Town of Clifton Park, New York, United States · On-site
$24/hr–$28/hr
Entry level
SemiTorr Group, Inc. is a leading sales and distribution company for gas and fluid handling systems and components supporting the High Purity, Sanitary and Industrial markets. Our family of products includes process equi…
Skills: Order Processing, Customer Service, Written Communication, Verbal Communication, MS Office
SemiTorr Group, Inc. is a leading sales and distribution company for gas and fluid handling systems and components supporting the High Purity, Sanitary and Industrial markets. Our family of products includes process equi…
Skills: Order Processing, Customer Service, MS Office, Adobe, Time Management
Flotech is a subsidiary of FloWorks International LLC, which is a privately held company located in Houston, Texas. Job Information: As a Field Service Supervisor, you'll provide technical support to customers, lead team…
Skills: Technical Support, Team Leadership, Industrial Valve Repair, Blueprint Interpretation, Electric Actuators
Sunbelt Supply is a global provider of flow control solutions. We maintain one of the largest and most diversified selections of valves, actuators, actuation accessories and specialty PFF in North America, comprised of m…
Skills: Forklift Operation, Shipping And Receiving, SAP, Microsoft Office, Valve Automation
Sunbelt Supply is a global provider of flow control solutions. We maintain one of the largest and most diversified selections of valves, actuators, actuation accessories and specialty PFF in North America, comprised of m…
Skills: Document Management, Revision Control, VDRL/SDRL Management, Microsoft Office, Smartsheet
Floworks is a leading, privately held specialty industrial supplier of flow control products, as well as a provider of technical solutions to the industrial and high purity end markets. Headquarters in Houston, Texas, Fl…
Skills: Sales, Communication, Negotiation, Presentation, Customer Service
Floworks is a leading, privately held specialty industrial supplier of flow control products, as well as a provider of technical solutions to the industrial and high purity end markets. Headquarters in Houston, Texas, Fl…
Skills: Sales, Communication, Negotiation, Presentation, Customer Service
Applied Controls provides expert engineering design services, and complete systems integration by leveraging years of experience and diverse industry insight. We deliver comprehensive and innovative analytical system sol…
Skills: People Management, Project Management, Electrical Wiring, PLC Wiring, Control Wiring
Applied Controls provides expert engineering design services, and complete systems integration by leveraging years of experience and diverse industry insight. We deliver comprehensive and innovative analytical system sol…
Skills: People Management, Project Management, Electrical Wiring, PLC Wiring, Process Improvement
Sunbelt Supply is a global provider of flow control solutions. We maintain one of the largest and most diversified selections of valves, actuators, actuation accessories and specialty PFF in North America, comprised of m…
Sunbelt Supply is a global provider of flow control solutions. We maintain one of the largest and most diversified selections of valves, actuators, actuation accessories and specialty PFF in North America, comprised of m…
Sunbelt Supply is a global provider of flow control solutions. We maintain one of the largest and most diversified selections of valves, actuators, actuation accessories and specialty PFF in North America, comprised of m…
Sunbelt Supply is a global provider of flow control solutions. We maintain one of the largest and most diversified selections of valves, actuators, actuation accessories and specialty PFF in North America, comprised of m…
Sunbelt Supply is a global provider of flow control solutions. We maintain one of the largest and most diversified selections of valves, actuators, actuation accessories and specialty PFF in North America, comprised of m…
Skills: Forklift Operation, Shipping and Receiving, SAP, Microsoft Office, Inventory Management
Sunbelt Supply is a global provider of flow control solutions. We maintain one of the largest and most diversified selections of valves, actuators, actuation accessories and specialty PFF in North America, comprised of m…
Skills: Forklift Operation, Shipping And Receiving, SAP, Inventory Management, Microsoft Office
Sunbelt Supply is a global provider of flow control solutions. We maintain one of the largest and most diversified selections of valves, actuators, actuation accessories and specialty PFF in North America, comprised of m…
Skills: Order Execution, Vendor Communication, Customer Service, Microsoft Office, Microsoft Windows
Sunbelt Supply is a global provider of flow control solutions. We maintain one of the largest and most diversified selections of valves, actuators, actuation accessories and specialty PFF in North America, comprised of m…
Skills: Order Execution, Vendor Communication, Customer Service, Microsoft Office, Microsoft Windows
Sunbelt Supply is a global provider of flow control solutions. We maintain one of the largest and most diversified selections of valves, actuators, actuation accessories and specialty PFF in North America, comprised of m…
Skills: Forklift Operation, Shipping and Receiving, SAP, Microsoft Office, Inventory Management
Sunbelt Supply is a global provider of flow control solutions. We maintain one of the largest and most diversified selections of valves, actuators, actuation accessories and specialty PFF in North America, comprised of m…
Skills: Forklift Operation, Shipping and Receiving, SAP, Inventory Management, Microsoft Office
Sunbelt Supply is a global provider of flow control solutions. We maintain one of the largest and most diversified selections of valves, actuators, actuation accessories and specialty PFF in North America, comprised of m…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$24/hr–$28/hr
Full-time
high school
Medical Insurance, Dental Insurance, Vision Insurance, Company-paid Life Insurance, Company-paid Disability Insurance, 401(k) with company match
Posted 2d ago
~40 hrs/week
Responsibilities
The associate manages the entire order processing cycle, including reviewing, approving, and distributing customer documents. They serve as a primary point of contact for customer inquiries and ensure the timely delivery of materials and required documentation.
