Sydney, New South Wales, Australia · Hybrid
Company Description Whether you’re working from home or on your way to the office, chances are you’re probably reading this because you’re seeking a new adventure, or you’re up for a new challenge. GROW Inc might just be…
Skills: Incident Resolution, Problem Management, Automation, IT Governance, Security Compliance
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The role provides advanced operational support and technical leadership for corporate IT services and platforms. Key duties include leading complex incident resolution, driving automation, and ensuring security and governance compliance.
Candidates should have experience with identity management tools like Okta and infrastructure as code tools like Terraform. Proficiency in automation scripting and familiarity with security frameworks such as ISO 27001 or SOC 2 is highly desired.
Whether you’re working from home or on your way to the office, chances are you’re probably reading this because you’re seeking a new adventure, or you’re up for a new challenge. GROW Inc might just be that for you!
Founded in 2016, we’re the Australian FinTech success story solving major problems in the Superannuation and Managed Funds industries. The administration platforms (the software that tracks everything to do with your super and investments) that you see today are built on things you or your parents would recognise from the glory days of 90’s computing - we're revamping the way this is done through modern, powerful technology to create a better experience for you and every other Australian.
We’re solving this by disrupting the wealth management industry with DLTA, our platform built on Distributed Ledger Technology. We’re making super and investments more timely and making the information more accessible whilst enabling wealth management companies to offer more cost effective solutions: all with the goal of improving the financial wellbeing of all Australians.
Now with over 1 million Australians using our technology every day, we're ramping up as we build new products and enter new industries, and we're looking for talented, driven people (just like yourself!) to join us.
We’re rebels with a cause. We’re authentic, diverse, and we embrace our differences as we continue to put a dent in the universe. We know diversity of thought helps us to build better solutions for our customers which is why we encourage the entire GROW team to bring their whole selves to work each and every day.
The Senior IT Operations Engineer is responsible for delivering advanced operational support, technical leadership and continuous improvement across GROW’s corporate IT services and platforms. This role builds on core IT Operations capabilities by:
Leading complex incident resolution and problem management
Driving automation, optimisation, and service improvements
Acting as a technical escalation point for engineers and service desk
Supporting governance, security, and audit requirements
1. Advanced Operational Support
Act as the primary escalation point for complex IT incidents and service requests
Lead root cause analysis and resolution of recurring issues
Ensure timely resolution of incidents in line with SLAs
Maintain and optimise IT systems, infrastructure, and endpoint environment
2. Service Delivery & Reliability
Drive operational excellence across IT support services and platforms
Proactively identify risks, system issues, and improvement opportunities
3. Automation & Continuous Improvement
Lead initiatives to automate manual processes and improve efficiency
Improve documentation, SOPs, and knowledge base
4. Governance, Risk & Security
Support governance, audit, and certification activities
Ensure systems are compliant with security standards and patched appropriately
Assist with user access management and identity governance controls
5. Vendor & Stakeholder Support
Act as a technical liaison with vendors and third-party
Support vendor performance monitoring and issue resolution
Provide technical input into vendor selection, tooling, and contracts (supporting the Manager
6. Leadership & Mentoring
Provide technical mentorship and guidance to IT Operations Engineers
Support onboarding and capability uplift of team
Exposure to Okta, Terraform, infrastructure as code, and CI/CD pipelines
Experience with mobile device management platforms, including Microsoft Intune and Iru
Familiarity with security and endpoint protection platforms such as Netskope and CrowdStrike
Strong understanding of access control models, including RBAC, ABAC, ACLs, and related identity governance concepts
Understanding of zero-trust principles and their application across identity, endpoint, and network security controls
Experience with PowerShell, Bash, Python, or API-driven automation to streamline operational processes
Familiarity with compliance and control frameworks such as ISO 27001, SOC 2, and APRA CPS 234
Growth Opportunities – Last year over 20% of our team stepped up through promotion!
ME Days – Take an additional 4 days of leave off per year to support your wellbeing and recharge the batteries!
Hybrid Working Model – We've adopted a true hybrid work approach!
Inclusive Holidays – Flexibility to swap public holidays to recognise what matters most to you!
10 Weeks Paid Parental Leave – Irrespective of parenting role, as well as Superannuation contributions for new parents while on unpaid parental leave for a period of up to 12 months!
Learning & Development Budget – Up to $500 per year to use on your own development!
Looking for a job can be stressful and we don’t want you agonising over the wording of your cover letter, so don’t include one. Just make sure your CV is well-written and detailed enough so we can get a better idea of the type of person you are. Even if you don’t meet every single requirement, but you feel inspired to join our mission, we encourage you to send in your application. You never know, you could be the perfect person to join our team!
Transforming financial services through powerful, modern technology.
GROW Inc develops powerful, modern technology to help you make a genuine difference to the financial wellbeing of your people. Our user-friendly software solutions built on Distributed Ledger (Blockchain) Technology are designed to allow financial institutions across superannuation and managed funds to provide more efficient, more reliable and more secure services to their customers. DLTA, our flagship product, is currently in the hands of over a million people and was created to challenge the status quo of legacy platforms and to solve the unique set of problems faced by the financial services industry - all with the customer at the forefront of our mind. We’re building future-proof technology, but we also believe that technology isn’t enough by itself - to achieve the right outcomes, you need the right people. We are a unique and diverse group who all share the common goal of making an impact on the people around us through our work.
Offices: Sydney, NSW 2010, AU · Melbourne, AU
Transforming financial services through powerful, modern technology.
GROW Inc develops powerful, modern technology to help you make a genuine difference to the financial wellbeing of your people. Our user-friendly software solutions built on Distributed Ledger (Blockchain) Technology are designed to allow financial institutions across superannuation and managed funds to provide more efficient, more reliable and more secure services to their customers. DLTA, our flagship product, is currently in the hands of over a million people and was created to challenge the status quo of legacy platforms and to solve the unique set of problems faced by the financial services industry - all with the customer at the forefront of our mind. We’re building future-proof technology, but we also believe that technology isn’t enough by itself - to achieve the right outcomes, you need the right people. We are a unique and diverse group who all share the common goal of making an impact on the people around us through our work.
Offices: Sydney, NSW 2010, AU · Melbourne, AU
