journey for our trade, contract, and hospitality clients from purchase order through final delivery. You w…
Skills: Project Management, Order Management, NetSuite, Customer Experience, Stakeholder Communication
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Manage the end-to-end order journey for trade and hospitality clients, coordinating between sales, logistics, and finance. Track production milestones for custom and made-to-order pieces to ensure timely delivery and installation.
Requires 2+ years of project or order management experience in wholesale, contract, or hospitality environments. Proficiency in NetSuite or similar ERP systems and the ability to self-manage high-volume workloads are essential.
As a Project Manager on Harbour’s Customer Experience team, you will own the order journey for our trade, contract, and hospitality clients from purchase order through final delivery. You will be the hub of coordination between clients, sales representatives, purchasing, logistics, warehouse, and finance, keeping orders moving accurately and on schedule. A significant part of the role involves managing special orders, made-to-order and custom pieces, and Customer’s Own Material (COM) work, tracking each order against production and shipping milestones to protect the end client’s delivery and installation date. You will define your own structure in a high-volume, ever-changing order environment where priorities shift daily and the processes you build are often the first of their kind.
Responsibilities:Luxury indoor and outdoor furniture inspired by the Australian way of life.
A global leader in luxury design & manufacturing. Since 1976, Harbour has been synonymous with luxury furniture. Born in Australia and now based in the US, Harbour stands out as the ultimate destination for outdoor & indoor design with a distinctive range of collections featuring unique designs of incredible comfort and durability — all inspired by a profound connection to the rich Australian coastal landscapes and lifestyle we call home. We invite you to share in this legacy. What Guides Us We’re leaders in the world of design who believe timeless designs can bring people together and elevate their experiences. We’re inspired by the culture of craftsmanship in our family heritage and by our Australian identity — which shapes the simplicity of our design, the durability of our product and our commitment to sustainability. We aspire to have a positive impact on the world because we believe that humanity is at its best when people come together. Our passion for design drives us to be dedicated to the perfection of our art — the art of togetherness. More than a furniture company, Harbour is a lifestyle brand. We’re steeped in a culture that promotes the Australian way of life: our love of the outdoors, travel, nature, modern design and life on the harbour of course, all expressed through each and every collection. Our signature aesthetic is fresh, light, modern, coastal and luxe-inspired – an evolution of generations of Australian design. Our customers are attracted to our story as much as our style, an underlying Australian story of our own family history and craftsmanship.
Offices: West Hollywood, CA 90048, US · 3240 Helms Avenue, Los Angeles, CA 90034, US · 3 / 1037-1047 Bourke Street, Enter Via George Street, Waterloo, NSW 2017, AU · 2 Lee Wing Street, Horizon Plaza, Suite 805, Hong Kong, Ap Lei Chau HK, HK · 8950 Beverly Blvd, West Hollywood, California 90048, US
Luxury indoor and outdoor furniture inspired by the Australian way of life.
A global leader in luxury design & manufacturing. Since 1976, Harbour has been synonymous with luxury furniture. Born in Australia and now based in the US, Harbour stands out as the ultimate destination for outdoor & indoor design with a distinctive range of collections featuring unique designs of incredible comfort and durability — all inspired by a profound connection to the rich Australian coastal landscapes and lifestyle we call home. We invite you to share in this legacy. What Guides Us We’re leaders in the world of design who believe timeless designs can bring people together and elevate their experiences. We’re inspired by the culture of craftsmanship in our family heritage and by our Australian identity — which shapes the simplicity of our design, the durability of our product and our commitment to sustainability. We aspire to have a positive impact on the world because we believe that humanity is at its best when people come together. Our passion for design drives us to be dedicated to the perfection of our art — the art of togetherness. More than a furniture company, Harbour is a lifestyle brand. We’re steeped in a culture that promotes the Australian way of life: our love of the outdoors, travel, nature, modern design and life on the harbour of course, all expressed through each and every collection. Our signature aesthetic is fresh, light, modern, coastal and luxe-inspired – an evolution of generations of Australian design. Our customers are attracted to our story as much as our style, an underlying Australian story of our own family history and craftsmanship.
Offices: West Hollywood, CA 90048, US · 3240 Helms Avenue, Los Angeles, CA 90034, US · 3 / 1037-1047 Bourke Street, Enter Via George Street, Waterloo, NSW 2017, AU · 2 Lee Wing Street, Horizon Plaza, Suite 805, Hong Kong, Ap Lei Chau HK, HK · 8950 Beverly Blvd, West Hollywood, California 90048, US
