Mississauga, Ontario, Canada · On-site
$55k–$65k/yr
We are Garland! We design, manufacture and supply best-in-class commercial ovens, ranges, grills and countertop cooking equipment for the global foodservice market. We empower you to grow with us. We recognize you and re…
Skills: Technical Support, Customer Service, MS Word, MS Excel, MS Outlook
Mississauga, Ontario, Canada • On-site
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Provide technical support and repair assistance for commercial cooking equipment to customers, sales teams, and service technicians. Collaborate with management and engineering to resolve escalated technical issues in a timely manner.
Requires an Associate or Technical degree in Business or Engineering with at least 2 years of experience. Proficiency in MS Office and strong communication skills are essential.
We are Garland! We design, manufacture and supply best-in-class commercial ovens, ranges, grills and countertop cooking equipment for the global foodservice market. We empower you to grow with us. We recognize you and reward you. We win together as one team.
Garland Commercial Ranges is looking for a Tech Service Specialist VII - Commercial Food Equipment!
Under limited supervision, the Tech Service Specialist VII provides technical support on incoming inquiries from Customers, Sales, and Service Techs and service agencies, regarding service and repair issues with supported equipment in the field. Working under close supervision, reviews and approves or denies warranty claims submitted into the CPS system by the Welbilt service network.
Reporting to the Manager, National Service, this position is based in our Mississauga, Ontario facility. This is a full-time, permanent role that is an addition to headcount.
Provide technical support on the product brand equipment for Service Techs, Service agencies, Sales and customers via phone, email, or possibly at a customer's location.
Warranty review of claims entered into the CPS system to determine if a warranty is accurate and meets the standards set by particular product brand.
Artificial Intelligence Disclosure
We may use artificial intelligence‑enabled tools to assist with certain aspects of the recruitment process, such as screening or assessment. These tools support—but do not replace—human decision‑making.
*Garland, a Welbilt brand, has been a leading manufacturer for over 60 years, designing and producing a full line of commercial ovens, ranges, griddles, grills, conveyor ovens & countertop cooking equipment. The products are sold to leading fast food chains as well as independent restaurants in over +100 countries. The facility, based in Mississauga, supports our Garland brand and is a division of Ali Group.
For more information about Garland, visit www.garland-group.com
To explore more Career opportunities at Welbilt, visit https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=20b91199-7058-4d99-8092-cf8b9bd66aa4&ccId=9200748522929_2&lang=en_CA.
Welbilt, Inc. is an equal opportunity employer which values diversity in the workplace. All applicants shall receive equal consideration and treatment in employment without regard to race, colour, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers, and promotions will be based on individual skills, knowledge, abilities, and business needs.
Bring Your Passion to the Surface
Bring Your Passion To The Surface. Your kitchen is much more than a group of workstations. It’s the true heart of your business. It’s where the real magic happens, transforming those essential ingredients into the high-quality meals your guests come back for time and time again. At Garland, we know those well-crafted creations can only come from equally well-crafted equipment. That’s why we’ve spent the past 160 years working directly with our customers, collaborating on solutions that are practical, effective, and long-lasting, helping to bring their passion to the surface every day. We’ve worked hard to earn their trust, constantly innovating and adapting to evolve with our ever-changing industry. We know that constant progress depends on products that are both thoughtfully designed and built to last. That’s why we always begin by listening to our customers and keeping their entire kitchen in mind, crafting solutions that fit into the wider workflow while also boasting a standalone power of their own. From ranges and clamshell grills to complete island suites, we’ve collaborated on many breakthroughs to suit our customers’ diverse needs. Yet all of them have been grounded in the same fundamental purpose of practical application, crafted from a genuine necessity to solve your business's real challenges. As we now work toward the next hundred years, Garland remains dedicated to that high standard. Constantly working together to bring you the absolute best, we’re committed to upholding our tradition of progress – today and tomorrow.
Offices: 1177 Kamato Road, Mississauga, Ontario L4W 1X4, CA
Bring Your Passion to the Surface
Bring Your Passion To The Surface. Your kitchen is much more than a group of workstations. It’s the true heart of your business. It’s where the real magic happens, transforming those essential ingredients into the high-quality meals your guests come back for time and time again. At Garland, we know those well-crafted creations can only come from equally well-crafted equipment. That’s why we’ve spent the past 160 years working directly with our customers, collaborating on solutions that are practical, effective, and long-lasting, helping to bring their passion to the surface every day. We’ve worked hard to earn their trust, constantly innovating and adapting to evolve with our ever-changing industry. We know that constant progress depends on products that are both thoughtfully designed and built to last. That’s why we always begin by listening to our customers and keeping their entire kitchen in mind, crafting solutions that fit into the wider workflow while also boasting a standalone power of their own. From ranges and clamshell grills to complete island suites, we’ve collaborated on many breakthroughs to suit our customers’ diverse needs. Yet all of them have been grounded in the same fundamental purpose of practical application, crafted from a genuine necessity to solve your business's real challenges. As we now work toward the next hundred years, Garland remains dedicated to that high standard. Constantly working together to bring you the absolute best, we’re committed to upholding our tradition of progress – today and tomorrow.
Offices: 1177 Kamato Road, Mississauga, Ontario L4W 1X4, CA
