Plano, Texas, United States · On-site
Job DetailsJob Location: FST Plano - Plano, TX 75024About Fertility Specialists of Texas Fertility Specialists of Texas is a leading fertility clinic known for advanced treatments and a genuinely compassionate, patient-c…
Skills: Customer Service, Patient Coordination, Insurance Verification, Electronic Health Records (EHR), Bilingual English/Spanish
Plano, Texas, United States · On-site
Job DetailsJob Location: FST Plano - Plano, TX 75024About Fertility Specialists of Texas Fertility Specialists of Texas is a leading fertility clinic known for advanced treatments and a genuinely compassionate, patient-c…
Skills: Customer Service, Patient Coordination, Insurance Verification, Electronic Health Records (EHR), Bilingual English and Spanish
Plano, Texas, United States · Hybrid
Job DetailsJob Location: FST Plano - Plano, TX 75024Fertility Specialists of Texas (FST) is a leading fertility clinic known for advanced treatments and a compassionate, patient-centered approach. As a First Fertility ce…
Skills: Physician Outreach, Business Development, Relationship Management, Market Intelligence, Data Analysis
Plano, Texas, United States · Hybrid
Job DetailsJob Location: FST Plano - Plano, TX 75024Fertility Specialists of Texas (FST) is a leading fertility clinic known for advanced treatments and a compassionate, patient-centered approach. As a First Fertility ce…
Skills: Physician Outreach, Business Development, Relationship Management, Market Intelligence, Data Analysis
Dallas, Texas, United States · On-site
Job DetailsJob Location: FST Perot - Dallas, TX 75231Fertility Specialists of Texas (FST) is a leading fertility clinic known for advanced treatments and a compassionate, patient-centered approach. We offer a full range …
Skills: Patient Intake, Patient Education, Medical Charting, Phlebotomy, EMR Proficiency
Mandeville, Louisiana, United States · On-site
Job DetailsJob Location: FINO Mandeville - MANDEVILLE, LA 70448About FINO At The Fertility Institute of New Orleans (FINO), we are dedicated to patient education, empathy, and expertise as the foundation for successful f…
Skills: IVF Coordination, Patient Education, EMR Documentation, Medication Administration, Patient Counseling
Plano, Texas, United States · On-site
Job DetailsJob Location: FST Plano - Plano, TX 75024Lab Technician – Andrology & Endocrinology | Fertility Specialists of Texas Fertility Specialists of Texas (FST) is a leading fertility clinic known for our advan…
Skills: Semen Analysis, Sperm Preparation, Endocrinology Testing, Cryopreservation, Quality Control
Plano, Texas, United States · On-site
Job DetailsJob Location: FST Plano - Plano, TX 75024Lab Technician – Andrology & Endocrinology | Fertility Specialists of Texas Fertility Specialists of Texas (FST) is a leading fertility clinic known for our advan…
Skills: Semen Analysis, Sperm Preparation, Endocrinology Testing, Cryopreservation, Quality Control
Rocky Hill, Connecticut, United States · Remote Solely
$130k–$160k/yr
Job DetailsJob Location: First Fertility - Rocky Hill, CT 06067About First Fertility At First Fertility, we are driven by our vision, mission, and values to exceed expectations throughout every patient’s experience…
Skills: Revenue Cycle Management, Claims Management, Authorization Workflows, Billing, Coding
Rocky Hill, Connecticut, United States · Remote Solely
$130k–$160k/yr
Job DetailsJob Location: First Fertility - Rocky Hill, CT 06067About First Fertility At First Fertility, we are driven by our vision, mission, and values to exceed expectations throughout every patient’s experience…
Skills: Revenue Cycle Management, Claims Management, Authorization Workflows, Billing, Medical Coding
Lubbock, Texas, United States · On-site
Job DetailsJob Location: FST Lubbock - Lubbock, TX 79424For 20 years, Fertility Specialists of Texas have helped thousands of patients overcome infertility, earning a strong reputation for excellence in both care quality…
Skills: Obstetrics, Gynecology, Women's Reproductive Health, Patient Care, Clinical Knowledge
Lubbock, Texas, United States · On-site
Job DetailsJob Location: FST Lubbock - Lubbock, TX 79424For 20 years, Fertility Specialists of Texas have helped thousands of patients overcome infertility, earning a strong reputation for excellence in both care quality…
Skills: Obstetrics, Gynecology, Reproductive Health, Patient Care, Clinical Knowledge
Hoffman Estates, Illinois, United States · On-site
$28/hr–$35/hr
Job DetailsJob Location: INVIA Hoffman Estates - Hoffman Estates, IL 60194Salary Range: $28.00 - $35.00 Hourly About InVia Fertility Specialists At InVia Fertility Specialists, we pride ourselves on providing state-of-th…
Skills: Ultrasound Imaging, Sonography, Phlebotomy, Patient Care, Diagnostic Imaging
Pensacola, Florida, United States · On-site
Job DetailsJob Location: NEWLIFE Pensacola - Pensacola, FL 32503About NewLIFE At NewLIFE, we prioritize excellent patient care and strive for the highest success rates in fertility treatment. Our dedicated team works col…
Skills: Patient Assessment, Phlebotomy, Ultrasound, Patient Education, Case Management
