PURPOSE Responsible for achieving sales budgets and providing an exceptional shopping experience to every customer through established company guidelines concerning sales, customer service, and staff training and develop…
Skills: Retail Management, Customer Service, Merchandising, Staff Training, Loss Prevention
Fayetteville, North Carolina, United States · On-site
$15/hr
Entry level
Base Pay This role has a minimum base pay from $15.00 per hour with higher starting pay available based on experience. Purpose: As a Cashier (Customer Service Associate), you are the first and final interaction for Floor…
Skills: Customer Service, Point Of Sale (POS), Cash Handling, Basic Math, Merchandising
Pay Range $19.39 - $23.40 Purpose: As a Cashier (Customer Service Associate), you are the first and final interaction for Floor & Decor’s customers. Our Cashiers are responsible for providing excellent customer service t…
Skills: Customer Service, Point of Sale (POS), Cash Handling, Basic Math, Merchandising
Pay Range $19.75 - $30.95 Purpose This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer servi…
Skills: Training And Development, Customer Service, Retail Management, Merchandising, Inventory Management
Fayetteville, North Carolina, United States · On-site
Mid level
PURPOSE Responsible for achieving sales budgets and providing an exceptional shopping experience to every customer through established company guidelines concerning sales, customer service, and staff training and develop…
Pay Range $20.14 - $36.66 PURPOSE Responsible for achieving sales budgets and providing an exceptional shopping experience to every customer through established company guidelines concerning sales, customer service, and …
PURPOSE Responsible for achieving sales budgets and providing an exceptional shopping experience to every customer through established company guidelines concerning sales, customer service, and staff training and develop…
Skills: Retail Management, Customer Service, Merchandising, Staff Training, Loss Prevention
Base Pay This role has a minimum base pay from $15.55 per hour with higher starting pay available based on experience. PURPOSE This position is responsible for designing, building and maintaining store product displays. …
Skills: Woodworking, Tile setting, Power tools, Measuring tools, Basic hand tools
Hendersonville, Tennessee, United States · On-site
$15/hr
Entry level
Base Pay This role has a minimum base pay from $15.00 per hour with higher starting pay available based on experience. Purpose: As a Cashier (Customer Service Associate), you are the first and final interaction for Floor…
Skills: Customer Service, Cash Handling, Point Of Sale (POS), Basic Math, Product Recommendation
Pay Range $17.40 - $25.10 PURPOSE The Warehouse Supervisor is responsible for directing and overseeing the warehouse operations of each retail store. In addition, the Warehouse Supervisor is responsible for supervising w…
PURPOSE This position is responsible for providing leadership of the Pro business within a designated sales territory by driving sales growth and profitability using appropriate marketing and sales methodologies and buil…
Skills: Outside Sales, Business Development, Sales Analysis, Account Management, Prospecting
Base Pay This role has a minimum base pay from $15.00 per hour with higher starting pay available based on experience. Purpose This position will maintain the store merchandising standards and store pricing integrity. Th…
Skills: Merchandising, Pricing Integrity, SKU Labeling, Inventory Management, Communication Skills
Purpose: The Connected Customer Supervisor is a Floor & Decor supervisor responsible for managing a dynamic team of customer service associates. This role will oversee the processes relating to cashiering, returns, cash …
Skills: Team Leadership, Customer Service, Inventory Management, Cashiering, E-commerce Support
Assistant Department Manager (Installation Materials)
Los Angeles, California, United States · On-site
$19/hr–$28/hr
Entry level
Pay Range $19.25 - $28.15 Purpose This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer servi…
Assistant Department Manager (Installation Materials)
Peachtree City, Georgia, United States · On-site
Entry level
Purpose This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information…
Woodbridge Township, New Jersey, United States · On-site
$18/hr–$25/hr
Entry level
Pay Range $18.00 - $25.70 Purpose This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer servi…
Skills: Customer Service, Sales, Training and Development, Merchandising, Inventory Management
Base Pay This role has a minimum base pay from $15.00 per hour with higher starting pay available based on experience. Purpose: As a warehouse associate at Floor & Decor, you are the backbone of our retail location. Your…
