Vimercate, Lombardy, Italy · Hybrid
Job Posting Title Financial Controller - Area Service The challenge An exciting opportunity has arisen to contribute to Haier Europe. The Company is on a journey to achieve ambitious growth and leadership objectives in t…
Skills: KPI Monitoring, Financial Controlling, Budgeting, Forecasting, Data Analysis
Bolton, England, United Kingdom · Hybrid
If you want to build a career that believes customer service is key to personal and business goals, our future is yours to grasp. As a Customer Service Advisor - Omni-Channel based at our Bolton Call Centre / Customer Se…
Skills: Customer Service, Omnichannel Communication, Live Chat, Telephone Support, Conflict Resolution
Ljubljana, Slovenia · On-site
Job Posting Title Key Account Manager The challenge Key Account Manager Company:** Candy Hoover d.o.o. Job Summary As a Key Account Manager at Candy Hoover d.o.o., you will be responsible for developing and maintaining s…
Skills: Key Account Management, Strategic Account Planning, Contract Negotiation, Sales Forecasting, CRM Software
Saint-Denis, Réunion, France · Hybrid
Intitulé de poste Juriste (H/F) Les missions Haier Europe, Home of Entrepreneurs, poursuit son développement ! Prêt.e.s à rejoindre l’aventure ? 🚀 Haier Europe en France, c'est 1 Groupe, 4 marques, 1 culture où l’esprit…
Skills: Distribution Law, Business Law, Competition Law, Contract Negotiation, Consumer Law
Brugherio, Lombardy, Italy · Hybrid
Job Posting Title Buyer (Maternity Cover) The challenge An exciting opportunity has arisen to contribute to Haier Europe. The Company is on a journey to achieve ambitious growth and leadership objectives in the region, a…
Skills: Indirect Procurement, Strategic Sourcing, Supplier Management, Negotiation, Vendor Management
Brugherio, Lombardy, Italy · Hybrid
Job Posting Title DT Business Analyst Commercial – Aftersales The challenge An exciting opportunity has arisen to contribute to Haier Europe. The Company is on a journey to achieve ambitious growth and leadership objecti…
Skills: Business Analysis, Project Management, Agile Methodologies, CRM Implementation, Salesforce
Bordeaux, Nouvelle-Aquitaine, France · On-site
Intitulé de poste Responsable de Secteur - Région Sud-Ouest (H/F) Les missions Haier Europe, Home of Entrepreneurs, poursuit son développement ! Prêt.e.s à rejoindre l’aventure ? Haier Europe en France, c'est 1 Groupe, 4…
Skills: Sales Negotiation, Account Management, Merchandising, Market Analysis, CRM Proficiency
Anderlecht, Brussels-Capital, Belgium · Hybrid
Job Posting Title Product Manager The challenge Here at Haier Europe (Candy, Hoover, Haier) our ambition is simple; to be the number one Domestic Appliance and Smart Home business in Europe. As we grow our organisation, …
Skills: Product Management, Category Management, Pricing Strategy, Sales Forecasting, Budgeting
Hereford, England, United Kingdom · On-site
$35k–$40k/yr
Field Service Engineer £35,124 - £39.807 depending on experience Three incredible brands. One brilliant team. Join us as a Field Service Engineer for the most competitive benefits package in the industry, autonomy over y…
Skills: Appliance Repair, Customer Service, Time Management, Stock Management, Communication Skills
Saint-Denis, Réunion, France · Hybrid
Intitulé de poste Alternant Chef de Produit (H/F) Les missions Haier Europe, Home of Entrepreneurs, poursuit son développement ! Prêt.e.s à rejoindre l’aventure ? 🚀 Haier Europe en France, c'est 1 Groupe, 4 marques, 1 v…
Skills: Market Analysis, Competitive Intelligence, Product Management, Microsoft Excel, Microsoft PowerPoint
Brugherio, Lombardy, Italy · Hybrid
Job Posting Title Induction Control Engineer The challenge An exciting opportunity has arisen to contribute to Haier Europe. The Company is on a journey to achieve ambitious growth and leadership objectives in the region…
Skills: Control Algorithms, Induction System Architecture, Big Data Analysis, Model Based Design, V Model
Brugherio, Lombardy, Italy · Hybrid
Job Posting Title Global Indirect Procurement Category Manager- Logistics The challenge An exciting opportunity has arisen to contribute to Haier Europe. The Company is on a journey to achieve ambitious growth and leader…
Skills: Strategic Sourcing, Logistics Procurement, Contract Negotiation, Supplier Management, Transportation Network Optimization
Birchwood, Scotland, United Kingdom · Hybrid
We’re looking for an Assistant Accountant to join our Financial Reporting and Control team in Birchwood, initially covering a 3-month FTC. This is a great opportunity to build your accounting career in a collaborative en…
Skills: VAT Returns, Statutory Reporting, Audit Activities, Bank Reconciliations, Cash Flow Forecasting
Harlow, England, United Kingdom · On-site
$39k–$44k/yr
Field Service Engineer £39,008 - £43,691 (inclusive of Outer London Allowance) depending on experience Three incredible brands. One brilliant team. Join us as a Field Service Engineer for the most competitive benefits pa…
Skills: Appliance Repair, Customer Service, Time Management, Stock Management, Technical Troubleshooting
Crawley, England, United Kingdom · On-site
$35k–$40k/yr
Field Service Engineer £35,124 - £39,807 depending on experience Three incredible brands. One brilliant team. Join us as a Field Service Engineer for the most competitive benefits package in the industry, autonomy over y…
Skills: Appliance Repair, Customer Service, Time Management, Stock Management, Communication Skills
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The Service Controller monitors and optimizes service operations to ensure efficiency, cost control, and high customer satisfaction. Key duties include analyzing service KPIs, supporting budgeting and forecasting, and preparing performance reports for stakeholders.
