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The primary responsibility of a Guest Service Associate (GSA) is creating an exceptional guest experience while achieving sales goals and assisting management with daily administrative tasks. This individual must have a …
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$62k–$65k/yr
Full-time
Medical insurance, Dental insurance, Vision insurance, 401(k) with employer match, Paid time off, Pet insurance
Posted 13d ago
~40 hrs/week
Responsibilities
The Center Manager leads day-to-day operations, coaching the team to deliver exceptional guest experiences and meet sales goals. They are responsible for maintaining brand standards, managing center performance, and fostering a positive workplace culture.
Requirements
Candidates must have at least 2 years of management experience and strong leadership and coaching skills. The role requires flexible availability, including weekends, and proficiency in managing business performance and guest relations.
Full job description
European Wax Center is the nation's leading provider of out-of-home waxing services, with over 1,000 locations across the U.S. We train experts who take pride in delivering a high standard of care—so every visit is consistent, and every guest leaves feeling confident.
Paid Time Off Bank (Vacation, personal, and sick time)
Pet Insurance
Employee discounts (Free waxing services + 40% off retail products)
Short-term and long-term disability coverage
Employee Assistance Program (EAP)
Wellness program participation
What You'll Do
As the Spa Manager, you'll lead the day-to-day operations of the center while coaching and motivating your team to deliver exceptional guest experiences and achieve sales goals. This is a full-time, in-center leadership position.
Key Responsibilities
Lead, coach, and develop a high-performing team
Train and support Associates to deliver exceptional guest experiences while building confidence in package sales and retail products.
Drive sales through coaching, goal setting, performance management and leading by example.
Foster a positive, safe, and accountable workplace culture that recognizes success and supports ongoing development.
Monitor center performance, staffing, productivity, and profitability
Resolve guest concerns professionally and promptly
Ensure compliance with company policies, operational procedures, and brand standards.
Execute promotions, maintain visual merchandising and center cleanliness
Adapt to changing business needs and new initiatives
Qualifications
We encourage you to apply even if you don't meet every qualification. If you're excited about this opportunity and believe you can make an impact, we'd love to hear from you.
2+ years of management experience (retail and/or beauty preferred, but not required)
Flexible availability is required to support business needs
Proven leadership, coaching, and team development skills
Strong communication, interpersonal, problem-solving, and decision-making abilities
Experience managing KPIs, budgets, and business performance
Comfortable using POS, scheduling, and guest management software
Passion for delivering exceptional guest experiences in a fast-paced environment
Ability to professionally resolve guest concerns with empathy and sound judgment
Physical Requirements
Ability to stand for extended periods, Lift/move up to 25 lbs, and reach items stored at various heights.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Scheduling Requirements
This is a full-time leadership role, flexible availability is required to support business needs, including a mix of opening, closing, and weekend shifts. Center Managers are typically expected to work two Saturdays per month. Hours and schedules may vary based on business needs.
Center Location
1341 New Beale St, Castle Rock, CO 80108, USA
How to Apply
Apply through this posting or visit our careers page:
Application Deadline: Applications will be reviewed on a rolling basis and accepted through [DATE]. The position may be filled before the application deadline.
This role is not eligible for visa sponsorship
European Wax Center is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other protected characteristic protected by law.
This job description is intended to provide a general overview of the role and is not a complete list of responsibilities. Additional duties may be assigned as business needs require.All employees of EWC and operating subsidiaries are expected to perform tasks as assigned by supervisory/management personnel, regardless of job title or routine job duties.
Related keywords
Center ManagerRetail ManagementBeauty IndustrySales GoalsTeam DevelopmentKPIsBudgetsPOSGuest ManagementVisual MerchandisingOperationsCustomer ExperiencePerformance ManagementCoachingLeadershipStaffing
European Wax Center, Inc. is the largest and fastest-growing franchisor and operator of out-of-home body waxing services, with over 1,000 locations in the United States.
What sets us apart is our unique combination of philosophy, exceptional service, proprietary products, and a comfortable, consistent guest experience. Together, these elements have established EWC as the leader in the waxing services category.
We’re backed by a strong, well-established team supporting every function of the business — including marketing, technology, accounting, finance and more — all working together to empower our franchisees and elevate the brand.
Offices: 5830 Granite Pkwy, Plano, Texas 75024, US
Hair removalBody WaxingBikini WaxingBrazillian WaxingFranchiseand BeautyPersonal Care and HygieneCosmeticsBeautyPersonal Health
European Wax Center, Inc. is the largest and fastest-growing franchisor and operator of out-of-home body waxing services, with over 1,000 locations in the United States.
What sets us apart is our unique combination of philosophy, exceptional service, proprietary products, and a comfortable, consistent guest experience. Together, these elements have established EWC as the leader in the waxing services category.
We’re backed by a strong, well-established team supporting every function of the business — including marketing, technology, accounting, finance and more — all working together to empower our franchisees and elevate the brand.
Offices: 5830 Granite Pkwy, Plano, Texas 75024, US
Hair removalBody WaxingBikini WaxingBrazillian WaxingFranchiseand BeautyPersonal Care and HygieneCosmeticsBeautyPersonal Health