Montreal, Quebec, Canada · On-site
A VIP traveler does not want to be asked twice. The window seat booked without a reminder. The hotel loyalty number applied before they think to mention it. The connection they hate, avoided on instinct because someone r…
Skills: Corporate travel booking, VIP client management, Itinerary modification, Loyalty program knowledge, Customer service
Montreal, Quebec, Canada · On-site
A venue either works for the program or it doesn't. The contract either protects the client or it doesn't. The rates either hold or they don't. Encore runs complex, high-stakes Meetings and Events programs for financial …
Skills: Venue Sourcing, Contract Negotiation, RFP Management, Site Selection, Strategic Planning
Montreal, Quebec, Canada · Hybrid
Not the Flashiest Title in the Building. Possibly the Most Important. Data Analyst · Encore Travel · Hybrid, Montréal No mission statement ever says "accurate data," yet every great decision depends on it. What Encore is…
Skills: SQL, Python, Data Analysis, Reporting, KPIs
Montreal, Quebec, Canada · On-site
The best client relationships in Meetings & Events are not managed. They are led. For the largest names in complexe industries such as financial services and insurance an events program is a business decision as much as …
Skills: Commercial Relationship Management, Enterprise Account Management, Consultative Sales, Strategic Planning, Stakeholder Management
San Salvador Centro, San Salvador, El Salvador · On-site
Every number in the ledger got there because someone put it there. The question is whether it belongs. Whether it is coded correctly, reconciled completely, and documented well enough to hold up when someone asks. This i…
Skills: Account Reconciliation, General Ledger Maintenance, Month-end Close, Journal Entries, Advanced Excel
San Salvador Centro, San Salvador, El Salvador · On-site
Corporate travel is personal. The traveler catching a 6am flight has people waiting for them on the other end. The executive rerouted through a storm needs someone who already knows their preferences, their loyalty numbe…
Skills: Apollo GDS, Galileo GDS, Online Booking Tools, Corporate Travel Management, Fare Rules Interpretation
Montreal, Quebec, Canada • On-site
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The VIP Corporate Travel Agent manages complex travel arrangements including air, hotel, rail, and car bookings for high-profile clients while ensuring policy compliance. They proactively anticipate traveler needs, handle itinerary modifications, and provide expert advice on entry requirements and loyalty programs.
Candidates must possess at least 10 years of experience in the travel industry and hold a minimum of a college diploma. Strong interpersonal skills, advanced knowledge of travel industry rules, and the ability to manage priorities effectively are essential for this role.
A VIP traveler
does not want to be asked twice.
The window
seat booked without a reminder. The hotel loyalty number applied before they
think to mention it. The connection they hate, avoided on instinct because
someone remembered the last three times it went wrong. That is not service.
That is being known, and it is the difference between an agent and a resource.
VIP Corporate
Travel Agents at Encore exist because being known does not happen by accident.
Dedicated and complex accounts do not land with this role because policy
requires it. They land because the traveler learned, itinerary after itinerary,
that their preferences are never an afterthought here.
As a VIP
Corporate Travel Agent, you manage new bookings and changes across air, hotel,
rail, and car for Encore's most demanding travel clients: name changes, date
shifts, itinerary rebuilds, all handled inside the client's travel policy and
inside the traveler's expectations. You carry sensitive, private information
with the same care every time, not just when someone is watching.
This is not a
booking role. It is a relationship role wearing an agent's title.
Own
every VIP itinerary, start to finish. You book and rebuild international air,
hotel, rail, and car reservations, and you do it fluently in the loyalty
programs that matter to the traveler holding the ticket.
Protect
what's sensitive and keep it compliant. You complete document verification and
pre-check for every traveler in your care, advise on entry requirements before
they're asked about, and keep every reservation inside the client's policy
without being told twice.
Anticipate
before they ask. You learn each traveler's preferences and hold them across every booking. An
air request with a night away from home is an opening to offer the right hotel,
not an afterthought. You close the loop other agents leave open.
Raise
the standard for the team. You're a resource to your colleagues, not just
your travelers. You answer questions before they're fully asked, and you share
the tips and tricks that turn a good file into a clean one. Dedicated and
complex accounts land with you because that reputation is earned, one file at a
time.
Required
An
asset
The travelers
Encore's VIP agents serve are busy, well-informed, and unforgiving of friction.
They will not explain their preferences twice. They want someone who already
has the answer ready, not someone still looking for it.
The agents who
thrive in this role take that personally, in the best way. They close a file
only when it's actually closed. They treat a colleague's question as worth
answering fully, because the next complex account might land on that
colleague's desk instead of theirs.
If precision
and anticipation are how you measure a good day at work, this is where that
gets rewarded.
Le siège réservé sans qu'on ait à le rappeler. Le numéro de
fidélité appliqué avant même qu'il y pense. L'escale qu'il déteste, évitée par
réflexe parce que quelqu'un se souvient des trois dernières fois où ça a mal
tourné. Ce n'est pas du service. C'est être connu, et c'est toute la différence
entre un agent et une ressource.
