San Diego, California, United States · Hybrid
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Skills: NetSuite ERP, Workato, Zone AP Automation, RF-SMART, SOX Compliance
San Diego, California, United States · On-site
$180k–$252k/yr
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Skills: Alliance Management, Business Development, Cross-functional Team Leadership, Negotiation, Contract Management
San Diego, California, United States • Hybrid
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Support and maintain the NetSuite ERP environment and its integrations with Workato, Zone, and RF-SMART. Ensure system operations align with SOX and GxP compliance requirements while providing technical support to various business units.
Requires at least 8 years of IT experience with at least 2 years specifically supporting NetSuite ERP. Knowledge of integration platforms, compliance standards, and a preference for NetSuite certifications or scripting skills.
Save time and apply through your LinkedIn account. Click the Apply with LinkedIn button and your LinkedIn profile will be imported into our site.
In order to move forward, you will need to create an account. Your password must be eight characters long, contain at least one special character, one capital letter and a number.
We look forward to discovering your talents.
POSITION SUMMARY:
The Senior Specialist 2, IT Technical Support & Maintenance supports and maintains the NetSuite ERP environment and its integrations with Workato, Zone (AP automation tool), and RF-SMART. This role will provide day-to-day technical support, manage system maintenance activities, assist with planned releases and approved changes, maintain user-level security, troubleshoot integration issues, and ensure systems operate in alignment with SOX (Sarbanes-Oxley) and GxP (Good Practice) compliance requirements.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
These may include but are not limited to:
NetSuite Support
Provide Tier 1 and Tier 2 support for NetSuite users across Finance, Procurement, Supply Chain, Manufacturing and Quality.
Troubleshoot issues related to transactions, workflows, saved searches, roles, and permissions.
Coordinate and support planned NetSuite releases, patches, and approved system changes.
Assist in testing and deploying NetSuite updates, customizations, and new features.
Maintain system configurations and ensure proper documentation of changes.
Integration Support
Monitor and support integrations between NetSuite and:
Workato (for automated workflows and data sync)
Zone (AP automation tool)
RF-SMART (for warehouse and inventory operations)
Collaborate with vendors and internal teams to resolve integration errors and optimize performance.
Document integration workflows and maintain configuration records.
Compliance & Governance
Ensure all system configurations, workflows, and access controls adhere to SOX (Sarbanes-Oxley) compliance standards, including audit trail integrity and segregation of duties.
Support GxP (Good Practice) compliance by maintaining validated systems, documenting changes, and participating in periodic reviews and audits.
Work closely with internal audit, QA, and compliance teams to ensure systems meet regulatory and operational requirements.
User Training & Documentation
Create and maintain user guides, FAQs, and training materials for NetSuite and integrated tools.
Conduct onboarding and refresher training sessions for end users.
System Monitoring & Maintenance
Perform routine system health checks, data validations, and performance monitoring.
Plan and execute maintenance activities, including scheduled downtime, patching, and configuration updates.
Support audit and compliance efforts by ensuring proper access controls and data integrity.
Continuous Improvement
Identify opportunities to improve system usability, efficiency, and reliability.
Participate in enhancement projects and cross-functional initiatives related to ERP and automation.
Other duties as assigned
EDUCATION, EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES:
At least 8 years of IT experience with at least 2 years of experience supporting NetSuite ERP in a technical or functional role.
An equivalent combination of experience and education may be considered
Familiarity with Workato or similar integration platforms.
Experience with AP automation tools (Zone preferred) and warehouse management systems (RF-SMART preferred).
Understanding of SOX and GxP compliance requirements in an IT or systems context.
Strong troubleshooting and analytical skills.
Excellent communication and documentation abilities.
NetSuite Administrator or SuiteFoundation certification is preferred.
Experience with scripting (SuiteScript, JavaScript) or integration logic is preferred.
Background in supporting validated systems in a life sciences or regulated environment is preferred.
