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Housing Services Manager

Phoenix, Arizona, United States · On-site

$50k–$58k/yr

Mid level

About the role This position is a Grant Funded position set to end on May 31, 2027, however a new application will be submitted this year, and we are confident that grant will be renewed. Position is 100% in-person and p…

Skills: Case Management, Social Services, Grant Reporting, Budget Planning, Crisis Intervention

Friendly House logo

Housing Services Manager

Friendly House

Phoenix, Arizona, United States • On-site

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Mid level

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  • $50k–$58k/yr
  • Full-time
  • associate degree, bachelor degree, postgraduate degree
  • Posted 9d ago
  • ~40 hrs/week

Responsibilities

The Housing Services Manager provides resident-centered case management and supportive services to promote self-sufficiency for public housing residents. This includes developing educational programming, coordinating with community partners, and managing grant compliance and reporting.

Requirements

Requires an associate degree in social work or a related field with two years of social service experience, or a higher degree to offset experience. Candidates must be proficient in Microsoft Word and pass a fingerprint clearance background check.

Full job description

About the role

This position is a Grant Funded position set to end on May 31, 2027, however a new application will be submitted this year, and we are confident that grant will be renewed. Position is 100% in-person and physical location is within the City of Phoenix HOPE VI Project/Emmett McLoughlin Community Training and Education Center.

The Housing Services Manager works to improve the quality of life for residents of public housing. This is accomplished by increasing residents’ access to services and by facilitating their participation in programs that enhance their economic, physical, social, educational and mental well-being. The Housing Services Manager will promote self-sufficiency for residents of public and assisted housing programs by offering an array of educational and training opportunities including job training, computer centers, the Family Self Sufficiency program, homeownership and youth and teen programs.

Location: Phoenix, AZ
Employment Type: Full-Time

Pay range: $50,000 - $58,000 annually

What you'll do

  • Provide comprehensive, resident-centered services that support individuals and families in addressing economic, educational, health, and social challenges while promoting long-term stability and self-sufficiency.
  • Provide case management to identified families or individuals.
  • Complete Standards for Success assessments on all identified participants; develop goals consistent with program parameters
  • Develop and implement supportive service programming in collaboration with residents, management, and local community service providers.
  • Maintain partnership with Coalition of Service Providers.
  • Identify individuals who would benefit from services through on-going outreach.
  • Monitor program outcomes and evaluate participant progress to ensure achievement of grant and organizational objectives.
  • Assist in grant reporting and compliance activities.
  • Participate in budget planning and resource management.
  • Ensure accurate program documentation for audits and funding reviews.
  • Provide residents with access to appropriate community resources and supportive services through effective coordination with community partners.
  • Coordinate the delivery of services with local human service providers.
  • Maintain all necessary information regarding services to residents.
  • Support resident efforts in community building initiatives.
  • Serve as a liaison with service providers and community agencies, upon request and/or authorization from the residents.
  • Maintain a team-focused, positive working relationship with housing management without interfering with management duties.
  • Provide case management and service coordination when appropriate and consultation with supervisor.
  • Develop and maintain a resource directory for the community.
  • Track client services, referrals, and educational activities in a timely, accurate manner in the Housing Supportive Services database.
  • Coordinate with Computer Lab/Career Center programming.
  • Provide supervision to social work interns who may be assigned to this program.
  • Other related duties as assigned.

Qualifications

  • Two years of experience in social service programs or case management in a social service agency and an associate degree in social work, sociology, social services, or a related field or at least 60 college credits.
  • A Bachelor or Master’s degree can account for experience.
  • Intermediate computer proficiency using Microsoft Word.
  • Working irregular hours, weekends, and evenings may be required for events.
  • This position must meet fingerprint clearance card background check requirements.
  • Bilingual (Spanish/English) Preferred

Preferred Qualifications

  • Bachelor’s or Master’s Degree in social work, sociology, social services or related field
  • Two years of experience determining eligibility for social services within a federally funded program.
  • One year of experience providing crisis intervention services within a case management setting.
  • Two years of experience providing social service information and referrals/resources.
  • Two years of experience developing case plans in a case management setting.
  • Two years of experience completing case note documentation.
  • Two years of experience providing customer service to a diverse population.
  • Experience with Housing programs.

Related keywords

Public HousingHOPE VI ProjectFamily Self SufficiencyCase PlansSocial WorkSociologyGrant ComplianceCommunity BuildingResource DirectoryHuman ServicesFingerprint Clearance CardFederally Funded Programs

About Friendly House

LinkedInVisit site

Launching Lives Further

Industry
Civic and Social Organizations
Company size
51-200 employees
Founded
1920
Headquarters
Phoenix, Arizona
LinkedIn followers
1,178

Since 1920, Friendly House has served the citizens of Arizona and those seeking to become a citizen, by providing the tools, training and support needed to attain sustaining, self-sufficiency. Our comprehensive programs include: workforce development, adult education, youth education, family and immigration legal services and mentoring. We also operate an early childhood education center and a charter school serving disadvantaged children in central - south Phoenix from K-8th grade. Mission: To empower Arizona communities through education and human services. Vision: To be Arizona's leading provider of superior education and human services.

Offices: 113 W Sherman St, Phoenix, Arizona 85003, US

Legal ServicesYouth EducationAdult EducationFamily ServicesWorkforce DevelopmentEarly Childhood DevelopmentPre K- 8 Charter Schooland Family Immigration ServicesEducationNon Profit
View all jobs at Friendly House

About Friendly House

LinkedInVisit site

Launching Lives Further

Industry
Civic and Social Organizations
Company size
51-200 employees
Founded
1920
Headquarters
Phoenix, Arizona
LinkedIn followers
1,178

Since 1920, Friendly House has served the citizens of Arizona and those seeking to become a citizen, by providing the tools, training and support needed to attain sustaining, self-sufficiency. Our comprehensive programs include: workforce development, adult education, youth education, family and immigration legal services and mentoring. We also operate an early childhood education center and a charter school serving disadvantaged children in central - south Phoenix from K-8th grade. Mission: To empower Arizona communities through education and human services. Vision: To be Arizona's leading provider of superior education and human services.

Offices: 113 W Sherman St, Phoenix, Arizona 85003, US

Legal ServicesYouth EducationAdult EducationFamily ServicesWorkforce DevelopmentEarly Childhood DevelopmentPre K- 8 Charter Schooland Family Immigration ServicesEducationNon Profit
View all jobs at Friendly House

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