Purpose This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information…
Skills: Training and Development, Customer Service, Retail Management, Merchandising, Inventory Management
Base Pay This role has a minimum base pay from $15.55 per hour with higher starting pay available based on experience. PURPOSE This position is responsible for designing, building and maintaining store product displays. …
Skills: Woodworking, Tile Setting, Power Tools, Measuring Tools, Basic Hand Tools
Pay Range $18.40 - $24.15 Purpose: Floor & Decor’s Sales Associates play a key role in continuously providing customers with friendly, accurate service and support in finding products to complete their project. Our Sales…
Skills: Customer Service, Point of Sale (POS), Communication, Listening Skills, Basic Math
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Full-time
Bonus Opportunities, Career Advancement Opportunities, 401k With Company Match, Employee Stock Purchase Plan, Referral Bonus Program, Medical Insurance
Posted 16d ago
~40 hrs/week
Responsibilities
Responsible for achieving sales budgets and ensuring an exceptional customer shopping experience through strategic merchandising and staff development. Manages daily store operations, including inventory accuracy, P&L analysis, and supervisory duties for store associates.
Requirements
Requires three to five years of retail management experience with a proven ability to direct operations in high-volume locations. Must possess strong leadership, recruiting, and analytical skills, along with the physical ability to lift up to 60 pounds.
Full job description
PURPOSE Responsible for achieving sales budgets and providing an exceptional shopping experience to every customer through established company guidelines concerning sales, customer service, and staff training and development.
MAJOR RESPONSIBILITIES Customer Service
Drive, teach and adhere to the P’s of retail to include but are not limited to People, Product, Price, Purchasing, Position, Presentation, Promotion and Pro Services
Engage customers and provide a quality shopping experience, and ensure store associates provide quality customer service
Strategically merchandize and utilize the company guidelines to outline merchandising practices.
Ensure store presentation standards are achieved and maintained. Guarantee safety and security of customers and employees by following established guidelines and procedures regarding loss prevention and risk management.
Assist the Chief Executive Merchant in supporting, modeling, and enhancing seamless customer service focus by creating an environment that is friendly, helpful, knowledgeable and quick for customers and co-workers.
Work as KCM or Manager on Duty as required
Administrative
Conduct weekly competitive shops.
Communicate pricing and/or inventory issues to the senior team.
Analyze and work all business reports in order to be in the best merchandising, in-stock and pricing position. Reports include but are not limited to the following: Profit Los statements (P&L) Category Performance Report (CPR) Business Analysis Tool Report (BAT) Store Purchase Order Analysis Report (STPOA) Store Price Change Report (STPRC)
Utilize computer and point of sale systems to maintain accurate inventory, cycle counts, and profit and loss management, including shipping and receiving of inventory.
Ensure brand standards and operating standards meet or exceed expectations to support brand consistency.
Interface with corporate headquarters employees.
Supervisory
Ensure maximum scheduling coverage during peak traffic periods.
Review and assess the performance of associates on a timely basis.
Train, develop, supervise and define workload of store associates as appropriate.
Monitor associate retention and career development, and communicate improvement efforts to Chief Executive Merchant.
Address and document unsatisfactory performance and policy violations of associates through administration of disciplinary action and performance counseling.
Ensure compliance to scheduling, hiring, payroll and business planning processes.
Monitor, maintain and follow company policies; support company expectations and systems.
Perform additional managerial duties as necessary.
Store Operations
Assist the Chief Executive Merchant in handling store level human resources or loss prevention issues as necessary.
Available to open and/or close the store in an effective manner.
MINIMUM ELIGIBILITY REQUIREMENTS
Three to five years retail management experience and proven ability direct operations.
Ability to perform in a high volume, highly complex location.
Ability to demonstrate initiative and be a self-starter.
Demonstrated proficiency in recruiting, hiring, and training associates.
