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GALE Pacific Limited logoGALE Pacific Limited

Account Manager - Strategic Accounts

Charlotte, North Carolina, United States · Hybrid

Mid level

TITLE Account Manager – Strategic Accounts, Americas REPORTING TO National Sales & Business Development Manager – Strategic Accounts SUPERVISORY RESPONSBILITIES N/A LOCATION Charlotte, NC (Hybrid schedule with T-Th in of…

Skills: Account Management, Consultative Selling, Lead Generation, Sales Forecasting, CRM

GALE Pacific Limited logo

Account Manager - Strategic Accounts

GALE Pacific Limited

Charlotte, North Carolina, United States • Hybrid

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Mid levelHybrid · 3 days in office

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  • Full-time
  • high school, associate degree, bachelor degree
  • Posted 42d ago
  • ~40 hrs/week

Responsibilities

The role is responsible for driving revenue growth and managing key strategic accounts through consultative selling and relationship management. Key duties include lead generation, sales forecasting, and resolving customer complaints to maintain high-quality client relationships.

Requirements

Candidates should have a high school diploma, with a degree preferred, and at least 3 years of experience in account management or inside sales. Experience in the textile industry and familiarity with CRM tools like Salesforce or Microsoft Dynamics is highly desired.

Full job description

TITLE

Account Manager – Strategic Accounts, Americas

REPORTING TO

National Sales & Business Development Manager – Strategic Accounts

SUPERVISORY RESPONSBILITIES

N/A

LOCATION

Charlotte, NC  (Hybrid schedule with T-Th in office and M & F remote)

THE COMPANY

From humble beginnings, GALE Pacific has grown to become a global leader in technical fabrics and consumer products that protect our customers day after day, year after year. With over 600 team members across locations in Australia, New Zealand, USA, China and the UAE, our global presence allows us to continually innovate and build on a rich history dating back to 1951. Our Coolaroo® consumer products sold through major retailers globally include Shade Sails, Shade & Garden Fabrics, Outdoor Blinds and Shade Structures. GALE Pacific Commercial Fabrics include knitted, coated and advanced polymer fabrics used for agriculture, construction, mining and packaging.

 

 

OUR VALUES

  • Integrity

We do what is right. We are honest and ethical, worthy of the trust of others. It is the price of entry to our team.

 

  • Respect  

Respect guides the way we operate at all levels – with consumers, customers, suppliers, investors, the community, and our own team. 

 

  • Collaboration

We believe in the power of working together in a collaborative way. Every function and every role is as important as each other.

 

  • People

People are the heart and soul of our business. We continually strive to provide a safe, supportive, and engaging environment for our team to achieve their full potential. 

 

  • Community

We are proud to be part of the communities we operate in globally. We are committed to supporting local causes and always operating in an environmentally responsible manner at all times.

 

  • Innovation

Creative thinking inspires innovation in everything we do. We seek and value ideas from our team that improve our products and provide meaningful benefits to our consumers and customers.

 

 

LEADERSHIP BEHAVIOURS

Drives for Results

  • Communicates Clear Vision Consistently
  • Holds Self and Others Accountable
  • Doesn’t Give Up
  • Owns Successes and Failures
  • Inspires us in Tough Times

 

Exemplifies Authenticity

  • Willing to be Vulnerable .
  • Genuinely Cares for People on Their Team
  • Words and Actions Match
  • Makes Employees Feel Open and Comfortable
  • Has a Consistent Approach to Decision Making

 

Develops and Empower Others

  • Provides Timely Open and Honest Feedback
  • Empowers Individuals and Teams
  • Makes Everyone Feel Valued for the Work They do .
  • Sets SMART Stretch Goals
  • Gives People an Individual Growth Plan

 

Fosters Collaboration

  • Develops Ideas with Input from Others
  • Maintains an Open Mind and Listens
  • Is Inclusive
  • Drives Teamwork Between Functions
  • Creates a Learning Environment

 

Acts with Courage

  • Challenges the Status Quo
  • Makes Tough Decisions
  • Is Not Afraid to Have Difficult Conversations
  • Actively Leads the Team Through Challenges

 

 

 

OVERVIEW OF ROLE OR HOW THE ROLE MAKES AN IMPACT

 

The Account Manager – Strategic Accounts is responsible for driving revenue growth, managing key accounts, and developing new business opportunities. This role serves as the primary customer contact and delivers value through strategic account management and consultative selling.

JOB RESPONSIBILITIES

General:

  • Must develop a complete and thorough understanding of the Gale Pacific Product Line.
  • Possess the ability to work across all levels of the Gale organization to support customers and grow the business.
  • Foster and develop strong teamwork through good working relationships across all levels and functions within the Gale Pacific organization.
  • Add value to customers through the provision of insights and new ideas. 
  • Actively promote and position Gale Pacific as the category leader for our product lines

 Account Management

  • Develop and maintain high quality relationships through direct communication with customers.
  • Respond promptly to customer inquiries via email or phone and document through CRM.
  • Enter and maintain all account data as needed to include pricing by product and customer contact info.
  • Handle and resolve customer complaints.
  • Process orders and return authorizations.
  • Process warranty claims.
  • Gather information for quality control reporting.
  • Check customer portals as needed to update order status, inventory levels, and process return authorizations.