Candidates must have a Bachelor's degree in Business, Economics, or Engineering and at least 3 years of experience in controlling or service operations. Proficiency in English and Italian, along with strong analytical skills and Excel expertise, is required.
The Financial Controller - Area Service will support the monitoring and optimization of service operations, ensuring efficiency, cost control, and high customer satisfaction. This role is ideal for a detail-oriented professional with strong analytical skills and an interest in service performance and financial control.
Key Responsibilities
Monitor service KPIs (e.g., repair times, first-time fix rate, service costs)
Analyze service performance and identify areas for improvement
Support budgeting, forecasting, and cost control activities for the Service department
Prepare regular reports and dashboards for internal stakeholders
Collaborate with field service teams, call centers, and external service partners
Ensure data accuracy in service management systems
Assist in optimizing service processes and workflows
Support procurement and spare parts cost analysis
Education: Bachelor’s degree in Business Administration, Economics, Engineering, or related field
Professional experience: 3+ years of experience in controlling, service operations, or similar roles
Language: Excellent communication skills both in Italian and in English, spoken and written
Technical & Soft Skills
Strong analytical and numerical skills
Proficiency in Excel; knowledge of ERP/BI tools is a plus
Good organizational and problem-solving skills
Ability to work cross-functionally and communicate effectively
Employment Type: Permanent Contract; Full-Time
National Collective Bargaining Agreement (CCNL): Metalmeccanici Privati
Minimum Gross Annual Salary: € 35.000
Benefits:
- Meal tickets
- Smart Working
The Company may offer a different compensation package than the one indicated above, based on objective criteria identified during the selection process (such as experience, skills or changes in the scope and responsibilities of the role). Any such variation is in no way based on previous salary levels or on personal or discriminatory factors.
All decisions are made in compliance with the principle of equal pay, the applicable National Collective Bargaining Agreement (CCNL) and EU Directive 2023/970, as well as the relevant national implementing legislation.
Haier Europe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.
Part of Haier Smart Home, the No. 1 Company globally in Major Appliances
Haier Europe is part of the Haier Smart Home, the No. 1 company globally in major appliances and among the Fortune's Global 500 and World's Most Admired Companies. Haier Smart Home has a network of 10 R&D centers, 71 research institutes, 35 industrial parks, 143 manufacturing centers and a sales network of 230,000 nodes around the world. We are the world's only IoT Ecosystem Brand that has been ranked in the Kantar BrandZ Top 100 Most Valuable Global Brands for 5 consecutive years. We also ranked as the #1 Global Major Appliances Brand according to Euromonitor International for 15 consecutive years. In 2023, we achieved revenues of approximately € 33.6 billion. In Europe, under our high-end brands, including Candy, Haier and Hoover, we are designing the new era of living by offering our household solutions and scenarios to over 45 markets in Europe and beyond. Haier Europe is headquartered in Vimercate (MB), Italy. More information is available on corporate.haier-europe.com.
Offices: Via Trento, 20, Vimercate, Lombardy 20871, IT
Part of Haier Smart Home, the No. 1 Company globally in Major Appliances
Haier Europe is part of the Haier Smart Home, the No. 1 company globally in major appliances and among the Fortune's Global 500 and World's Most Admired Companies. Haier Smart Home has a network of 10 R&D centers, 71 research institutes, 35 industrial parks, 143 manufacturing centers and a sales network of 230,000 nodes around the world. We are the world's only IoT Ecosystem Brand that has been ranked in the Kantar BrandZ Top 100 Most Valuable Global Brands for 5 consecutive years. We also ranked as the #1 Global Major Appliances Brand according to Euromonitor International for 15 consecutive years. In 2023, we achieved revenues of approximately € 33.6 billion. In Europe, under our high-end brands, including Candy, Haier and Hoover, we are designing the new era of living by offering our household solutions and scenarios to over 45 markets in Europe and beyond. Haier Europe is headquartered in Vimercate (MB), Italy. More information is available on corporate.haier-europe.com.
Offices: Via Trento, 20, Vimercate, Lombardy 20871, IT