Excellent communication, interpersonal and analytical skills.
Ability to exercise independent discretion and judgment in managing a fast-paced environment adapting to change with a sense of urgency.
Demonstrated ability to increase the company’s overall market share.
Must possess excellent customer service skills and work well under pressure
WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT)
While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.
PHYSICAL/SENSORY REQUIREMENTS Physical Work – Ability exert 30 – 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
NOTE: All duties and responsibilities listed are considered to be essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position.
This job description does not constitute an employment agreement between the employer and the employee, and is subject to change by the employer as the needs of the business and requirement of the job change.
Store Hours
Monday - Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Pickup Hours
Monday - Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Benefits & Rewards
Bonus opportunities & career advancement opportunities at every level
Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
Work-life balance, including:
Paid vacation and sick time for eligible associates
Paid holidays plus a personal holiday
Paid Volunteer Time Off that starts on Day 1
Equal Employment Opportunity
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
Related keywords
RetailP&LCategory Performance ReportBusiness Analysis ToolStore Purchase Order AnalysisStore Price Change ReportPoint Of SaleCycle CountsMerchandisingLoss PreventionStaff DevelopmentMarket ShareInventory ManagementWarehouse EnvironmentRetail Operations
At Floor & Decor, our associates are entrepreneurs, innovators, and go-getters.
Industry
Retail
Company size
10,001+ employees
Founded
2000
Headquarters
Atlanta, Georgia
LinkedIn followers
82,448
Floor & Decor is like no other flooring company. Our customers enjoy the largest in-stock selection of tile, wood, laminate, vinyl and stone from around the world at everyday low prices. We deliver a unique shopping experience through inspirational displays and incredible customer service.
From our stores to our corporate headquarters you will find people that care, work hard, collaborate, and innovate. Through our associates’ teamwork and entrepreneurial spirit, we’ve quickly become one of the country’s leading flooring retailers; we’re proud to be recognized as one of Fortune’s 100 fastest-growing companies in 2020. With 200 stores and counting, the opportunities to advance within our organization are endless.
To continue our amazing growth, Floor & Decor is actively seeking gifted people with a solid work ethic and a real passion for helping others. Are you ready to make a difference at a truly groundbreaking company? From our retail stores to our distribution centers, to our corporate office, we encourage you to explore the variety of exciting opportunities available right now. Our career opportunities may leave you floored.
Offices: 2500 Windy Ridge Pkwy SE, Atlanta, Georgia 30339, US
Specialty Retailer of Hard Surface FlooringFree Design ServicesPorcelainCeramicStoneTileWoodLaminateVinyland Pro Services
At Floor & Decor, our associates are entrepreneurs, innovators, and go-getters.
Industry
Retail
Company size
10,001+ employees
Founded
2000
Headquarters
Atlanta, Georgia
LinkedIn followers
82,448
Floor & Decor is like no other flooring company. Our customers enjoy the largest in-stock selection of tile, wood, laminate, vinyl and stone from around the world at everyday low prices. We deliver a unique shopping experience through inspirational displays and incredible customer service.
From our stores to our corporate headquarters you will find people that care, work hard, collaborate, and innovate. Through our associates’ teamwork and entrepreneurial spirit, we’ve quickly become one of the country’s leading flooring retailers; we’re proud to be recognized as one of Fortune’s 100 fastest-growing companies in 2020. With 200 stores and counting, the opportunities to advance within our organization are endless.
To continue our amazing growth, Floor & Decor is actively seeking gifted people with a solid work ethic and a real passion for helping others. Are you ready to make a difference at a truly groundbreaking company? From our retail stores to our distribution centers, to our corporate office, we encourage you to explore the variety of exciting opportunities available right now. Our career opportunities may leave you floored.
Offices: 2500 Windy Ridge Pkwy SE, Atlanta, Georgia 30339, US
Specialty Retailer of Hard Surface FlooringFree Design ServicesPorcelainCeramicStoneTileWoodLaminateVinyland Pro Services