Pensacola, Florida, United States · On-site
Job DetailsJob Location: NEWLIFE Pensacola - Pensacola, FL 32503About NewLIFE At NewLIFE, we prioritize excellent patient care and strive for the highest success rates in fertility treatment. Our dedicated team works col…
Skills: Semen Analysis, Sperm Preparations, Oocyte Identification, Embryo Evaluations, Embryo Transfers
Pensacola, Florida, United States · On-site
Job DetailsJob Location: NEWLIFE Pensacola - Pensacola, FL 32503About NewLIFE At NewLIFE, we prioritize excellent patient care and strive for the highest success rates in fertility treatment. Our dedicated team works col…
Skills: Semen Analysis, Sperm Preparations, Oocyte Identification, Embryo Evaluations, Embryo Transfers
Pensacola, Florida, United States · On-site
Job DetailsJob Location: NEWLIFE Pensacola - Pensacola, FL 32503About NewLIFE At NewLIFE, we prioritize excellent patient care and strive for the highest success rates in fertility treatment. Our dedicated team works col…
Skills: Andrology, Embryology, IVF Treatments, Oocyte Microinjection, Zona Ablation
Plano, Texas, United States • On-site
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The representative manages the front desk by greeting patients, collecting payments, and routing calls. They are also responsible for verifying insurance benefits and maintaining accurate patient records in the EHR system.
A high school diploma is required, with a preference for an associate's or bachelor's degree. Candidates should have professional customer service experience and the ability to remain composed in a fast-paced clinical environment.
Job DetailsJob Location: FST Plano - Plano, TX 75024About Fertility Specialists of Texas
Fertility Specialists of Texas is a leading fertility clinic known for advanced treatments and a genuinely compassionate, patient-centered approach. We offer a full spectrum of reproductive care, including consultations, IUI, IVF, and egg, sperm, and embryo freezing, with high success rates and a team that shows up for patients at every step of their journey. We are proud of our clinical excellence and equally proud of the environment we have built for the people who deliver that care every day.
The Patient Services Representative is the first face our patients see and the first voice they hear, and that moment matters more than most. We're looking for someone to join our float pool on a per diem basis, based out of our Plano, TX location and covering shifts across our Dallas-area locations as needed, including Dallas Baylor, Dallas Perot, Rockwall, and Southlake. This is a great fit for someone who brings professionalism to patient-facing work and understands that in a fertility clinic, warmth and composure aren't just nice to have, they're part of the care.
Schedule
This is a per diem, floating position with shifts offered on an as-needed basis. You'll be asked to work a minimum of 3 shifts per month (including 2 Saturdays per month) and holidays alongside weekday coverage. Typical shifts run 6:30am to 4:00pm on weekdays and 6:00am to 12:00pm on Saturdays.
If you've been looking for meaningful, professional work that fits around your current part-time or full-time schedule, this role was built for that.
You will be a key part of the patient experience by keeping things moving, keeping patients informed, and keeping the front desk running with care and precision.
Greet and check in patients with warmth and professionalism
Collect service payments and reconcile daily transactions
Manage incoming calls and route them accurately to the right teams, prioritizing by urgency
Guide patients through clinic policies and assist with required forms
Verify and document insurance benefits and coverage in patient charts
Log all interactions accurately in the electronic health record (EHR)
Coordinate with care teams on schedule changes and patient flow
Handle filing, scanning, and faxing to support clinic operations
Uphold HIPAA regulations and maintain strict patient confidentiality
This role requires a specific kind of professionalism. Our patients are navigating one of the most emotionally complex experiences of their lives, and we need someone who can stay calm and composed under that weight.
Demonstrated experience delivering exceptional customer service in a professional setting; healthcare or clinical front desk experience is a plus but not required
Bilingual in English and Spanish is highly valued
Comfort managing competing priorities in a fast-paced clinical environment
The ability to make patients feel heard and at ease, even when they are stressed or scared
Proficiency with EHR systems, or a demonstrated ability to learn software quickly
Familiarity with insurance verification and clinic procedures is a plus; we provide training
High school diploma required; associate's or bachelor's degree preferred
At FST, your people skills have real stakes and real rewards. You will work alongside a mission-driven team in a growing field, doing work that genuinely matters to the patients who walk through our doors. We offer competitive compensation and a culture that takes both clinical excellence and human connection seriously.
