Durham, North Carolina, United States · Hybrid
NIOX is a medical device company focused on point of care asthma diagnosis and management. Our market-leading NIOX® products are used in clinical settings by physicians around the world to improve asthma diagnosis and ma…
Skills: Order Processing, Logistics Coordination, Customer Service, Conflict Resolution, Problem Solving
Durham, North Carolina, United States • Hybrid
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The role serves as the primary point of contact for Global Research customers, managing order processing, tracking, and reporting. It focuses on fostering long-term client relationships and collaborating with cross-functional teams to ensure operational excellence.
A high school diploma is required, while a bachelor's degree in communications or business is preferred. Candidates should have experience in order processing, logistics, and robust customer service skills.
NIOX is a medical device company focused on point of care asthma diagnosis and management. Our market-leading NIOX® products are used in clinical settings by physicians around the world to improve asthma diagnosis and management and by leading research organisations conducting clinical studies on behalf of pharmaceutical companies. At present, NIOX provides products and services in around 50 countries. For more information please visit www.NIOX.com.
In order to support these activities we are currently seeking an Account Services Representative, Research Business.
Key Responsibilities of Role:
The primary responsibility of this position is to deliver an exceptional customer experience while fostering strong, long-term client relationships. The ASR, Research Business, serves as the primary point of contact for Global Research customers, overseeing customer service relationships and ensuring a high standard of support throughout the customer journey.
The ASR, Research Business, is responsible for the day-to-day management of order processing, order tracking, and reporting, ensuring accuracy, efficiency, and timely communication. This role develops, strengthens, and maintains relationships with existing clients to support and expand partnerships in global clinical research.
Working collaboratively with key customer stakeholders and internal cross-functional teams, the ASR, Research Business, establishes shared objectives, drives operational excellence, and ensures seamless execution of customer initiatives.
Specific / Other responsibilities will include:
· Ensure flawless execution of order processes, logistics, and tracking
· Establish strong customer service and business relationship with customer account(s) and internal stakeholders.
· Develop strong relationships with account’s procurement, project management, and forecasting
· Work with accounts’ product development teams to ensure NIOX is integrated in data report systems
· Prepare quotes and proposals as requested by customers
· Deliver on defined objectives specific to customer accounts.
· Maintain, protect, expand and enhance sales for NIOX with key account(s). Meet or exceed sales objectives.
· Actively participate in business planning meetings, internally and with customers
· Undertake additional responsibilities and projects as assigned to support departmental and organizational objectives.
Qualifications and/or experience required to perform the role:
· High school diploma required
· Bachelor's degree in communications or business is a plus
· Experience of order processing and logistics coordination.
· Robust customer service skills and the ability to deal with conflict and solve problems.
· Previous experience with SAP Business One a plus, but not required
· Strong attention to detail
· Strong communication skills
· Strong teamwork ethic, with a willingness to expand job functions to other areas when needed
· Basic knowledge and usage of Microsoft Office Software (ex. Excel, Word, Outlook)
Office Location
This position is based in Morrisville, NC, situated near the Research Triangle Park (RTP) and close to the RDU Airport. Our Morrisville office is a fully functioning division of the NIOX Group, PLC which is easily accessible from the surrounding areas. Our office also provides access to the great amenities in the Raleigh/Durham/Chapel Hill that the area has to offer and is a part of what has made it a Top 10 location to work in the US.
Culture
NIOX is proud to be an inclusive employer that supports our employees to realize and achieve their full potential. We are a diverse organization that champions a healthy work life balance.
As a truly global organization, international collaboration between colleagues in different countries is encouraged and supported. The Morrisville office works in a cohesive and collaborative manner, providing excellent opportunities for networking with colleagues.
We live and breathe our passion, recognition, integrity, drive, and effectiveness (PRIDE) values and ensure that we are working towards a common goal and this is to improve the quality of life of millions of people suffering from asthma. Each of these values help us to achieve excellent things, individually and together.
We value each individuals contribution and recognize the difference they make to the lives of asthma sufferers every day by supporting us in working towards our goal.
Application process
Thank you for considering a career at NIOX. If you would like to apply for the position, please apply online, ensuring you include the following information:
· Full name, location, email address and phone number
· Curriculum Vitae
· Cover letter
· Current salary
· Required salary
· Date available to start/notice period
After you have submitted this information, an email will be sent to you inviting you for a first interview. Due to the quantity of applications we receive, if you do not receive an email from us within 10 working days, please assume that you have been unsuccessful on this occasion.
Important notice to Employment businesses/ Agencies
NIOX does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact NIOX’s human resources department to obtain prior written authorisation before referring any candidates to NIOX. The obtaining of prior written authorisation is a condition precedent to any agreement (verbal or written) between the employment business/ agency and NIOX. In the absence of such written authorisation being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of NIOX. NIOX shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.