Physical Activities: On a continuous basis, be at a desk for a long period of time; intermittently answer the telephone and type on a computer. Some walking and lifting up to 20 lbs. may be required. The noise level in the work environment is usually low to moderate.
The physical requirements described above are representative of those that must be met by an employee to successfully perform the essential functions and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and responsibilities of this job.
Travel may be required up to 5% of your time.
At Halozyme we continuously push the pace of innovation.
Halozyme is a biopharmaceutical company bringing disruptive solutions to significantly improve patient experiences and outcomes for emerging and established therapies. Halozyme advises and supports its biopharmaceutical partners in key aspects of new drug development with the goal of improving patients' lives while helping its partners achieve global commercial success. As the innovators of the ENHANZE® technology, which can reduce hours-long treatments to a matter of minutes, Halozyme's commercially-validated solution has positively impacted more than 400,000 patient lives via five commercialized products across more than 100 global markets. Halozyme and its world-class partners are currently advancing multiple therapeutic programs intended to deliver innovative therapies, with the potential to improve the lives of patients around the globe. Halozyme's proprietary enzyme rHuPH20 forms the basis of the ENHANZE® technology and is used to facilitate the delivery of injected drugs and fluids, potentially reducing the treatment burden of other drugs to patients. Halozyme has licensed its ENHANZE® technology to leading pharmaceutical and biotechnology companies including Roche, Baxalta, Pfizer, Janssen, AbbVie, Lilly, Bristol-Myers Squibb, Alexion and argenx. Halozyme derives revenues from these collaborations in the form of milestones and royalties as the company's partners make progress developing and commercializing their products being developed with ENHANZE®. We are a diverse team, who are committed to bringing therapies and results to patients. It's not enough to be qualified and experienced at what you do, we are looking for people who believe in our mission and match our values. We are building a company where people can pursue their career goals in a supportive and collaborative team environment. Visit www.halozyme.com/careers for more details. We are Halozyme.
Offices: 12390 El Camino Real, San Diego, California 92130, US · 12500 Whitewater Dr, Minnetonka, Minnesota 55343, US · 100 Princeton South Corporate Center, 300, Ewing, New Jersey 08628, US
At Halozyme we continuously push the pace of innovation.
Halozyme is a biopharmaceutical company bringing disruptive solutions to significantly improve patient experiences and outcomes for emerging and established therapies. Halozyme advises and supports its biopharmaceutical partners in key aspects of new drug development with the goal of improving patients' lives while helping its partners achieve global commercial success. As the innovators of the ENHANZE® technology, which can reduce hours-long treatments to a matter of minutes, Halozyme's commercially-validated solution has positively impacted more than 400,000 patient lives via five commercialized products across more than 100 global markets. Halozyme and its world-class partners are currently advancing multiple therapeutic programs intended to deliver innovative therapies, with the potential to improve the lives of patients around the globe. Halozyme's proprietary enzyme rHuPH20 forms the basis of the ENHANZE® technology and is used to facilitate the delivery of injected drugs and fluids, potentially reducing the treatment burden of other drugs to patients. Halozyme has licensed its ENHANZE® technology to leading pharmaceutical and biotechnology companies including Roche, Baxalta, Pfizer, Janssen, AbbVie, Lilly, Bristol-Myers Squibb, Alexion and argenx. Halozyme derives revenues from these collaborations in the form of milestones and royalties as the company's partners make progress developing and commercializing their products being developed with ENHANZE®. We are a diverse team, who are committed to bringing therapies and results to patients. It's not enough to be qualified and experienced at what you do, we are looking for people who believe in our mission and match our values. We are building a company where people can pursue their career goals in a supportive and collaborative team environment. Visit www.halozyme.com/careers for more details. We are Halozyme.
Offices: 12390 El Camino Real, San Diego, California 92130, US · 12500 Whitewater Dr, Minnetonka, Minnesota 55343, US · 100 Princeton South Corporate Center, 300, Ewing, New Jersey 08628, US
