Company Description Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Toget…
Company Description Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Toget…
Full-Time Member Service Representative - El Paso County, CO
Colorado Springs, Colorado, United States · On-site
$18/hr–$19/hr
Entry level
Company Description Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Toget…
Member Service Representative - Aurora, CO (PREFERRED Bilingual - Spanish )
Aurora, Colorado, United States · On-site
$19/hr–$21/hr
Entry level
Company Description Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Toget…
Company Description Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Toget…
Member Service Representative - Aurora, CO (PREFERRED Bilingual - Spanish )
Aurora, Colorado, United States · On-site
$19/hr–$21/hr
Entry level
Company Description Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Toget…
Member Service Representative - Aurora, CO (PREFERRED Bilingual - Spanish )
Aurora, Colorado, United States · On-site
$19/hr–$21/hr
Entry level
Company Description Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Toget…
Company Description Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Toget…
Company Description Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Toget…
Skills: Network Architecture, Cisco, VMWare, IT Security, Project Management
Company Description Ent Credit Union and Wings Credit Union have joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. …
Company Description Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Toget…
Skills: Cash Handling, Customer Service, Cross-selling, Fraud Detection, Microsoft Office
Company Description Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Toget…
Skills: Cash Handling, Customer Service, Cross-selling, Fraud Detection, Microsoft Office
Company Description Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Toget…
Company Description Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Toget…
Company Description Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Toget…
Company Description Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Toget…
Company Description Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Toget…
Company Description Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Toget…
Company Description Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Toget…
Company Description Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Toget…
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$148k–$172k/yr
Full-time
bachelor degree
401(k) Match, Discretionary Profit Sharing, Health Insurance, Dental Insurance, Vision Insurance, Life Insurance
Posted 1d ago
~40 hrs/week
Responsibilities
Lead the day-to-day operational execution and stability of core platforms while managing a team of operational staff. Ensure 24x7 reliability, security, and audit compliance through automation, incident response, and vendor performance management.
Requirements
Requires a Bachelor's degree and 5+ years of experience in platform operations, with at least 3 years leading technical teams in a 24x7 environment. Strong preference for candidates with Corelation KeyStone platform experience.
Full job description
Company Description
Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger, click here.
Job Description
The Manager of Core Platform Operations is a hands-on player/coach responsible for the day-to-day operational execution, stability, and continuous improvement of Wings' core platforms and the processes that support them. This role leads operational staff while maintaining direct ownership of core operational processes, automation, incident response, and operational readiness. The manager ensures that core platforms operate reliably, securely, and predictably across a 24x7 operating model. This includes accountability for operational automation, SLAs, audit readiness, vendor performance, and after-hours escalation. The role also plays a critical part in preparing the organization for platform changes, releases, conversions, and integrations, ensuring operational readiness at a manager scale.
Essential Functions:
Own and execute day-to-day core operational processes across all supported platforms, ensuring reliability, continuity, and consistency.
Serve as a hands-on leader who balances direct operational ownership with people leadership responsibilities.
Maintain a strong understanding of core platform workflows, dependencies, schedules, and failure modes. Ensure operational runbooks, procedures, and documentation are current, accurate, and actionable.
Ensure operational readiness for platform releases, upgrades, conversions, mergers, and integrations. Review upcoming changes to confirm they are operationally supportable prior to deployment.
Collaborate with Platform and Integrations team leaders to maintain vendor relationships tied to core platform operations, including performance management and issue escalation.
Build strong partnerships with all Wings teams that leverage the platforms maintained by Core Platform Operations.
Own operational SLAs, KPIs, and service performance metrics for Core Platform Operations staff.
Ensure audit readiness, operational controls, and compliance with regulatory and examiner expectations. Participate in audits, exams, and risk assessments related to core platform operations.
Proactively identify operational risks and implement mitigation strategies.
Accountable for 24x7 operational support for all platforms and processes supporting multiple business units and all members of the credit union. Serve as a primary escalation point for on-call staff, ensuring after-hours issues are addressed in a timely and effective manner.
Lead incident response for core operational issues, coordinating resolution across internal teams and vendors. Conduct post-incident reviews, document root causes, and drive corrective and preventative actions.
Represent the core operations team during major incidents, providing clear communication on impact, status, and risk, and aligning with business and technology leaders on issues affecting core operations.
Directly supervises employees within the Core Platform Operations team. Responsibilities include interviewing, hiring, onboarding, training, assigning work, evaluating performance, coaching, recognition, corrective action, and fostering a collaborative, accountable team culture. Emphasize talent development and succession planning across all roles within Core Platform Operations.
Bank Secrecy Act: Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Qualifications
Bachelor's Degree Information Systems, Operations Management, Business Systems preferred
5+ years of experience in platform operations, core system operations, or financial services technology.