NIOX Group plc is a dedicated diagnostics and monitoring company focused on respiratory disease.
NIOX Group plc is a company that specialises in the development, manufacture, and distribution of medical devices for the diagnosis and monitoring of asthma. Their flagship product, NIOX VERO®, is a non-invasive medical device that measures fractional exhaled nitric oxide (FeNO) levels in patients with asthma. NIOX VERO® provides accurate and reliable results, allowing healthcare professionals to make informed decisions about the diagnosis and management of asthma. It is easy to use, and can be used in a variety of settings, including clinics, hospitals, and primary care settings. The NIOX Group plc is committed to improving the lives of people with asthma and is dedicated to innovation and excellence in its products and services. NIOX® is also committed to offering additional training and support for healthcare professionals. Overall, NIOX Group plc is the global leader in FeNO testing, with a strong reputation for innovation and excellence in the development of medical devices for the diagnosis and management of asthma. With NIOX VERO®, healthcare professionals have a reliable and non-invasive tool to help them better diagnose and manage asthma. References: 1. Alving K et al. Validation of a new portable exhaled nitric oxide analyzer, NIOX VERO®: randomized studies in asthma. Pulm Ther. 2017;3:207-218. 2. Gao J et al. Association between fractional exhaled nitric oxide, sputum induction and peripheral blood eosinophil in uncontrolled asthma. Allergy, Asthma & Clinical Immunology. 2018;1 3. Busse WW et al. Baseline FeNO as a prognostic biomarker for subsequent severe asthma exacerbations in patients with uncontrolled, moderate-to-severe asthma receiving placebo in the LIBERTY ASTHMA QUEST study: a post-hoc analysis. Lancet Respir Med. 2021;9(10):1165-1173. 4. Menzies-Gow A et al. Clinical utility of fractional exhaled nitric oxide in severe asthma management. Eur Respir J. 2020;55(3):1901633. 5. NIOX®. Data on File; MKT-DOF-007.
Offices: Edmund Halley Road, Oxford, England OX4 4GB, GB · Hansellisgatan, Uppsala, Uppsala County 754 50, SE · Jing Guang Centre Office Building, Room 608, No.1 Chao Yang Men Wai Avenue, Hu Jia Lou, Chao Yang District, Beijing, 100020, CN · Louisenstraße 21, Bad Homburg, 61348, DE · 5151 McCrimmon Pkwy, Morrisville, North Carolina 27560, US
NIOX Group plc is a dedicated diagnostics and monitoring company focused on respiratory disease.
NIOX Group plc is a company that specialises in the development, manufacture, and distribution of medical devices for the diagnosis and monitoring of asthma. Their flagship product, NIOX VERO®, is a non-invasive medical device that measures fractional exhaled nitric oxide (FeNO) levels in patients with asthma. NIOX VERO® provides accurate and reliable results, allowing healthcare professionals to make informed decisions about the diagnosis and management of asthma. It is easy to use, and can be used in a variety of settings, including clinics, hospitals, and primary care settings. The NIOX Group plc is committed to improving the lives of people with asthma and is dedicated to innovation and excellence in its products and services. NIOX® is also committed to offering additional training and support for healthcare professionals. Overall, NIOX Group plc is the global leader in FeNO testing, with a strong reputation for innovation and excellence in the development of medical devices for the diagnosis and management of asthma. With NIOX VERO®, healthcare professionals have a reliable and non-invasive tool to help them better diagnose and manage asthma. References: 1. Alving K et al. Validation of a new portable exhaled nitric oxide analyzer, NIOX VERO®: randomized studies in asthma. Pulm Ther. 2017;3:207-218. 2. Gao J et al. Association between fractional exhaled nitric oxide, sputum induction and peripheral blood eosinophil in uncontrolled asthma. Allergy, Asthma & Clinical Immunology. 2018;1 3. Busse WW et al. Baseline FeNO as a prognostic biomarker for subsequent severe asthma exacerbations in patients with uncontrolled, moderate-to-severe asthma receiving placebo in the LIBERTY ASTHMA QUEST study: a post-hoc analysis. Lancet Respir Med. 2021;9(10):1165-1173. 4. Menzies-Gow A et al. Clinical utility of fractional exhaled nitric oxide in severe asthma management. Eur Respir J. 2020;55(3):1901633. 5. NIOX®. Data on File; MKT-DOF-007.
Offices: Edmund Halley Road, Oxford, England OX4 4GB, GB · Hansellisgatan, Uppsala, Uppsala County 754 50, SE · Jing Guang Centre Office Building, Room 608, No.1 Chao Yang Men Wai Avenue, Hu Jia Lou, Chao Yang District, Beijing, 100020, CN · Louisenstraße 21, Bad Homburg, 61348, DE · 5151 McCrimmon Pkwy, Morrisville, North Carolina 27560, US