Les agents de voyages corporatifs VIP chez Encore existent
parce qu'être connu ne relève pas du hasard. Les comptes dédiés et complexes
n'atterrissent pas dans ce rôle parce qu'une politique l'exige. Ils y
atterrissent parce que le voyageur a appris, itinéraire après itinéraire, que
ses préférences ne sont jamais une réflexion après coup ici.
À titre d'agent de voyages corporatifs VIP, vous gérez les
nouvelles réservations et les modifications pour l'aérien, l'hôtellerie, le
rail et la location de voiture destinées aux clients les plus exigeants
d'Encore : changements de nom, modifications de dates, refonte d'itinéraires,
toujours dans le respect de la politique de voyage du client et des attentes du
voyageur. Vous traitez les renseignements sensibles et confidentiels avec la
même rigueur à chaque fois, pas seulement lorsqu'on vous observe.
Ce n'est pas un rôle de réservation. C'est un rôle
relationnel qui porte le titre d'agent.
Prenez en charge chaque itinéraire VIP, du
début à la fin. Vous réservez et refaites des réservations aériennes, hôtelières, ferroviaires
et de location de voiture à l'international, et vous maîtrisez les programmes
de fidélité qui comptent pour le voyageur qui tient le billet.
Protégez ce qui est sensible et respectez la
conformité. Vous complétez la vérification des documents et le processus de prévérification
pour chaque voyageur sous votre responsabilité, vous conseillez sur les
exigences d'entrée avant même qu'on vous les demande, et vous maintenez chaque
réservation à l'intérieur de la politique du client sans qu'on ait à vous le
répéter.
Anticipez avant qu'on vous le demande. Vous apprenez les
préférences de chaque voyageur et vous les respectez dans chaque réservation.
Une demande de vol incluant une nuitée loin du domicile est une occasion
d'offrir l'hôtel approprié, pas une réflexion après coup. Vous fermez les
boucles que d'autres agents laissent ouvertes.
Élevez la norme pour l'équipe. Vous êtes une
ressource pour vos collègues, pas seulement pour vos voyageurs. Vous répondez
aux questions avant même qu'elles soient pleinement posées, et vous partagez
les trucs et astuces qui transforment un bon dossier en dossier impeccable. Les
comptes dédiés et complexes vous reviennent parce que cette réputation se
gagne, un dossier à la fois.
Requis
Un atout
Les voyageurs que servent les agents VIP d'Encore sont
occupés, bien informés et peu tolérants aux irritants. Ils ne veulent pas
répéter leurs préférences deux fois. Ils veulent quelqu'un qui a déjà la
réponse en main, pas quelqu'un qui la cherche encore.
Les agents qui excellent dans ce rôle prennent cela à cœur,
dans le bon sens du terme. Ils ne considèrent un dossier comme clos que
lorsqu'il l'est réellement. Ils traitent la question d'un collègue comme
méritant une réponse complète, parce que le prochain compte complexe pourrait
aboutir sur le bureau de ce collègue plutôt que sur le leur.
Si la précision et l'anticipation sont votre mesure d'une
bonne journée de travail, ce rôle est fait pour vous.
Business Travel Management
For 40 years, Encore has helped CFOs, CPOs, and travel leaders reimagine business travel, simpler, smarter, and more personal. With 24/7 Traveler Services, proprietary technology, proactive program management, and an integrated Meetings & Events solution, Encore delivers clarity, control, and care across every experience. As a proudly woman-owned, independent company, Encore moves fast, solves harder problems, and grows with intention, never compromising on the personalized service that sets it apart. Encore is an equal opportunity employer and strictly prohibits all forms of discrimination. We believe that great ideas can come from anywhere. We are committed to building the best team possible and all employment decisions are based on the needs of the business, the requirements of the position and the potential and qualifications of the individual, without regard to race, color, age, religion, socioeconomic status, orientation, gender identity, national origin or disability. The Encore team is diverse - we welcome and learn from the different experiences and perspectives of each of our teammates. We look forward to you inspiring us with yours!
Offices: Montreal, Quebec, CA · Boston, Massachusetts, US · Delaware City, Delaware, US · Atlanta, Georgia, US · Toronto, Ontario, CA
Business Travel Management
For 40 years, Encore has helped CFOs, CPOs, and travel leaders reimagine business travel, simpler, smarter, and more personal. With 24/7 Traveler Services, proprietary technology, proactive program management, and an integrated Meetings & Events solution, Encore delivers clarity, control, and care across every experience. As a proudly woman-owned, independent company, Encore moves fast, solves harder problems, and grows with intention, never compromising on the personalized service that sets it apart. Encore is an equal opportunity employer and strictly prohibits all forms of discrimination. We believe that great ideas can come from anywhere. We are committed to building the best team possible and all employment decisions are based on the needs of the business, the requirements of the position and the potential and qualifications of the individual, without regard to race, color, age, religion, socioeconomic status, orientation, gender identity, national origin or disability. The Encore team is diverse - we welcome and learn from the different experiences and perspectives of each of our teammates. We look forward to you inspiring us with yours!
Offices: Montreal, Quebec, CA · Boston, Massachusetts, US · Delaware City, Delaware, US · Atlanta, Georgia, US · Toronto, Ontario, CA
