Coventry, England, United Kingdom · On-site
Purpose of the Role To provide technical support and service coordination for FANUC ROBOSHOT customers, delivering effective remote fault diagnosis and resolution to maximise machine uptime and customer satisfaction. The…
Skills: Technical support, Fault diagnosis, Injection moulding machinery, CNC, Machine tools
Echternach, Luxembourg · On-site
Location: Echternach, Luxembourg (later Contern) As a global player, FANUC offers the best of both worlds – international career opportunities within the familiar environment of an agile company that puts people at the c…
Skills: Building maintenance, Landscaping, Gardening, Repair, Facility upkeep
Contern, Luxembourg · On-site
As a global player, FANUC offers the best of both worlds – international career opportunities within the familiar environment of an agile company that puts people at the center. We take on diverse projects, work passiona…
Skills: Mechatronics, Electronics, Mechanical engineering, Robotics, CNC machines
Évry-Courcouronnes, Ile-de-France, France · On-site
Rôle L’Assistant Administration des Ventes (H/F) assure le traitement des dossiers administratifs des ventes des produits FANUC aux clients. Il apporte également un support administratif et technique à l’équipe commercia…
Skills: Sales Administration, Customer Relationship Management, ERP, CRM, Salesforce
Contern, Luxembourg · On-site
As a global player, FANUC offers the best of both worlds – international career opportunities within the familiar environment of an agile company that puts people at the center. We take on diverse projects, work passiona…
Skills: Demand Planning, Supply Chain Management, Forecasting, Material Planning, SAP
Neuhausen auf den Fildern, Baden-Württemberg, Germany · On-site
Als Global Player bietet FANUC das Beste aus zwei Welten – internationale Karrierechancen in einem familiären Umfeld eines agilen Unternehmens, das den Menschen im Mittelpunkt sieht. Wir packen abwechslungsreiche Projekt…
Skills: Financial Management, Accounting, Controlling, Taxation, Strategic Planning
Contern, Luxembourg · On-site
Location: Contern (Luxembourg) or Neuhausen auf den Fildern (Germany) As a global player, FANUC offers the best of both worlds – international career opportunities within the familiar environment of an agile company that…
Skills: HR Analytics, HRIS, SAP SuccessFactors, Data Governance, Project Management
Contern, Luxembourg · On-site
Location: Contern (Luxembourg) or Neuhausen auf den Fildern (Germany) As a global player, FANUC offers the best of both worlds – international career opportunities within the familiar environment of an agile company that…
Skills: HR Reporting, People Analytics, HRIS, SAP SuccessFactors, Power BI
Coventry, England, United Kingdom · On-site
Training Instructor Duration: permanent, full-time Location: UK, Coventry Reports to: Head of Supply Chain & Logistics The Training Instructor is responsible for delivering high-quality technical training to customers an…
Skills: Robotics, Automation, Technical training, Fanuc systems, Robot programming
Coventry, England, United Kingdom · On-site
Here’s a superb opportunity for an individual looking to join the world’s number one in factory automation. We are recruiting for a Field Service Engineer to take responsibility for Field Service on our Roboshot Products…
Skills: Mechanical engineering, Electrical engineering, Hydraulic systems, Pneumatic systems, Injection moulding
Contern, Luxembourg · On-site
As a global player, FANUC offers the best of both worlds – international career opportunities within the familiar environment of an agile company that puts people at the center. We take on diverse projects, work passiona…
Skills: B2B Marketing, Product Marketing, Solution Marketing, Technical Marketing, Value Proposition Development
Neuhausen auf den Fildern, Baden-Württemberg, Germany · On-site
Werde Teil der Technologie von morgen Du möchtest wissen, wie Industrieroboter aufgebaut werden und was nötig ist, damit hochmoderne Produktionsanlagen reibungslos funktionieren? Dann ist die Ausbildung zum Industriemech…
Skills: Turning, Milling, Drilling, Filing, Measuring and Testing Tools
Neuhausen auf den Fildern, Baden-Württemberg, Germany · On-site
Starte deine Zukunft in der Welt der Robotik und Automatisierung Du begeisterst dich für Technik, moderne Maschinen und innovative Technologien? Dann werde Teil von FANUC, einem der weltweit führenden Anbieter von Indust…
Skills: Robotics, Automation, Mechanical Engineering, Electrical Engineering, Turning
Neuhausen auf den Fildern, Baden-Württemberg, Germany · On-site
Starte deine Karriere in einem internationalen Hightech-Unternehmen Du organisierst gerne, behältst den Überblick und arbeitest gerne mit Menschen? Dann starte deine berufliche Zukunft bei FANUC, einem der weltweit führe…
Skills: Office Management, Customer Communication, Supplier Communication, Appointment Scheduling, Presentation Creation
Contern, Luxembourg · On-site
Fixed-Term Contract (2 Years) Location: Contern, Luxembourg OR Neuhausen a. d. F., Germany About the Role: As part of a parental leave cover for approximately two years, we are looking for an experienced pricing professi…
Skills: Pricing Strategy, Value-Based Pricing, Commercial Frameworks, Profitability Analysis, Stakeholder Management
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Provide remote technical support and fault diagnosis for FANUC ROBOSHOT customers to maximize machine uptime. Manage service cases through the ERP system and coordinate on-site support from service engineers.
