Jobs at Glen Ivy Hot Springs (Now Hiring) — 3 open

Job DetailsJob Location: Glen Ivy Hot Springs Spa - Corona, CA 92883Position Type: Full TimeSalary Range: $24.00 - $25.00 HourlyPosition Summary: The Salon Manager oversees the Spa Salon and respective employees. There is a large focus on retailing, services and sales goals in these areas and the Salon Manager is responsible for meeting those goals respectively. Nurture the experience of all Glen Ivy guests, from the initial greeting to the warm farewell in the Spa Salon. He or she will manage sales, staff, schedules, and product; ensure operational and merchandising functions of the Salon are in place and utilized in order to attain maximum profitability, productivity, and superb guest service. The Salon Manager will assist in employee oversight for Spa Attendants, Spa Concierge, and Massage Therapists when necessary.

License(s): First Aid and CPR certified within the first year of employment, Responsible Beverage Server Certification Required

Education/Training: High School Diploma or equivalent required, Esthetician or Nail Technician license a plus, some college with a concentration in Hospitality Management appreciated, current license in Massage Therapy or Cosmetology a plus but not required, Supervisory experience preferred. A member of a professional organization such as ISPA, ABMP, AMTA, PBA, or NCEA preferred

Experience: Candidate must have leadership experience, minimum of Supervisory role 1-2 years hospitality experience preferred 2-3 years Salon experience preferred Merchandising experience a plus Resort/Spa experience, a plus Experience with POS software, a plus

Job-Related Skills: Exceptional Guest Service Financial Management: inventory, sales reports, forecasting and planning Proficient in excel, word, and outlook, and retail point of sales system Excellent communication Strong cash handling Business-minded decision making Motivation Merchandising Sales development

Essential Duties & Responsibilities

Maintain a daily, consistent presence amongst Service Providers
Guest recovery
Adjust service provider’s schedules
Participate in pre-shift meetings (Department and company)
Daily or Weekly updates and recap to the Director of Spa and Spa Manager

Completion of Purchase Orders

Motivation of staff and management of staff incentives in Salon
Sales Goals- daily, weekly, monthly, annual
Managing Stock levels in Salon Area walks for stock and cleanliness
Execution of the Marketing Calendar initiatives; put together the product for photo shoots, gift packages, etc.
Communication to staff any and all pertinent information Be available to attend trade shows as needed
Participate in the Quarterly department meetings
Ensure treatment room utilization is at maximum profitability; closely monitoring and adjusting service provider schedules
Enforce treatment room sanitation and treatment room equipment maintenance/inventory
Ensure Salon is compliant with all state board regulations
Deliver routine coaching, performance improvement plan counseling’s and corrective actions to employees
Ensure current licensing, continuing education and license renewals are following the Service Provider License Renew Policy Drive and support retail sales minimums in Salon
Oversee product control, inventory and purchasing of necessary budgeted supplies with monthly cycle counts and quarterly full retail and back bar inventories
Ensure completion of the service provider’s Balanced Score Cards Update quarterly schedule alignment based on Balanced Score Card number within the job families
Work with the Marketing Team, Training Team and the Operations Team in determining scheduling needs/demands
Respond to pre-booked and projected service reports
Visit service buildings for regular check in’s
Exemplify a positive attitude at all times
Build and maintain strong relationships with individual employees, other Managers, and leadership, all Glen Ivy Associates and Glen Ivy vendors
Actively participate in brainstorming & creative idea sessions
Hold Estheticians accountable for retail sales expectations on a pay period basis per the current
Retail Sales Amendment Maintaining the Purchase Order Log

Additional Responsibilities

Edit/audit department documents in the Glen Ivy Way as needed
Enforce dress code, policies and procedures Actively participate in the Glen Ivy Way
Be familiar with Service Protocols
In-directly supervise Massage Therapists, Spa Concierges, Spa Attendants and Spa Services Supervisors
Act as Manager on Duty as needed Provide follow up training and assessments of newly hired employees
Address guest concerns with employees and log on the infractions log.
Schedule retraining on an “as needed” basis
Delivers on the esthetic vision of the owners and operators in Salon Support and nurture employees in developing their skills
Motivate the team to meet/exceed daily, weekly and monthly sales goals
Maintain knowledge of current trends in the Salon/resort/wellness/Retail industries and share with the team
Ensure that the team attends required meetings: sales, safety, monthly dept., and participate others as needed
Be involved in the interview process; interview and complete necessary paperwork to fill open positions
Address inter-department compliance issues
Oversee physical inventories and regular cycle counts
Work with Warehouse and Purchasing Coordinator to ensure all products are ordered, received, properly priced/coded and have a sensor prior to reaching the sales floor
Support for high traffic days and related holidays i.e. Christmas, summer and special events/promotions
Ensure staff is able to take proper lunch breaks and provide coverage as needed for Breaks
Constant review of profitability
Collaborate with all Departments
Monitor and report guest count throughout the day and recommend/make adjustments to staffing levels as needed and implement flash sales, etc.
Track and report on promotions as per the individual plan
Lead or participate in the daily pre-shift meetings
Prepare staff for the day ahead in a manner that is positive and that encourages camaraderie and build a cohesive team environment
Opening and Closing duties as needed
Delivers on the esthetic vision of the owners in Salon
Assist in staff training in product knowledge, brand identity, general Resort information
Post positive guest comments from survey for employees to review
Meet labor budget
Oversee product control using the first in first out policy

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in workload, rush jobs or technological advances.)
Qualifications