3+ years of experience leading operational or technical teams in a 24x7 environment.
3+ years of experience supporting platform changes, releases, or large-scale transitions preferred.
Strong understanding of operational processes, dependencies, and controls in a regulated financial environment.
Hands-on experience with operational automation, job orchestration, and batch or workflow management.
Proven ability to lead under pressure and manage operational incidents effectively.
Strong analytical, documentation, and process-design skills.
Excellent communication and relationship-building abilities.
Ability to lead teams through change while maintaining operational stability.
Additional Information
PAY RANGE: $148,000-$172,000 annually (I18), plus 15% annual target bonus. Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, location and internal pay equity.
BENEFITS:
Generous 401(k) match
401k Discretionary Profit Sharing
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Short Term and Long Term Disability
Health Savings Account with company contribution
Employee Assistance Program
Paid Vacation, Sick, Floating Holidays and Volunteer Time Off
Paid Holidays
Tuition Reimbursement
Paid Parental Leave
We anticipate this position to close on 06/30/2026. Please submit your application at your earliest convenience to be considered.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Colorado’s largest credit union, serving members as Ent Credit Union during the transition to Wings Credit Union.
Industry
Banking
Company size
1,001-5,000 employees
Founded
1957
Headquarters
Colorado Springs, Colorado
LinkedIn followers
13,060
Ent Credit Union, established in 1957, is a Colorado-based credit union serving nearly 600,000 members with nearly $10 billion in assets. Ent Credit Union has changed its official name to Wings Credit Union and will continue to do business as Ent Credit Union during the transition.
The credit union provides a full range of financial solutions through 60+ service centers, online, mobile and telephone banking services, a Colorado call center, a consumer loan center and a mortgage loan center.
Ent is a not-for-profit, community-chartered credit union with membership open to businesses and individuals who live, work, worship or attend school in various counties across Colorado.
Please Note: If you have both a legacy Ent Credit Union and a legacy Wings Credit Union share account(s), after June 30, 2026, the accounts will be aggregated into one account and will be insured up to a maximum amount of $250,000 under NCUA’s share insurance. Find the NCUA Insurance Booklet at https://mycreditunion.gov/sites/default/static-files/insured-funds-brochure.pdf.
Ent Credit Union is an Equal Housing Lender and Equal Opportunity Lender, and is federally insured by NCUA. Learn more at Ent.com.
Offices: 11550 Ent Pkwy, Colorado Springs, Colorado 80921, US · 7350 Campus Drive, Colorado Springs, Colorado 80920, US · 2336 N. Wahsatch Ave., Colorado Springs, Colorado 80907, US · 6840 Centennial Blvd., Colorado Springs, Colorado 80919, US · 4720 Flintridge Drive, Colorado Springs, Colorado 80918, US
Credit UnionBankingChecking and Savings AccountsMobile BankingConsumer and Mortgage LendingBusiness BankingCorporate BankingCommercial Lendingand Community SupportFinance
Colorado’s largest credit union, serving members as Ent Credit Union during the transition to Wings Credit Union.
Industry
Banking
Company size
1,001-5,000 employees
Founded
1957
Headquarters
Colorado Springs, Colorado
LinkedIn followers
13,060
Ent Credit Union, established in 1957, is a Colorado-based credit union serving nearly 600,000 members with nearly $10 billion in assets. Ent Credit Union has changed its official name to Wings Credit Union and will continue to do business as Ent Credit Union during the transition.
The credit union provides a full range of financial solutions through 60+ service centers, online, mobile and telephone banking services, a Colorado call center, a consumer loan center and a mortgage loan center.
Ent is a not-for-profit, community-chartered credit union with membership open to businesses and individuals who live, work, worship or attend school in various counties across Colorado.
Please Note: If you have both a legacy Ent Credit Union and a legacy Wings Credit Union share account(s), after June 30, 2026, the accounts will be aggregated into one account and will be insured up to a maximum amount of $250,000 under NCUA’s share insurance. Find the NCUA Insurance Booklet at https://mycreditunion.gov/sites/default/static-files/insured-funds-brochure.pdf.
Ent Credit Union is an Equal Housing Lender and Equal Opportunity Lender, and is federally insured by NCUA. Learn more at Ent.com.
Offices: 11550 Ent Pkwy, Colorado Springs, Colorado 80921, US · 7350 Campus Drive, Colorado Springs, Colorado 80920, US · 2336 N. Wahsatch Ave., Colorado Springs, Colorado 80907, US · 6840 Centennial Blvd., Colorado Springs, Colorado 80919, US · 4720 Flintridge Drive, Colorado Springs, Colorado 80918, US
Credit UnionBankingChecking and Savings AccountsMobile BankingConsumer and Mortgage LendingBusiness BankingCorporate BankingCommercial Lendingand Community SupportFinance