Requires at least 4 years of experience in maintaining or troubleshooting industrial machinery such as injection moulding or CNC tools. Candidates must possess a relevant engineering qualification and have the legal right to work in the UK.
To provide technical support and service coordination for FANUC ROBOSHOT customers, delivering
effective remote fault diagnosis and resolution to maximise machine uptime and customer satisfaction. The
role will initially focus on ROBOSHOT products, with the opportunity to develop technical expertise across
other FANUC CNC product lines, including ROBODRILL and ROBOCUT.
Your core tasks will include
Technical Support
• Act as the primary point of contact for ROBOSHOT customer service and technical enquiries
• Diagnose machine faults remotely using telephone, email, and remote support tools
• Provide troubleshooting support for electrical, mechanical, control, and process-related issues
• Support customers in minimising machine downtime and restoring production as quickly as possible
• Provide technical support across other FANUC products as required
Service Coordination
• Log, prioritise, and manage customer cases through the ERP service management system.
• Coordinate Service Engineer attendance when on-site support is required and provide technical support
• Plan and coordinate preventative maintenance activities for FANUC products
• Monitor open cases and provide customers with timely updates on progress and resolution activities
Customer Excellence
• Build and maintain strong customer relationships through professional and proactive support
• Deliver excellent customer service and contribute to continuous service improvement through feedback
Health & Safety
• Ensure compliance with health and safety/environmental requirements, including RAMS, permits, and site access processes
General
• Ensure adherence to established processes, standards, compliance requirements and SLA’s
• Contribute to Service revenue, utilisation, and customer satisfaction targets/KPIs
• Maintain and develop technical knowledge of FANUC core products, applications, and related technologies
• Undertake any other duties within the scope of the role as required by the Service Manager
Your Profile
• Minimum of 4 years' experience supporting, maintaining, or troubleshooting industrial injection moulding machinery, CNC, machine tools
• Technical qualification in a relevant engineering discipline and/or equivalent industry experience.
• Proven experience diagnosing and resolving faults on industrial machinery, automation equipment, or manufacturing systems.
• Experience using CRM, SAP, ERP, or service management systems.
• Strong fault-finding, analytical, and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities and perform effectively under pressure.
• Ability and drive to develop technical expertise across the wider FANUC product portfolio
• Fluent in English
Key Success Measures
• High customer satisfaction
• Achievement of utilisation targets and service
related KPIs.
• Positive contribution to customer retention and
service business growth
You may be required to
• Support wider operational initiatives as required.
• Support internal projects and implementation activities.
• Travel to customer sites and FANUC offices in the UK and overseas as required.
Automation has a name.
FANUC Europe Corporation, headquartered in Echternach, Luxembourg, is the European branch of FANUC Corporation, a global leader in industrial automation. With over 1,500 employees across more than 25 countries, FANUC Europe offers CNC systems, industrial robots, and factory automation solutions tailored to industries such as automotive, aerospace, electronics, and healthcare. Its key subsidiaries include FANUC Germany, FANUC France, FANUC UK, FANUC Italy, FANUC Iberia, FANUC Poland, FANUC Czech, FANUC Switzerland, FANUC Austria, FANUC Nordic, FANUC Romania, FANUC Adria, FANUC Bulgaria, FANUC Slovakia and FANUC Hungary, ensuring local service, support, and training. Globally, FANUC is headquartered in Oshino, Japan, operates in over 100 countries, employs 8,000+ people, and has installed more than 9 million CNCs and 1 million robots. Known for reliability, innovation, and precision, FANUC supports digital transformation and Industry 4.0 across manufacturing worldwide.
Offices: 7, rue Benedikt Zender, Echternach, 6468, LU · Sapphire Way, Ansty, CV7 9DR, GB · 467 Okolovrasten pat, Sofia, 1588, BG · Oude Baan 3, Mechelen, 2800, BE · Ipavčeva ulica 21, Celje, 3000, SI
Automation has a name.
FANUC Europe Corporation, headquartered in Echternach, Luxembourg, is the European branch of FANUC Corporation, a global leader in industrial automation. With over 1,500 employees across more than 25 countries, FANUC Europe offers CNC systems, industrial robots, and factory automation solutions tailored to industries such as automotive, aerospace, electronics, and healthcare. Its key subsidiaries include FANUC Germany, FANUC France, FANUC UK, FANUC Italy, FANUC Iberia, FANUC Poland, FANUC Czech, FANUC Switzerland, FANUC Austria, FANUC Nordic, FANUC Romania, FANUC Adria, FANUC Bulgaria, FANUC Slovakia and FANUC Hungary, ensuring local service, support, and training. Globally, FANUC is headquartered in Oshino, Japan, operates in over 100 countries, employs 8,000+ people, and has installed more than 9 million CNCs and 1 million robots. Known for reliability, innovation, and precision, FANUC supports digital transformation and Industry 4.0 across manufacturing worldwide.
Offices: 7, rue Benedikt Zender, Echternach, 6468, LU · Sapphire Way, Ansty, CV7 9DR, GB · 467 Okolovrasten pat, Sofia, 1588, BG · Oude Baan 3, Mechelen, 2800, BE · Ipavčeva ulica 21, Celje, 3000, SI