If you are ready to put your service experience to its most meaningful use, we would love to hear from you.
where the waiting ends & families begin
At Fertility Specialists of Texas, our board-certified reproductive endocrinology and infertility experts have earned a reputation as one of the nation's leading infertility clinics. Founder and Medical Director Jerald Goldstein, MD; Rebecca Chilvers, MD; Satin Patel, MD; Daniel Skora, MD; Ali Guerami, MD; and Janelle Dorsett, MD combine decades of experience with today's latest scientific advancements to provide patients with the highest success rates possible. The IVF facility, led by Carlos Guerrero, PhD, HCLD; is one of the most advanced labs in North Texas and the Southwestern US. Our IVF lab is equipped with innovative technology used for the production of health embryos. Fertility Specialists of Texas has locations in Plano / Frisco, Dallas, Rockwall, Southlake and Lubbock. The IVF lab is at our Plano / Frisco location. Why Choose FST: - Among the highest success rates in the US (low multiple rate) - Repeatedly recognized as one of the nation's leading infertility centers - Over 1,600 babies born since 2005 - World-class IVF lab - Affordable financial options - Physicians consistently voted to best doctor's lists - Compassionate care in a warm environment Infertility Services - Ovulation Induction - Intrauterine Insemination (IUI) - Polycystic Ovary Syndrome (PCOS) evaluation and treatment - Endometriosis evaluation and treatment - Male factor infertility evaluation and treatment - Unexplained infertility evaluation and treatment - Hysterosalpingogram (HSG) - Semen Analysis Advanced Reproductive Technology (ART) - IVF - Intracytoplasmic Sperm Injection (ICSI) - Preimplantation genetic screening (PGS) and diagnosis (PGD) - Recurrent pregnancy loss evaluation and treatment - Fertility Preservation Third-Party Reproduction - In-house egg donor program - IVF with donor egg/sperm - Gestational carrier evaluation and treatment
Offices: 5736 State Highway 121, Plano, Texas 75024, US · 8160 Walnut Hill Lane, The Margot Perot Bldg., Suite 211, Dallas, TX 75231, US · 540 E. Southlake Blvd., Suite 100, Southlake, TX 76092, US · 1005 W. Ralph Hall Pkwy, Suite 130, Rockwall, TX 75032, US · 3801 Gaston Ave, Suite 250, Dallas, Texas 75246, US
where the waiting ends & families begin
At Fertility Specialists of Texas, our board-certified reproductive endocrinology and infertility experts have earned a reputation as one of the nation's leading infertility clinics. Founder and Medical Director Jerald Goldstein, MD; Rebecca Chilvers, MD; Satin Patel, MD; Daniel Skora, MD; Ali Guerami, MD; and Janelle Dorsett, MD combine decades of experience with today's latest scientific advancements to provide patients with the highest success rates possible. The IVF facility, led by Carlos Guerrero, PhD, HCLD; is one of the most advanced labs in North Texas and the Southwestern US. Our IVF lab is equipped with innovative technology used for the production of health embryos. Fertility Specialists of Texas has locations in Plano / Frisco, Dallas, Rockwall, Southlake and Lubbock. The IVF lab is at our Plano / Frisco location. Why Choose FST: - Among the highest success rates in the US (low multiple rate) - Repeatedly recognized as one of the nation's leading infertility centers - Over 1,600 babies born since 2005 - World-class IVF lab - Affordable financial options - Physicians consistently voted to best doctor's lists - Compassionate care in a warm environment Infertility Services - Ovulation Induction - Intrauterine Insemination (IUI) - Polycystic Ovary Syndrome (PCOS) evaluation and treatment - Endometriosis evaluation and treatment - Male factor infertility evaluation and treatment - Unexplained infertility evaluation and treatment - Hysterosalpingogram (HSG) - Semen Analysis Advanced Reproductive Technology (ART) - IVF - Intracytoplasmic Sperm Injection (ICSI) - Preimplantation genetic screening (PGS) and diagnosis (PGD) - Recurrent pregnancy loss evaluation and treatment - Fertility Preservation Third-Party Reproduction - In-house egg donor program - IVF with donor egg/sperm - Gestational carrier evaluation and treatment
Offices: 5736 State Highway 121, Plano, Texas 75024, US · 8160 Walnut Hill Lane, The Margot Perot Bldg., Suite 211, Dallas, TX 75231, US · 540 E. Southlake Blvd., Suite 100, Southlake, TX 76092, US · 1005 W. Ralph Hall Pkwy, Suite 130, Rockwall, TX 75032, US · 3801 Gaston Ave, Suite 250, Dallas, Texas 75246, US