 Lead Generation and follow up.

  • Research leads and work cross functionally within Gale to follow up and drive new sales opportunities. 
  • Identify new business opportunities and work collaboratively to capture these opportunities.  
  • Alert management to competitive and market intelligence that could assist in the development of winning business strategies.
  • Ensure that the brand is used according to the approved brand style guide.
  • Actively promote Gale Pacific brands at every opportunity

 Sales Forecasting/Inventory Fulfilment

  • Support annual strategic accounts sales budgets process
  • Work collaboratively with the accounts to develop monthly sales forecasts for review with management to include purchase trends, on hand inventory, growth trends, seasonality trends and promotional activity.
  • Periodic review of forward stock cover and work cross functionally to ensure that IFOT targets are achieved and any out of stocks are effectively managed (and minimised)

 

SKILLS & EXPERIENCE

EDUCATION & QUALIFICATIONS: 

  • High school diploma or equivalent.  Associate or bachelor's degree is a plus.
  •  3+ years prior experience in Customer Service, Inside Sales, or Account Management preferred. 
  • Industrial Fabrics or other relevant Textile Industry experience preferred. 

SKILL &EXPERIENCE:

  • 3+ years prior experience in Customer Service, Inside Sales, or Account Management
  • Experience with retail customers such as Walmart, Do it Best, Ace Hardware or similar retailers a plus.
  • Experience with technical and/or textile sales applications is preferred.
  • Competent with computer software including Microsoft Office (Word, Excel, Outlook)
  • Experience with Microsoft Dynamics a plus
  • Experience with Salesforce Service Cloud or similar CRM is a plus.
  • Strong communication and interpersonal skills  
  • Display a high level of critical thinking and problem-solving skills along with the willingness and ability to challenge assumptions to drive change and improvement across the organization. 

PERSONAL ATTRIBUTES & COMPETENCIES:

  • Ability to comfortably interact with and engage with diverse groups of people.
  • Excellent attention to detail
  • Superior planning and project management skills
  • Able to work in a team environment but at the same time be a self-starter.
  • Resilient and able to perform under pressure.   

 

 

 

Related keywords

Strategic AccountsTechnical FabricsTextile IndustryMicrosoft DynamicsSalesforce Service CloudCRMRetail SalesWalmartDo it BestAce HardwareSales BudgetingIFOTInventory FulfillmentMarket IntelligenceConsultative SellingAccount Data Management

About GALE Pacific Limited

LinkedInVisit site

Global leaders in performance fabrics for a better, safer, and more sustainable world.

Industry
Textile Manufacturing
Company size
501-1,000 employees
Founded
1951
Headquarters
Braeside, Victoria
LinkedIn followers
7,097

With over 70 years of innovation, GALE Pacific has grown from its base in high quality polymer shade fabrics to be a marketer of products that enhance your home lifestyle, and deliver smart and practical solutions across a broad range of domestic and commercial applications. GALE employs over 500 people around the globe, in Australia, New Zealand, China, the United States, Europe, and the Middle East. We are recognised as a world leader in the research, development and manufacture of advanced polymer fabrics.

Offices: 145 Woodlands Drive, Braeside, Victoria 3195, AU · PO Box 17696, Jebel Ali, Dubai, AE · Unit 9, 39 Apollo Drive, Rosedale, Auckland, NZ · 8 Beyer Rd, Braeside, Victoria 3195, AU · 5311 77 Center Dr., Ste 150, Charlotte, NC 28217, US

Architectural shade fabricsPolyfabricsNettingShade clothShade sailsSynthetic turfUmbrellasGazebosIndoor blindsOutdoor blinds
View all jobs at GALE Pacific Limited

About GALE Pacific Limited

LinkedInVisit site

Global leaders in performance fabrics for a better, safer, and more sustainable world.

Industry
Textile Manufacturing
Company size
501-1,000 employees
Founded
1951
Headquarters
Braeside, Victoria
LinkedIn followers
7,097

With over 70 years of innovation, GALE Pacific has grown from its base in high quality polymer shade fabrics to be a marketer of products that enhance your home lifestyle, and deliver smart and practical solutions across a broad range of domestic and commercial applications. GALE employs over 500 people around the globe, in Australia, New Zealand, China, the United States, Europe, and the Middle East. We are recognised as a world leader in the research, development and manufacture of advanced polymer fabrics.

Offices: 145 Woodlands Drive, Braeside, Victoria 3195, AU · PO Box 17696, Jebel Ali, Dubai, AE · Unit 9, 39 Apollo Drive, Rosedale, Auckland, NZ · 8 Beyer Rd, Braeside, Victoria 3195, AU · 5311 77 Center Dr., Ste 150, Charlotte, NC 28217, US

Architectural shade fabricsPolyfabricsNettingShade clothShade sailsSynthetic turfUmbrellasGazebosIndoor blindsOutdoor blinds
View all jobs at GALE Pacific Limited

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