Requirements
Candidates must have a high school diploma and experience in customer service, specifically including MTR qualification. Proficiency in MS Office and Adobe, along with strong communication and organizational skills, is required.
Full job description
SemiTorr Group, Inc. is a leading sales and distribution company for gas and fluid handling systems and components supporting the High Purity, Sanitary and Industrial markets. Our family of products includes process equipment, pumps, tubing, hoses, fittings, valves, filtration and instrumentation.
SemiTorr is a Subsidiary of FloWorks USA LP, which is a privately held company located in Houston, TX.
Job Information
The Customer Service Associate is responsible for overall order and service-related activities for FloWork’s customer service function. Provides a variety of customer service support duties to customers. Ensures timely and accurate information is provided to customers in a professional manner. Responds to inquiries through phone, mail, email, and/or face-to-face contact with customers. Provides operational management and support at locations to ensure efficient and timely resolutions of customer service issues.
Key Responsibilities
Responsible for entire order processing, which includes assigning, reviewing, approving and distributing customer order documents to all appropriate departments
Responds to internal and external inquiries in a timely manner ensuring all requests have been handled and completed daily
Responsible for printing and collecting all MTR’s from the Metal Trace system and or the suppliers; confirms it corresponds to the correct product and manufacturer as well as any other special requirements noted on the orders
Reviews and approves the complete order packet with 100% accuracy
Supports warehouse employees as needed
Maintains strong working relationships with internal and external customers
Resolves customer service issues
Responsible for ensuring timely delivery of material and required documents by providing status updates when necessary
Responsible for MaxRecall scans and files
Various duties assigned by the supervisor
Qualifications:
High School Diploma or its equivalent.
Good written and verbal/oral communication skills.
Knowledge of MS Office software and Adobe.
Self-driven with a positive attitude and demeanor.
Customer service experience.
MTR qualification is required.
Excellent communication, time management and organizational skills.
Professional telephone etiquette.
Ability to work independently.
Physical Demands
Frequently required to stand
Frequently required to walk
Continually required to sit
Continually required to utilize hand and finger dexterity
Occasionally balance, bend, stoop, kneel or crawl
Continually required to talk or hear
Continually utilize visual acuity to read technical information and/or use a keyboard
Occasionally required to lift/push/carry items up to 25 pounds
Occasionally work near moving mechanical parts
Occasionally exposure to outside weather conditions
This role operates in a professional office environment 95% of the time and 5% in a warehouse environment. Standard office equipment such as computers, phones, and printers are used.
The Perks of Working Here
FloWorks offers a competitive benefits package designed to support your health, financial well-being, and work-life balance. Highlights include:
Medical, Dental & Vision Insurance with multiple plan options
Employee Assistance Program (includes 3 free counseling sessions)
Identity Theft Protection at discounted rates
This information indicates the general nature and level of work performed by associates in this role. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role. This description supersedes any previous or undated descriptions for this role. Management retains the right to add or change the duties of the position at any time. Questions about the duties and responsibilities of this position should be directed to the reporting Manager or Human Resources.
FloWorks is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or protected veteran status. Committed to fostering a culture where every individual is valued and empowered to contribute to shared success.
FloWorks participates in the US Government’s E-Verify program.
Related keywords
Order ProcessingMTRMetal TraceMaxRecallGas and Fluid HandlingHigh PuritySanitary MarketsIndustrial MarketsMS OfficeAdobeCustomer SupportLogisticsDistributionTechnical Documentation
FloWorks goes to market as through its team of companies of Sunbelt Supply, Oliver Equipment Company, Genesis Systems, SemiTorr Group, Triple S Flotech, McKenna Engineering, Tru-Flow, CAC Industrial Equipment, Simtech, Flotech, Assured Automation, Flows.com, Slater Controls, and Cranford Equipment Company. We operate 50+ strategically located facilities that service the major industrial markets of North America and Asia.
Our strong local presence serving customers in these geographic regions enables us to reduce order response time, provide a high level of service and establish long-term customer relationships.
Our principal products include manual valves, valve automation, valve controls, safety relief valves, specialty PFF (Pipe, Fittings, and Flanges), pumps, and other rotating equipment.
Value-added services include field services, valve automation and actuation, and consulting for systems and process optimization.
Our core global markets include the chemical, power, marine, agriculture, semiconductors, pharmaceuticals, pulp and paper, food and beverage, renewables, data centers, and many more industrial market segments.
Offices: 6002 Rogerdale Rd, Ste 450, Houston, Texas 77072, US
FloWorks goes to market as through its team of companies of Sunbelt Supply, Oliver Equipment Company, Genesis Systems, SemiTorr Group, Triple S Flotech, McKenna Engineering, Tru-Flow, CAC Industrial Equipment, Simtech, Flotech, Assured Automation, Flows.com, Slater Controls, and Cranford Equipment Company. We operate 50+ strategically located facilities that service the major industrial markets of North America and Asia.
Our strong local presence serving customers in these geographic regions enables us to reduce order response time, provide a high level of service and establish long-term customer relationships.
Our principal products include manual valves, valve automation, valve controls, safety relief valves, specialty PFF (Pipe, Fittings, and Flanges), pumps, and other rotating equipment.
Value-added services include field services, valve automation and actuation, and consulting for systems and process optimization.
Our core global markets include the chemical, power, marine, agriculture, semiconductors, pharmaceuticals, pulp and paper, food and beverage, renewables, data centers, and many more industrial market segments.
Offices: 6002 Rogerdale Rd, Ste 450, Houston, Texas 77072, US